Shangri La Chiang Mai

Hotels
8.9
/10
Exceptional
1,022 reviews

What Guests Say About Their Stay

ralph
10.0
/ 10
The hotel greets you with warmth and hospitality from the moment you walk through the door. Staff extremely courteous and responsive. Horizon Lounge was a quiet oasis to relax and enjoy drinks and food. Free parking was an added bonus when it’s common to pay $50 a day or more at many premium hotels.
Verified traveler
10.0
/ 10
We love our stay at this hotel. K Praew of the Concierge and K Rody of Front Office are truly warm and hospitable to the hotel guests. Would come back and stay here again for our next trip to Chiang Mai.
Adrian
10.0
/ 10
Lovely stay at tbe Shangri La. They made a swan towel and provided cake for our anniversary. Shower Pressure is amazing
kang s. g.
9.1
/ 10
Good service and comfortable feeling
In the Area
See Map
89/8 Chang Klan Road , Chang Khlan, Mueang Chiang Mai District, Chiang Mai, Thailand, 50100

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Shangri-La Chiang Mai Shangri La Chiang Mai is located in area / city Chang Khlan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Shangri La Chiang Mai

89/8 Chang Klan Road , Chang Khlan, Mueang Chiang Mai District, Chiang Mai, Thailand, 50100
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Lobby Shangri La Chiang Mai
Exterior 2 Shangri La Chiang Mai

Discover More About Shangri La Chiang Mai

What You Might Like - All About Shangri-La Chiang Mai

Shangri-La Chiang Mai consistently receives rave reviews, earning its reputation as a top choice for travellers seeking a luxurious and memorable stay. Guests frequently praise the exceptional service, highlighting the staff's attentiveness and genuine warmth. The stunning location, nestled amidst lush greenery yet conveniently close to city attractions, is another major draw. Many appreciate the tranquil atmosphere, perfect for escaping the hustle and bustle of daily life. The hotel's commitment to providing a truly relaxing and rejuvenating experience is evident in every detail, from the beautifully appointed rooms to the exquisite dining options.

Beyond the exceptional service and serene setting, Shangri-La Chiang Mai boasts a range of impressive amenities. The expansive pool area is a popular spot for relaxation, while the various dining venues cater to every taste. Families particularly appreciate the kid-friendly facilities and activities. The hotel's convenient location, with easy access to nearby attractions and transportation, adds to its appeal. Overall, Shangri-La Chiang Mai offers an unforgettable experience that blends luxury, comfort, and convenience seamlessly.

In short, a stay at Shangri-La Chiang Mai is a truly delightful experience. Guests consistently rave about the impeccable service, stunning surroundings, and wide array of amenities. It's a perfect blend of luxury and relaxation, making it an ideal choice for both leisure and business travellers. Book your stay today and discover the magic of Shangri-La Chiang Mai for yourself!

Concept & Design Shangri-La Chiang Mai

Shangri-La Chiang Mai's design concept beautifully blends traditional Lanna architecture with modern elegance. The hotel's architecture incorporates elements of Northern Thai design, creating a sense of place and authenticity. The use of natural materials, such as wood and stone, adds to the overall feeling of warmth and serenity. The design is not attributed to a single famous designer but rather reflects a collaborative effort to create a harmonious and sophisticated aesthetic.

Stepping into the hotel lobby is like entering a tranquil oasis. The spacious and airy space is filled with natural light, creating a welcoming and inviting atmosphere. Elegant furnishings, lush greenery, and traditional Lanna-inspired décor combine to create a sophisticated yet relaxed ambiance. The lobby is a perfect place to unwind, catch up on emails, or simply enjoy the peaceful surroundings. The overall design aims to create a sense of calm and tranquility, allowing guests to escape the stresses of daily life and fully immerse themselves in the beauty of Chiang Mai.

Different Hotel Room Types Available in Shangri-La Chiang Mai

Choosing the perfect

hotel room type

is crucial for a comfortable stay. Shangri-La Chiang Mai offers a variety of

hotel bedroom types

and

categories of hotel rooms

to suit every need and budget, from

affordable hotels nearby

to luxurious suites. Let's explore the different options available, including details on views, smoking preferences, and bathroom amenities.

  • Deluxe Room:

    Offers stunning city or garden views, with options for smoking or non-smoking preferences. Features a comfortable bed, modern amenities, and a private bathroom.
  • Premier Room:

    Enjoy upgraded amenities and a spacious layout compared to the Deluxe Room. City or garden views are available, along with smoking or non-smoking options. Bathrooms typically include a bathtub.
  • Horizon Club Room:

    Provides access to the exclusive Horizon Club Lounge, offering complimentary breakfast, afternoon tea, and evening cocktails. These rooms often boast superior views and additional amenities.
  • Suite:

    These spacious suites offer luxurious accommodations with separate living and sleeping areas. Expect stunning views, premium amenities, and a lavish bathroom with a bathtub and possibly a bidet.
  • Family Room:

    Designed for families, these rooms offer extra space and amenities to accommodate children comfortably. Specific configurations vary, so it's best to check availability and details during booking.

Please note that pet-friendly options may be limited or subject to additional charges and specific requirements. Contact the hotel directly to inquire about bringing your furry friend.

Unique Hotel Facilities in Shangri-La Chiang Mai

Shangri-La Chiang Mai provides a wide range of

hotel facilities

, catering to both adults and children. From relaxing pools to invigorating fitness options, there's something for everyone. Many facilities are complimentary, while others may incur an additional fee.

  • Swimming Pool:

    A large, inviting pool perfect for a refreshing dip. Operating hours are typically from dawn till dusk.
  • Fitness Centre:

    Stay active with a well-equipped gym, open 24/7 for your convenience.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa (additional charges apply, prices vary depending on the treatment). Operating hours are typically from 9 am to 9 pm.
  • Kids' Club:

    A dedicated space for children with supervised activities and entertainment (check operating hours and age restrictions).
  • Business Centre:

    Equipped with computers, printers, and other business essentials for guests needing to work during their stay.

Hotel Buffet or Hotel Restaurant/Cafe Available in Shangri-La Chiang Mai

Shangri-La Chiang Mai offers a variety of dining experiences, from lavish buffets to exquisite à la carte menus. Whether you're looking for a casual meal or a fine dining experience, you'll find something to suit your taste and budget. Many

hotels with pool

also offer poolside dining options.

  • The Rice Barn:

    This restaurant offers a delightful buffet breakfast and dinner, showcasing a wide array of international and Thai cuisine. Prices vary depending on the meal and time of day. Open for breakfast and dinner.
  • The Lobby Lounge:

    Enjoy light snacks, afternoon tea, and cocktails in a relaxed and elegant setting. Open throughout the day.
  • Other Restaurants:

    The hotel may have additional restaurants and cafes offering various cuisines and price points. Check the hotel's website or contact them directly for the most up-to-date information on dining options.

Easy Access from and to the Airport

Getting to and from Chiang Mai International Airport is straightforward, with several convenient transportation options available. Many

hotels with airport shuttle

services offer a hassle-free transfer, while other options include taxis and private car services. Consider your budget and time constraints when choosing your preferred method.

  • Hotel Transfer:

    Shangri-La Chiang Mai may offer an airport pick-up service. Contact the hotel directly to arrange this in advance, providing your flight details.
  • Taxi:

    Taxis are readily available outside the airport. Negotiate the fare beforehand or use a metered taxi for a transparent price.
  • Private Car Service:

    Pre-book a private car for a comfortable and convenient transfer. This option is often more expensive than a taxi but offers a more luxurious experience.

Nearby MRT Station & Bus Stops Nearby

Shangri-La Chiang Mai enjoys a convenient location with easy access to public transportation. While there might not be an MRT station directly nearby, several bus stops are within walking distance, providing easy access to explore the city. Finding a

nearby bus station

or

station bus near me

is simple.

  • Nearby Bus Stops:

    Several bus stops are located within a short distance of the hotel. Check with the hotel for specific directions and routes.
  • Payment Options:

    Bus fares are typically paid in cash. Inquire about any specific payment cards accepted on the buses.

Nearby Attractions/Landmarks for Families/Kid-Friendly Near Shangri-La Chiang Mai

Chiang Mai offers a wealth of family-friendly attractions, making it a fantastic destination for a family holiday. Many

nearby attractions

and

nearby sightseeing places

are easily accessible from Shangri-La Chiang Mai. Here are a few suggestions for

nearby activities

and

things to do nearby

.

  • Chiang Mai Zoo:

    A large zoo with a diverse range of animals. Entry fees apply. Approximately a 20-minute taxi ride from the hotel.
  • Doi Suthep Temple:

    A stunning mountaintop temple with breathtaking views. Entry is free, but donations are welcome. A taxi ride of around 30-40 minutes.
  • Elephant Nature Park:

    An ethical elephant sanctuary where you can interact with rescued elephants responsibly. Entry fees apply. A taxi ride of approximately 1 hour.
  • Night Bazaar:

    A vibrant night market with a wide array of goods, street food, and entertainment. Free entry. A short taxi ride or even a walkable distance depending on your location.
  • Chiang Mai Old City:

    Explore the historic city walls, temples, and charming streets. Free entry to most areas. Easily accessible by taxi or even a pleasant walk.

Looking for more fun? See Traveloka’s best deals on Things To Do in Thailand!

Other Accommodations Near Shangri-La Chiang Mai

Looking for alternative accommodation options near Shangri-La Chiang Mai? Whether you're seeking luxury, mid-range comfort, or budget-friendly choices, there are several

cheap hotels nearby

and

affordable hotels nearby

to consider. From

5 stars hotel near by

to

3 star hotel nearby

options, you'll find a range of choices to suit your preferences and budget.

  • Luxury Accommodations:

    (Please note that specific luxury hotel names in the immediate vicinity of Shangri-La Chiang Mai are not readily available publicly. A wider search may be needed to find suitable options.)
  • 4-Star Hotels:

    (Please note that specific 4-star hotel names in the immediate vicinity of Shangri-La Chiang Mai are not readily available publicly. A wider search may be needed to find suitable options.)
  • 3-Star Hotels:

    (Please note that specific 3-star hotel names in the immediate vicinity of Shangri-La Chiang Mai are not readily available publicly. A wider search may be needed to find suitable options.)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Thailand!

With its blend of luxury, comfort, and convenience, Shangri-La Chiang Mai offers an unforgettable experience. To make your trip even more seamless, consider booking your stay through Traveloka. You can easily find and

book cheap hotels

or explore

cheap hotels nearby

using our user-friendly platform. And don't forget to book your flights! Traveloka offers great deals on book cheap air tickets to Thailand, making your travel planning a breeze. Start planning your dream getaway today!

All facilities in Shangri La Chiang Mai

Lobby Shangri La Chiang Mai
Lobby
Exterior Shangri La Chiang Mai
Exterior
Others Shangri La Chiang Mai
Others

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Health club
  • Massage
  • Outdoor pool
  • Pool cabanas
  • Sauna
  • Spa
  • Steam room
  • Waterslide

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Hair salon
  • Shops

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Theatre/auditorium

General

  • AC
  • Non-smoking room
  • Swimming pool

Kids and Pets

  • Babysitting with surcharge
  • CRIBS
  • Highchairs

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Bicycle storage
  • Secure parking

Food and Drinks

  • Buffet breakfast
  • Continental breakfast

Sports and Recreations

  • Outdoor tennis court
  • Table tennis

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Shangri La Chiang Mai

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Extra Breakfast

Accommodation charges THB 690.00/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shangri La Chiang Mai
277
Number of floors in Shangri La Chiang Mai
12
Another facilities in Shangri La Chiang Mai
Coffee/tea in lobby, Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant

Frequently asked question in Shangri La Chiang Mai

Is Shangri La Chiang Mai parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests at Shangri-La Chiang Mai. We also offer a convenient valet parking service for your car, ensuring a smooth and hassle-free arrival and departure. Simply hand your keys to our attendant upon arrival.
Does Shangri La Chiang Mai offer hotel smoking rooms or designated smoking areas for guests?
Shangri-La Chiang Mai is a non-smoking hotel. Therefore, they do not offer hotel smoking rooms. While specific designated smoking areas may be available outside the hotel buildings, it's best to contact the hotel directly to confirm their current policy and location of any such areas.
Does Shangri La Chiang Mai offer free hotel Wi-Fi for guests during their stay?
Yes, Shangri-La Chiang Mai provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Shangri La Chiang Mai? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Shangri-La Chiang Mai, offering easy access to the city. While there isn't an MRT station nearby, the hotel's location provides convenient access to many visitor attractions near me, including the Old City, with its temples and night bazaar, and the Doi Suthep temple, offering stunning views. Plenty of things to do nearby make it a great base for exploring.
Is Shangri La Chiang Mai a pet friendly hotel?
Shangri-La Chiang Mai isn't explicitly advertised as a pet-friendly hotel. Their website and usual booking platforms don't mention pet policies. To confirm whether they accept pets, or to find alternative animal-friendly hotels in Chiang Mai, it's best to contact the hotel directly. They can provide the most accurate and up-to-date information regarding their pet policy.
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More Reviews from Other Guests in Shangri La Chiang Mai

Overall Ratings & Reviews Shangri La Chiang Mai

Traveloka (20)
Other sources (1,002)
9.0
Exceptional
From 1,002 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

8.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Shangri La Chiang Mai

Number of reviews per page
20
40
Top reviews
Athina
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This property isn’t up to par with other 5 star hotels. Surprising for a Shangri-la brand, but our experience was average at best. The rooms are extremely dated, the service is just fine (no welcome drinks or towels during check-in), and the AC was noisy. The saving grace was their breakfast and pool.
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The expectations were pretty high considering the brand name - but unfortunately, aside from specifically the concierge service, I wasn’t impressed. It’s well located, and lots of things to do and visit within walking distance. The rooms (5th floor) are pretty outdated and there was a serious moldy smell for the first 4 days (which took daily complaining to eventually get it fixed). The pool grounds are nice and spacious, but (I assume) the amount of beds can’t hold full occupancy of the hotel. The breakfast is nice and offers wide varieties. The lobby restaurant menu (specially for vegetarians) isn’t too impressive.
Read More
ralph
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The hotel greets you with warmth and hospitality from the moment you walk through the door. Staff extremely courteous and responsive. Horizon Lounge was a quiet oasis to relax and enjoy drinks and food. Free parking was an added bonus when it’s common to pay $50 a day or more at many premium hotels.
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The expectations were pretty high considering the brand name - but unfortunately, aside from specifically the concierge service, I wasn’t impressed. It’s well located, and lots of things to do and visit within walking distance. The rooms (5th floor) are pretty outdated and there was a serious moldy smell for the first 4 days (which took daily complaining to eventually get it fixed). The pool grounds are nice and spacious, but (I assume) the amount of beds can’t hold full occupancy of the hotel. The breakfast is nice and offers wide varieties. The lobby restaurant menu (specially for vegetarians) isn’t too impressive.
Read More
Bernardina
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very beautiful , nice place for family
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

We love our stay at this hotel. K Praew of the Concierge and K Rody of Front Office are truly warm and hospitable to the hotel guests. Would come back and stay here again for our next trip to Chiang Mai.
Adrian
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Lovely stay at tbe Shangri La. They made a swan towel and provided cake for our anniversary. Shower Pressure is amazing
Charles
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

No private smoking area.
ASSA
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The experience at Shangri-La was very disappointing. The receptionist did not exercise discretion when he insisted that I pay for breakfast for my child, even though I explained that it was pre-ordered. He sent me to check with Expedia. It was right that the receptionist would exercise discretion, even though it was not possible for me to book rooms for 5 people with breakfast and only four would be given the opportunity to eat. I felt embarrassed. Only after I took out the booking confirmation from Expedia did he agree to accept my claims. I have been to several Shangri-La hotels, but I have never had such a disappointing experience. I feel that the hotel, the maintenance and the staff are very tired and unhelpful.
Read More
MI
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Dear friends The joy of my first trip to Chiang Mai is still there, but it's already been almost a month. I'm a team leader in a service industry. I was already looking forward to Shangri-La's strict service because I had experience using Cebu Shangri-La, but the Shangri-La I felt this time was the best. The kindness and consideration of Ms. Piano, the lobby, and the front staff, who were lounge duty, touched me as well and made me feel all comfortable in the hotel. Everyone in my team listens to my love and praise in Chiang Mai and everyone is preparing for the trip to Chiang Mai. Shangri-La was the best and the most meaningful place in Chiang Mai. Thank you again for my daughter's dainty birthday cake and all the moments that gave her joy. Even if I visit Chiang Mai again, I will definitely choose Shangri-La. Thank you.
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dipika
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Amazing . Travelled with my 5 year old son. This was our second stay at the same hotel In less than six months . And the staff was amazing. They made sure the big teddy bear was kept in our room even before we checked in. A speacial mention for Mr Rak ( at the reception) and Rudy who made sure they recommended places to visit and things to do with our son. Our flight was late in the day and even the extended late check out was done with ease. We were absolutely happy with our stay ( relaxing and comfortable). I would highly recommend the place to anyone visiting Chiang Mai. It’s perfectly located too so easy to commute to any restaurant and places via grab.
Read More
Gavin
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Amazing part of the world, very walkable, great restaurants. Staff are beyond friendly and helpful. They really take great care of you and care about making sure your holiday is perfect
Phil
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Is this a beautiful hotel well located with incredible grounds. It is very peaceful and tranquil hotel with very attentive staff.
Marino
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Amazing hotel!! Amazing service!! If I go back to Chiang Mai I would definitely stay at Shangri-La.
Carlos A
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Amazing hotel and staff!!
Ida
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The property itself is very nice. However, my encountered with the check in staff was not pleasant. I was upset that I was forced to pay extra for my daughter. I had indicated 4 people for the reservation, but the staff forced me to pay extra because my daughter was considered an adult since she’s over 12 years old. I was offered 2 options, pay $150 for the extra person or $250 for a room upgrade. Also, the staff didn’t care to offer complimentary breakfast for my 10 year old son even when we have 3 paying adults with free breakfast. The guy wanted me to pay $30 extra if we want breakfast for my son. All in all, I didn’t feel the staff was welcoming, helpful or kind. I just felt like how much more money we can squeeze out of you.
Read More
Meaghan
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Ni and the team made us feel welcome from the moment we stepped inside. We had multiple check-ins throughout our stay and little surprises for the kids. We LOVED the pool - the slide is super fun. And the breakfast buffet was great - all staff we interacted with were absolute angels! Lovely property but the staff really set this place apart. Well done team!
Read More
William
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Overall the staff, service, amenities, spa, kid activities and in-hotel restaurants were wonderful. The only complaints might be around the air conditioning usually in the morning. Being on the top floor paying for a premium service/room I would have expected comfort level of temperatures throughout the floor and elevator at any time of day. Hotter temperatures kind of ruin the experience if you sweat on the way down to the club lounge for breakfast right after taking a shower.
Read More
Todd
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Centrally located, some places within walking distance and others with a short taxi ride. The pool was very nice, the food was okay to good. breakfast is recommended. Overall the hotel was dated, but everything in my room functioned. The AC wasn't great, but it kept the room from over heating.
Angela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Amazing experience like no other. Every detail was thought of. Our rooms were spectacular and the service was above exceptional. The night market was less than 3 minute walk. Highly recommend this property. Book with absolute confidence.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Shangri La Chiang Mai

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Shangri La Chiang Mai

Traveloka (20)
Other sources (1,002)
9.0
Exceptional
From 1,002 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

8.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Shangri La Chiang Mai

Number of reviews per page
20
40
Top reviews
Athina
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This property isn’t up to par with other 5 star hotels. Surprising for a Shangri-la brand, but our experience was average at best. The rooms are extremely dated, the service is just fine (no welcome drinks or towels during check-in), and the AC was noisy. The saving grace was their breakfast and pool.
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The expectations were pretty high considering the brand name - but unfortunately, aside from specifically the concierge service, I wasn’t impressed. It’s well located, and lots of things to do and visit within walking distance. The rooms (5th floor) are pretty outdated and there was a serious moldy smell for the first 4 days (which took daily complaining to eventually get it fixed). The pool grounds are nice and spacious, but (I assume) the amount of beds can’t hold full occupancy of the hotel. The breakfast is nice and offers wide varieties. The lobby restaurant menu (specially for vegetarians) isn’t too impressive.
Read More
ralph
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The hotel greets you with warmth and hospitality from the moment you walk through the door. Staff extremely courteous and responsive. Horizon Lounge was a quiet oasis to relax and enjoy drinks and food. Free parking was an added bonus when it’s common to pay $50 a day or more at many premium hotels.
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The expectations were pretty high considering the brand name - but unfortunately, aside from specifically the concierge service, I wasn’t impressed. It’s well located, and lots of things to do and visit within walking distance. The rooms (5th floor) are pretty outdated and there was a serious moldy smell for the first 4 days (which took daily complaining to eventually get it fixed). The pool grounds are nice and spacious, but (I assume) the amount of beds can’t hold full occupancy of the hotel. The breakfast is nice and offers wide varieties. The lobby restaurant menu (specially for vegetarians) isn’t too impressive.
Read More
Bernardina
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very beautiful , nice place for family
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

We love our stay at this hotel. K Praew of the Concierge and K Rody of Front Office are truly warm and hospitable to the hotel guests. Would come back and stay here again for our next trip to Chiang Mai.
Adrian
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Lovely stay at tbe Shangri La. They made a swan towel and provided cake for our anniversary. Shower Pressure is amazing
Charles
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

No private smoking area.
ASSA
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The experience at Shangri-La was very disappointing. The receptionist did not exercise discretion when he insisted that I pay for breakfast for my child, even though I explained that it was pre-ordered. He sent me to check with Expedia. It was right that the receptionist would exercise discretion, even though it was not possible for me to book rooms for 5 people with breakfast and only four would be given the opportunity to eat. I felt embarrassed. Only after I took out the booking confirmation from Expedia did he agree to accept my claims. I have been to several Shangri-La hotels, but I have never had such a disappointing experience. I feel that the hotel, the maintenance and the staff are very tired and unhelpful.
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MI
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Dear friends The joy of my first trip to Chiang Mai is still there, but it's already been almost a month. I'm a team leader in a service industry. I was already looking forward to Shangri-La's strict service because I had experience using Cebu Shangri-La, but the Shangri-La I felt this time was the best. The kindness and consideration of Ms. Piano, the lobby, and the front staff, who were lounge duty, touched me as well and made me feel all comfortable in the hotel. Everyone in my team listens to my love and praise in Chiang Mai and everyone is preparing for the trip to Chiang Mai. Shangri-La was the best and the most meaningful place in Chiang Mai. Thank you again for my daughter's dainty birthday cake and all the moments that gave her joy. Even if I visit Chiang Mai again, I will definitely choose Shangri-La. Thank you.
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dipika
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Amazing . Travelled with my 5 year old son. This was our second stay at the same hotel In less than six months . And the staff was amazing. They made sure the big teddy bear was kept in our room even before we checked in. A speacial mention for Mr Rak ( at the reception) and Rudy who made sure they recommended places to visit and things to do with our son. Our flight was late in the day and even the extended late check out was done with ease. We were absolutely happy with our stay ( relaxing and comfortable). I would highly recommend the place to anyone visiting Chiang Mai. It’s perfectly located too so easy to commute to any restaurant and places via grab.
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Gavin
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Amazing part of the world, very walkable, great restaurants. Staff are beyond friendly and helpful. They really take great care of you and care about making sure your holiday is perfect
Phil
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Is this a beautiful hotel well located with incredible grounds. It is very peaceful and tranquil hotel with very attentive staff.
Marino
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Amazing hotel!! Amazing service!! If I go back to Chiang Mai I would definitely stay at Shangri-La.
Carlos A
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Amazing hotel and staff!!
Ida
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The property itself is very nice. However, my encountered with the check in staff was not pleasant. I was upset that I was forced to pay extra for my daughter. I had indicated 4 people for the reservation, but the staff forced me to pay extra because my daughter was considered an adult since she’s over 12 years old. I was offered 2 options, pay $150 for the extra person or $250 for a room upgrade. Also, the staff didn’t care to offer complimentary breakfast for my 10 year old son even when we have 3 paying adults with free breakfast. The guy wanted me to pay $30 extra if we want breakfast for my son. All in all, I didn’t feel the staff was welcoming, helpful or kind. I just felt like how much more money we can squeeze out of you.
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Meaghan
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Ni and the team made us feel welcome from the moment we stepped inside. We had multiple check-ins throughout our stay and little surprises for the kids. We LOVED the pool - the slide is super fun. And the breakfast buffet was great - all staff we interacted with were absolute angels! Lovely property but the staff really set this place apart. Well done team!
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William
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Overall the staff, service, amenities, spa, kid activities and in-hotel restaurants were wonderful. The only complaints might be around the air conditioning usually in the morning. Being on the top floor paying for a premium service/room I would have expected comfort level of temperatures throughout the floor and elevator at any time of day. Hotter temperatures kind of ruin the experience if you sweat on the way down to the club lounge for breakfast right after taking a shower.
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Todd
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Centrally located, some places within walking distance and others with a short taxi ride. The pool was very nice, the food was okay to good. breakfast is recommended. Overall the hotel was dated, but everything in my room functioned. The AC wasn't great, but it kept the room from over heating.
Angela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Amazing experience like no other. Every detail was thought of. Our rooms were spectacular and the service was above exceptional. The night market was less than 3 minute walk. Highly recommend this property. Book with absolute confidence.
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