Grand Bleu Ocean View Pool Suite

The room was absolutely dissapointing, Pool was dirty, fridge not opersting door missinf from room, steep hill to get to reception. Not suitable for anyine wishing to have a holiday.I paid 3636.00 for nine nights and never received a refund.

Upon arrival there were many issues. I was very upset. My experience started like this. 1st, I checked in and right away they charged me 2000 “security deposit” then asked to pay for my stay, but I had already paid through Travelocity. After going back and forth they confirmed I had paid. 2nd, they put me in a van and took me to my room 5 minutes away. The girl had like 40 keys and she tried every key and couldn’t open the door. A lady opens the door semi naked. They didn’t know someone was staying there. The lady in the room looked mad and said “the phone doesn’t work, I asked for towels three hrs ago and no one brought them yet.“ So then they told me to wait, the girl left, and came back and said “we are going to put you in another room.” (The room they put me in had insect issues and the guest was moved). There were no towels, phone didn’t work (you had to take a 7 minute hike to the front desk), and the tv did not work. 3rd, they offered free bfast, but it was already included with my reservation. I asked for it at 7 but didn’t bring it until 9. 4th, I went on a trip and when I came back the door was locked and couldn’t access my room. When they opened the main door I found my belongings on a pile outside the room. They said I could stay and 5 minutes later they kicked me out and took me to another room. I paid for ocean view but all you could see was trees. 5th, first 2 days were a nightmare, last 3 were good. Friendly staff, nice room amenities.

The staff sevice was really awesome. The food prices in the resort restaurant were high. Nearby not much eating option. The resort could be maintained more cleaner

We were disappointed with our stay. The location is not amazing it’s right at the top of a very steep hill so there’s is literally nothing to do especially at night time,a unless you want to be spending lots on taxis. However this did mean the views were great from the pool in our room. The hotel services were not as advertised either. There was no WiFi in our room, we raised this with reception but they just said there is but will look into it tomorrow not ideal when your checking out tomorrow. We were around a 2/3 minute walk from reception so I believe we were just too far for the WiFi to reach, considering all of our party couldn’t connect to WiFi. They also advertised in the listing as having spa services, they were no existent and seemed to be under renovation, yet this was not stated in the listing and no compensation provided. We paid for an American Breakfast Set, which cost 300 baht. It was very disappointing and not as described. Selection of fruit was just watermelon, it arrived cold, things were missing/wrong, didn’t really resemble an American breakfast - why was there salad? Overall do not recommend getting the breakfast over priced and bad quality so bring breakfast items with you. Most of the hotel staff were very nice and welcoming. However we were not happy being called twice and woken up at half 12 in the morning by reception regarding paying a mini bar bill they had forgotten to give us for 150 baht. Very annoyed as had given 1000 deposit.

Don’t stay here. We had a 3 bedroom pool villa and there wasn’t one thing we liked. The lack of toilet paper, towels, hand towels, robes, tissues, menu or folder of hotel options & services, outdoor furniture etc I can almost accept. But the lack of hotel hygiene and cleanliness and rude and aggressive attitude from the manager and owner is unacceptable from any hotel in the world. I requested a refund after finding the disgusting conditions of the room. The main few issues that turned me off staying here was blood on the bathroom wall, hair on the floors and tic like insects on the kitchen bench to only name a few. This is obviously the standard set by the hotel and having 3 kids with me I wanted out ASAP. The hotel refused any refund and became quite aggressive towards me. I paid $1300 for 3 nights and left after 1 even though I was going to be $860 out of pocket. Also don’t be fooled by the pool aspect of the 3 bedroom pool villa as the pool is only knee deep. The view however was quite good and I feel for some of the staff as they were quite nice. The hotel have of course denied all these claims but they can’t deny the pics that I’ve already forwarded to Expedia. And thanks to Expedia who have agreed to a partial refund. I spent the remaining nights at Remada in Patong which was absolutely amazing in comparison

The hotel was a mess. I wouldn’t give it one star even. I ask for a refund but all what they want is the money. The bed covers after the cleaning, have a blood spots. The service lady stole the money for my breakfast and front desk expect me lying, they insist to cover her up and take my deposit until i start shouting.

The suite was very nice, with amazing views but the location was not very good

Great place to relax from crowded place such as night clubs. we enjoyed the private pool. Food sent to our room was great. Very clean room and comfy bed. The only thing that bad was the taxi trip to the city. 8mins cost us 400baht each trip. if hotel have their own private driver we would have stayed for 5 days instead of 1.

We stayed here as the original hotel we had booked closed due to the weather. If you are not a fan of steep hills then do not stay here at it is at the very top of a very long, high, steep hill. We arrived late due to our flight and the hotel did not help us at all with our bags. The rooms are very nice and are big but you are miles away from anything. Our air con unit was constantly dropping and even though we called reception a number of times, this was never fixed. When we went down for breakfast, it was completely empty and the only option was toast! We were meant to be here for 3 nights but after 1 night we left and went to a different hotel. I would never return here. Save your money

Up on a hill. Must take a taxi to get to a restaurant $13 one way. 2 trips a day $ 52.

Perfect romantic getaway.

This property is a bit distressed. Up high on a hill that does add a nice view of the ocean in the distance. It is very hard to get to town of Kamala since it is no where near town and cannot walk to town. Dangerous main road with no way to walk. Have to take taxi and quite expensive with taxi mafia. Scooter in this area quite dangerous because main road so busy saw scooter accident on road. Buffet breakfast was decent. Private pool was very nice. If you don’t except a 4 or 5 star hotel you will be ok.

For the first time i wanted to leave a hotel, tats how bad it was...all the furnitures were dirty..but one thing i have to admit is tat the scenary of the mountains and ocean is amazing..i found out that this was a family own hotel, therefore its not your usually hotel service u r use too...there manager is their owner so think for yourself.

it was overall great experience . the hotel need to work on service . the food service including the quality of breakfast and room service order . plus other services .

love the view; facing to the sea view. the room is spacious.

Overall, it was a nice stay. However, water heater of main bathroom did not work. Need to go to side bathroom when I need a hot shower.

My toilet was clogged. I notified them and they never came to unclog it. Other than that it was a very pleasurable experience.

Great place to stay.if you plan on staying in your room for your whole holiday. Walking is impossible.very expensive to get a taxi on and off the hill. No beach.good food

The private pool is with good view but not as clean as we expect. The location of hotel is on the upside mountain so you must rely on taxi.

Room was good Pool was good in room Staff at front desk rude and in-inviting Food was average too poor Staff would have been biggest let down!!