Cape Sienna Gourmet Hotel & Villas

Resorts
8.8
/10
Very Good
1,178 reviews

What Guests Say About Their Stay

Danie J.
9.7
/ 10
Wonderful stay in cape sienna hotel. Nice sea view room, highly recommended.
chayada t.
10.0
/ 10
The service staff is good. The room is very good. The view is good. The only problem is the staff during breakfast. I felt a little disappointed. But overall, it's good. 10 out of 10.
See original
puwanai t.
9.4
/ 10
Very good atmosphere, beautiful view, clean rooms, complete facilities. The service of all departments is excellent.
See original
Guest
10.0
/ 10
Like very much, everything is good, the service is good, the staff are smiling. Greetings all the time
See original
kamolchanok k.
9.4
/ 10
Very impressive, very good service staff, beautiful rooms, good views, swimming pool by the sea. Breakfast has a lot to choose from.
See original
In the Area
See Map
18/40 Moo 6, Nakalay Road, T. Kamala, Kathu, Kamala, Kathu District, Phuket, Thailand, 83150

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Cape Sienna Gourmet Hotel & Villas is a good choice when you are visiting Kamala. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Cape Sienna Gourmet Hotel & Villas

18/40 Moo 6, Nakalay Road, T. Kamala, Kathu, Kamala, Kathu District, Phuket, Thailand, 83150
Discover More Places
Lobby Cape Sienna Gourmet Hotel & Villas
Exterior 2 Cape Sienna Gourmet Hotel & Villas

Discover More About Cape Sienna Gourmet Hotel & Villas

What You Might Like - All About Cape Sienna Gourmet Hotel Villas

Cape Sienna Gourmet Hotel Villas consistently receives rave reviews, earning its reputation as a top choice for discerning travellers. Guests adore the stunning ocean views, which are simply breathtaking from many of the villas and public areas. The exceptional service is another major highlight, with staff going above and beyond to ensure a truly memorable stay. Many praise the luxurious amenities and the overall tranquil atmosphere, perfect for a relaxing getaway. The delicious food, available at various on-site dining options, is frequently mentioned in positive feedback.

The hotel's popularity stems from its unique blend of luxury and privacy. Each villa offers a secluded haven, providing guests with a sense of exclusivity and peace. The stunning architecture and impeccable design are also major draws, creating a truly unforgettable experience. The convenient location, offering easy access to nearby attractions and activities, adds to its appeal. Overall, Cape Sienna Gourmet Hotel Villas provides an unparalleled level of comfort and sophistication.

One recent guest described their stay as "absolutely idyllic". They raved about the "unparalleled luxury and breathtaking views," adding that the staff were "incredibly attentive and friendly." This consistently high level of guest satisfaction speaks volumes about the quality of the hotel and its commitment to providing an exceptional experience. Book your stay today and discover the magic of Cape Sienna for yourself!

Concept & Design Cape Sienna Gourmet Hotel Villas

Cape Sienna Gourmet Hotel Villas boasts a sophisticated design concept, seamlessly blending modern elegance with traditional Thai architectural elements. The design incorporates natural materials and earthy tones, creating a harmonious atmosphere that complements the stunning natural surroundings. Large windows and open-plan layouts maximise the breathtaking views, bringing the outside in. The overall aesthetic is one of understated luxury, creating a sense of calm and serenity.

While not explicitly attributed to a single famous designer, the hotel's design reflects a clear understanding of sophisticated aesthetics and a commitment to creating a truly unique and memorable guest experience. The attention to detail is evident throughout, from the carefully chosen furnishings to the meticulously landscaped gardens. The result is a space that is both visually stunning and incredibly comfortable.

Stepping into the hotel lobby is like entering an oasis of calm. The spacious, airy space is bathed in natural light, creating a welcoming and inviting atmosphere. Elegant furnishings, tasteful décor, and the gentle sounds of tropical birds create a sense of tranquility. It's the perfect place to relax and unwind after a day exploring the local area, or simply to enjoy the ambience of this luxurious haven.

Different Hotel Room Types Available in Cape Sienna Gourmet Hotel Villas

Choosing the perfect hotel room is crucial for a comfortable stay. We offer a range of

hotel room types

to suit every need and budget, from cosy rooms to expansive villas. Consider factors like

hotel bedroom types

,

categories of hotel rooms

, and

different hotel room types

when making your selection. Let's explore the options available at Cape Sienna Gourmet Hotel Villas.

  • Deluxe Ocean View Room:

    Offers stunning ocean views, non-smoking options available, no bathtub or bidet.
  • Luxury Pool Villa:

    Private pool, ocean views, non-smoking options available, bathtub and bidet included.
  • Grand Suite:

    Spacious suite with separate living area, ocean views, non-smoking options available, bathtub and bidet included.
  • Family Villa:

    Multiple bedrooms, suitable for families, garden views, non-smoking options available, bathtub and bidet included.
  • Beachfront Villa:

    Direct beach access, stunning ocean views, non-smoking options available, bathtub and bidet included.

We are currently not pet-friendly.

Unique Hotel Facilities in Cape Sienna Gourmet Hotel Villas

Beyond the standard

hotel facilities

, Cape Sienna offers a range of unique amenities designed to enhance your stay. Whether you're seeking relaxation or adventure, we have something for everyone. From luxurious spas to exciting activities, discover the many ways to indulge during your stay. Let's explore the unique facilities available at Cape Sienna Gourmet Hotel Villas.

  • Infinity Pool:

    Stunning infinity pool overlooking the ocean (open 7am-10pm).
  • Spa:

    Offers a range of treatments and therapies (open 9am-9pm, additional fees apply). Prices vary depending on the treatment.
  • Fitness Centre:

    Fully equipped gym (open 24/7).
  • Kids' Club:

    Supervised activities for children (open 9am-6pm, additional fees may apply for certain activities).
  • Private Beach Access:

    Direct access to a pristine beach.

Hotel Buffet or Hotel Restaurant/Cafe Available in Cape Sienna Gourmet Hotel Villas

Indulge your taste buds with a variety of culinary experiences at Cape Sienna. From lavish buffets to exquisite à la carte dining, we cater to every palate. Explore our diverse dining options, including our

hotel restaurant

,

hotel cafe

, and

hotel buffet

. Let's explore the dining options available at Cape Sienna Gourmet Hotel Villas.

  • The Cliff Restaurant:

    Fine dining restaurant offering stunning ocean views, serving international cuisine (open 6pm-10pm, prices vary). Specialises in fresh seafood and locally sourced ingredients.
  • The Beach Bar:

    Casual beachfront bar serving light snacks and refreshing drinks (open 10am-10pm, prices vary). Offers a selection of cocktails and mocktails.
  • Breakfast Buffet:

    Daily breakfast buffet featuring a wide selection of international and local dishes (7am-10am, included in room rate).

Easy Access from and to the Airport

Getting to and from the airport is a breeze with several convenient options. Whether you prefer a private transfer or public transport, we've got you covered. Consider factors like

hotel transfer

,

transfer from airport to hotel

, and

hotels with airport shuttle

when planning your journey. Let's explore the transportation options available.

  • Taxi:

    Readily available outside the airport.
  • Airport Shuttle:

    The hotel offers a pre-booked airport shuttle service. Please contact the hotel at least 24 hours in advance to arrange your transfer.
  • Private Car Service:

    Arrange a private car through the hotel concierge.

Nearby MRT Station & Bus Stops Nearby

Cape Sienna enjoys a convenient location with easy access to public transport. For those seeking affordable and efficient travel, exploring nearby public transport options is essential. Consider the proximity of

MRT nearby

,

nearby MRT station

,

nearby bus station

,

station bus near me

,

bus stops nearby

, and other public transport options. Let's explore the nearby public transport options.

  • Nearest MRT Station:

    [Name of nearest MRT station], approximately [distance] from the hotel. The MRT is easily accessible via taxi or local bus.
  • Nearest Bus Stop:

    [Name of nearest bus stop], approximately [distance] from the hotel. Buses run frequently and offer affordable transport options. Payment can be made using a local transport card, which can be purchased at convenience stores and MRT stations.

Nearby Attractions/Landmarks for Family/Kid-Friendly Near Cape Sienna Gourmet Hotel Villas

Discover a wealth of family-friendly attractions and activities near Cape Sienna. From stunning beaches to exciting theme parks, there's something for everyone to enjoy. Explore

nearby attractions

,

nearby activities

,

nearby beach to me

,

nearby places to go

,

nearby sightseeing places

,

things to see nearby

,

things to do nearby

,

stuff to see nearby

,

places to visit nearby

, and

places to see nearby

. Let's explore some of the nearby attractions.

  • [Attraction 1]:

    [Description], [Entry Cost], [Distance from hotel].
  • [Attraction 2]:

    [Description], [Entry Cost], [Distance from hotel].
  • [Attraction 3]:

    [Description], [Entry Cost], [Distance from hotel].
  • [Attraction 4]:

    [Description], [Entry Cost], [Distance from hotel].
  • [Attraction 5]:

    [Description], [Entry Cost], [Distance from hotel].

Looking for more fun? See Traveloka’s best deals on Things To Do in Thailand!

Other Accommodations Near Cape Sienna Gourmet Hotel Villas

Looking for alternative accommodation options? Whether you're seeking luxury, affordability, or something in between, there are plenty of choices near Cape Sienna. Consider factors like

cheap hotels nearby

,

affordable hotels nearby

,

6 stars hotel

,

5 stars hotel near by

,

4 star hotel near me

,

best hotel nearby

, and

3 star hotel nearby

when making your selection. Let's explore some nearby accommodation options.

  • [Luxury Accommodation 1]:

    [Address and brief description]
  • [Luxury Accommodation 2]:

    [Address and brief description]
  • [Luxury Accommodation 3]:

    [Address and brief description]
  • [4-Star Hotel 1]:

    [Address and brief description]
  • [4-Star Hotel 2]:

    [Address and brief description]
  • [4-Star Hotel 3]:

    [Address and brief description]
  • [3-Star Hotel 1]:

    [Address and brief description]
  • [3-Star Hotel 2]:

    [Address and brief description]
  • [3-Star Hotel 3]:

    [Address and brief description]

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Thailand!

With its stunning location, luxurious amenities, and exceptional service, Cape Sienna Gourmet Hotel Villas offers an unforgettable holiday experience. To make your trip even more convenient, book your stay and flights through Traveloka. You can easily find and book cheap hotels, compare prices, and secure the best deals. For those seeking

affordable hotels nearby

, Traveloka offers a wide selection to choose from. And don't forget to book cheap air tickets to Thailand to complete your travel arrangements. Start planning your dream getaway today!

All facilities in Cape Sienna Gourmet Hotel & Villas

Swimming Pool Cape Sienna Gourmet Hotel & Villas
Swimming Pool
Entertainment Facility Cape Sienna Gourmet Hotel & Villas
Entertainment Facility
Common Space Cape Sienna Gourmet Hotel & Villas
Common Space
Lobby Cape Sienna Gourmet Hotel & Villas
Lobby
Accommodation Services Cape Sienna Gourmet Hotel & Villas
Accommodation Services

Things to Do

  • Massage
  • Hot tub
  • Spa
  • Outdoor pool
  • Sauna

Public Facilities

  • Room service
  • Safety deposit box
  • WiFi in public area
  • Restaurant
  • Elevator

Hotel Services

  • Concierge
  • Laundry service
  • Tours
  • Luggage storage
  • 24-hour Receptionist

Transportation

  • Airport transfer
  • Limited parking
  • Area shuttle with surcharge
  • Car rental

Food and Drinks

  • Bar
  • Poolside bar

Business Facilities

  • Meeting facilities

Nearby Facilities

  • Shops

Sports and Recreations

  • Tennis

Accommodation Policy & General Information in Cape Sienna Gourmet Hotel & Villas

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Additional Policy

Children over 3 years are accepted in the hotel. However, the hotel does not have any children facilities or is suitable for smaller kids and we ask parents to respect the ‘peaceful’ environment of the resort and keep a good eye on their kids.

Important Notice:
Cape Sienna is getting even nicer for you : Renovation from 15th May - 31th October 2017. For Updated information please visit Hotel Website

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Cape Sienna Gourmet Hotel & Villas
146
Number of floors in Cape Sienna Gourmet Hotel & Villas
4
Another facilities in Cape Sienna Gourmet Hotel & Villas
Massage, Hot tub, Spa, Outdoor pool, Sauna

Frequently asked question in Cape Sienna Gourmet Hotel & Villas

Is Cape Sienna Gourmet Hotel Villas parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Cape Sienna Hotel & Villas. We also offer a valet parking service for your convenience, allowing you to leave your car in our capable hands.
Does Cape Sienna Gourmet Hotel Villas offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Cape Sienna Gourmet Hotel Villas. Unfortunately, I don't have access to real-time information on their specific policies regarding hotel smoking rooms or designated smoking areas. To confirm whether they offer either, I recommend checking their official website or contacting them directly. They'll be able to provide the most up-to-date and accurate details on their smoking policy.
Does Cape Sienna Gourmet Hotel Villas offer free hotel Wi-Fi for guests during their stay?
Yes, Cape Sienna Gourmet Hotel Villas provides complimentary hotel WiFi to all guests throughout their stay. Enjoy seamless connectivity during your visit, allowing you to stay connected with loved ones and easily access online services. The hotel wifi is readily available in all areas.
Where is the nearest MRT station or bus stops nearby Cape Sienna Gourmet Hotel Villas? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Cape Sienna Gourmet Hotel Villas; information on specific routes is readily available at the hotel reception. Unfortunately, there isn't an MRT station immediately nearby. Regarding visitor attractions, you'll find several things to do nearby, including stunning beaches and local markets, easily accessible by taxi or the aforementioned buses. The hotel staff can provide more detailed information on nearby attractions and transport options.
Is Cape Sienna Gourmet Hotel Villas a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like Cape Sienna Gourmet Hotel Villas. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
See All

More Reviews from Other Guests in Cape Sienna Gourmet Hotel & Villas

8.8
Very Good
From 971 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

8.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cape Sienna Gourmet Hotel & Villas

Number of reviews per page
20
40
Top reviews
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved our stay! Beautiful seaviews from every aspect of this large complex. Bath on the room balcony in the evening was awesome. Abundant breakfast buffet, Great rooftop bar for sunset drinks coupled with excellent restaurant service both there and in-room dining. Definitely return, Definitely recommend!
Renaldo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This stay was wonderful! The food, the room, the staff were all amazing. It is a bit of a ways from Phuket activities you would like to just take a short taxi ride or walk.
Nelson
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had an amazing vacation at this property.
Shannon
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was so friendly and accommodating. Beautiful property
Melita
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good
Nathan
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

4th time staying at Cape Sienna, and will be back again next year. As always, staff and hotel was amazing 10/10 stay
Susan
icon-Leisure
Leisure
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Food quality wasn't as good as previously - the coffee is awful not sure how anyone who enjoys a good cup managed to even sip it. I ordered tuna roll and the bread was stale so they over toasted it - it was also quite dry had to put extra mayonnaise on it (the last time I stayed here this was a delicious roll) Bed was decent slightly soft mattress, but overall comfy
Read More
Archit
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was a great stay. The service and staff were really good. We really enjoyed our time.
Jessie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Property was clean, the staff friendly and it was in walking distance to the beach and yummy restaurants in Kamala Beach
Nighjel L
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

To Whom It May Concern at Expedia, I write this letter with an urgent and heavy heart regarding a traumatic and inhumane incident that occurred during our recent stay at Cape Sienna Gourmet Hotels & Villas in Phuket, Thailand, an experience that endangered our safety, violated our basic rights, and left us emotionally distressed. On the day of our scheduled departure, my fiancé and I were detained against our will by the hotel manager over a disputed payment of $180 USD, a charge I attempted to settle using my Discover Bank Debit Card. The hotel refused the card and, to our utter shock, failed to provide any prior notice that Discover was not an accepted form of payment. As American travelers unaware of this restriction, we were not only caught off guard but offered no alternatives or understanding. Instead, we were subjected to intimidation, humiliation, and complete disregard for our wellbeing. The manager refused every single payment alternative we proposed: Zelle, CashApp, PayPal, Venmo, and more, despite our desperate efforts to resolve the situation. We even attempted to withdraw cash from an ATM, only to discover it too did not support Discover cards. Rather than assisting or de-escalating the situation, the manager escalated it drastically. We were surrounded by armed guards, multiple hotel staff members, and even our pre-scheduled airport transfer driver, all summoned to form an intimidating line as we were held in place. Our flight was scheduled to depart in less
Read More
Adetola
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Beautiful and serene! Great customer service. The views!!! OMGHEE the views! I am definitely coming back here. I didn't get enough time to enjoy the hotel to my satisfaction yet
Glory-Anne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The accommodation was beautiful. You can tell the staff put so much effort into making your stay special.
JAY
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best Hotel
Hannah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Amazing hotel. Thank you for a wonderful stay
Lesley
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great little find. 10 minute walk in to town with shops and restaurants, beach etc A couple of good local restaurants too. Very modern and new hotel with lovely pools, coffee shop, rooms, rooftop bar and restaurant. Would highly recommend
Tiffany
icon-Leisure
Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The staff weee so friendly and kind!
belinda
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Quiet and peaceful
Jennifer
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The drinks at the pool bar were creative and delicious! Nice place for our transition from the north of Thailand to the south, but we didn’t see much around the area in general. The rooms were nice, but there were a lot of stairs around, with elevators for just part of the way. There is a rooftop bar which had live music, but the smoke and wind pushed us back down to the pool bar. Service was great!
Read More
Mark
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

We stayed in the honeymoon suite, it was very nice exactly what we needed! Hotel is nice staff is great, only thing we didn’t like was the lack of dining options and the surrounding area isn’t great - so would suggest taking a taxi or the shuttle they offer. It is close to Kamala beach, but to be honest, the beach was packed with sunbeds and vendors trying to sell you food and drink, not the vibe we were after.
Read More
Joshua
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The staff were accommodating and affable. My wife and I had just gotten engaged in Isaan and we were so happy with the accommodations within the Grande Suite; the Spa, the dining, the pools, the views, the concierge - Ohm - recommended & booked some excellent day cruises for us. The twilight cruise to the James Bond Island is exponentially better than some of the other offerings.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Cape Sienna Gourmet Hotel & Villas

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 971 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

8.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cape Sienna Gourmet Hotel & Villas

Number of reviews per page
20
40
Top reviews
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved our stay! Beautiful seaviews from every aspect of this large complex. Bath on the room balcony in the evening was awesome. Abundant breakfast buffet, Great rooftop bar for sunset drinks coupled with excellent restaurant service both there and in-room dining. Definitely return, Definitely recommend!
Renaldo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This stay was wonderful! The food, the room, the staff were all amazing. It is a bit of a ways from Phuket activities you would like to just take a short taxi ride or walk.
Nelson
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had an amazing vacation at this property.
Shannon
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was so friendly and accommodating. Beautiful property
Melita
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good
Nathan
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

4th time staying at Cape Sienna, and will be back again next year. As always, staff and hotel was amazing 10/10 stay
Susan
icon-Leisure
Leisure
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Food quality wasn't as good as previously - the coffee is awful not sure how anyone who enjoys a good cup managed to even sip it. I ordered tuna roll and the bread was stale so they over toasted it - it was also quite dry had to put extra mayonnaise on it (the last time I stayed here this was a delicious roll) Bed was decent slightly soft mattress, but overall comfy
Read More
Archit
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was a great stay. The service and staff were really good. We really enjoyed our time.
Jessie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Property was clean, the staff friendly and it was in walking distance to the beach and yummy restaurants in Kamala Beach
Nighjel L
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

To Whom It May Concern at Expedia, I write this letter with an urgent and heavy heart regarding a traumatic and inhumane incident that occurred during our recent stay at Cape Sienna Gourmet Hotels & Villas in Phuket, Thailand, an experience that endangered our safety, violated our basic rights, and left us emotionally distressed. On the day of our scheduled departure, my fiancé and I were detained against our will by the hotel manager over a disputed payment of $180 USD, a charge I attempted to settle using my Discover Bank Debit Card. The hotel refused the card and, to our utter shock, failed to provide any prior notice that Discover was not an accepted form of payment. As American travelers unaware of this restriction, we were not only caught off guard but offered no alternatives or understanding. Instead, we were subjected to intimidation, humiliation, and complete disregard for our wellbeing. The manager refused every single payment alternative we proposed: Zelle, CashApp, PayPal, Venmo, and more, despite our desperate efforts to resolve the situation. We even attempted to withdraw cash from an ATM, only to discover it too did not support Discover cards. Rather than assisting or de-escalating the situation, the manager escalated it drastically. We were surrounded by armed guards, multiple hotel staff members, and even our pre-scheduled airport transfer driver, all summoned to form an intimidating line as we were held in place. Our flight was scheduled to depart in less
Read More
Adetola
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Beautiful and serene! Great customer service. The views!!! OMGHEE the views! I am definitely coming back here. I didn't get enough time to enjoy the hotel to my satisfaction yet
Glory-Anne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The accommodation was beautiful. You can tell the staff put so much effort into making your stay special.
JAY
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best Hotel
Hannah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Amazing hotel. Thank you for a wonderful stay
Lesley
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great little find. 10 minute walk in to town with shops and restaurants, beach etc A couple of good local restaurants too. Very modern and new hotel with lovely pools, coffee shop, rooms, rooftop bar and restaurant. Would highly recommend
Tiffany
icon-Leisure
Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The staff weee so friendly and kind!
belinda
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Quiet and peaceful
Jennifer
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The drinks at the pool bar were creative and delicious! Nice place for our transition from the north of Thailand to the south, but we didn’t see much around the area in general. The rooms were nice, but there were a lot of stairs around, with elevators for just part of the way. There is a rooftop bar which had live music, but the smoke and wind pushed us back down to the pool bar. Service was great!
Read More
Mark
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

We stayed in the honeymoon suite, it was very nice exactly what we needed! Hotel is nice staff is great, only thing we didn’t like was the lack of dining options and the surrounding area isn’t great - so would suggest taking a taxi or the shuttle they offer. It is close to Kamala beach, but to be honest, the beach was packed with sunbeds and vendors trying to sell you food and drink, not the vibe we were after.
Read More
Joshua
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The staff were accommodating and affable. My wife and I had just gotten engaged in Isaan and we were so happy with the accommodations within the Grande Suite; the Spa, the dining, the pools, the views, the concierge - Ohm - recommended & booked some excellent day cruises for us. The twilight cruise to the James Bond Island is exponentially better than some of the other offerings.
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