Ma'In Hot Springs

Bathroom was not very clean

Stunning views, friendly staff, relaxing environment and deltoid!

Terrible Experience – Dishonest Staff & Poor Service I had an extremely disappointing stay at this hotel, mainly due to the unprofessionalism and dishonesty of the supervisor, Mohammad. From the start, the service was unwelcoming and unhelpful, but the worst part was how Mohammad blatantly lied about our situation. He falsely claimed that we were trying to fit more than two people in our room, which was completely untrue. Instead of addressing our actual concerns, he chose to fabricate a story, making the situation even more frustrating. It’s shocking that a supervisor would behave this way, especially when guests expect honesty, respect, and good customer service. Beyond this, the overall experience at the hotel was far below expectations. The staff was dismissive, and it was clear that guest satisfaction was not a priority. I would strongly advise against staying here if you value honesty, professionalism, and a stress-free stay. I hope the management takes a serious look at their staff and improves their service because, as it stands, I would never return and would not recommend this hotel to anyone.

The breakfast and dinner were great even though i had to pay 20 Jod extra for dinner each person.

I liked everything except the tv is old fashioned and the channels are old.

Amazing experience. Can see and hear waterfalls from your room. Staff were fabulous and place spotless

Comfortable one night stay at this hotel. Staff are very helpful. Great views of the waterfall. Secure area and has plenty of space to park. Had a very good sleep!

Property is very basic and not kept up I would say.

The setting is lovely and the hot waterfall was a magical experience.

The hotel staff were very helpful and although very isolated the hotel was a good base for trips to the Dead Sea. The springs were dirty and rubbish left lying around, but that says more about the other visitors than the hotel.

Room was lovely and generally hotel was good, but springs & pools pretty disappointing. Lovely meal, after we insisted we didn't want the buffet.

The resort is not exactly as advertised. The bathroom tiles (floor and wall tiles) are old and moldy. We booked a suite with balcony, and everything is falling apart (the chairs, door, desk, phone, tables, and lamps). The waterfall pool is nice, but you can't see the bottoms of the pool and the external tile is moldy. The hotel needs a facelift. We booked a room with two beds, but they gave us one bed. We asked one of the managers for a room with 2 beds, but they suggested one of us sleep on the bed and the other on the sofa until a room with two beds is available. We never got a room with two beds. Some of the staff lack professionalism and they use the hotel to advertise their own businesses. The head of guest relations services was very rude (I think his name is Fares). From the moment we arrived, he spent 19 minutes to talk to us about his personal beauty products business and Spa. He offered to take us to his place of business so we can buy stuff from his store. We asked him if the hotel offers spa services, and he told us it's too expensive. He also provided us a list of his services that included: - Round trip to the Dead Sea for 100JD. - Drop off to Rainbow Street from the hotel and back for about for 85JD - He offered to Take us to the Airport for 85JD (one way). We asked him if the hotel offer shuttles/car services and he said the hotel has two cars, but it's not free. We asked for the price list of the hotel's car services but he declined. He suggested we ut

This hotel is nowhere near 5 stars. It seems like no maintenance has been done since it opened. The staff was obviously not trained at all and they were rude. When I received my room and after settling in, I wanted to check out the hotel. To my surprise the door doesn’t lock. Red flag. After I told them about it, a guy came and after he tried, he basically told me, its fine don’t worry!?!? Of course I insisted on a room change, the new room was a downgrade and it had no safe box! The bathroom smelled so bad, the sewage system is very bad. The AC barely worked. The “natural pool” was very bad, it was over flowing. The only normal pool was so dirty and the chairs were almost all broken. The only good thing was is the food, its not the best but good. This hotel has a very big potential to be a great hotspot. Its in a unique location. The management needs to be changed. It was a very bad stay, I checked out early morning after breakfast and went straight away to the other hotel in the deadsea contemplating why I didn’t book there before.

It seems this hotel was once very nice but the level of neglect and poor cleanliness standards are evident throughout. In particular, the room I was assigned was disgusting. The shower was covered from floor to ceiling in mold, the toilet still had remnants from the previous guests, the sheets had crumbs on them as if they hadnt been changed, the phone was filthy, and the hotels brochures were badly wrinkled and dirty. The hotel’s common areas such as the pools were badly neglected and the overall feeling was like being in an abandoned building. As if this wasnt bad enough, the front desk staff were exceptionally rude on multiple occasions. Though the area surrounding the property is truly beautiful, I would recommend staying elsewhere.

The best thing in this place is the hot spring water falls.

The hotel is worn out and needs renovation. Staff are very kind and always smiling. The food is very good. But the stay wasn’t good and I wouldn’t visit again. Thanks for Shadi the Rooms Manager for the great support and professionalism.

expensive, same amount you can got 5 stars hotel in dead sea

It was good

It’s sad to see such a beautiful area and hotel with low quality services and maintenance, it’s gem hidden in the mountains and it’s been given for a clueless staff and management The hotel in Desperate need for renovation and a good manager

It’s sad to see such a beautiful area and hotel with low quality services and maintenance, it’s gem hidden in the mountains and it’s been given for a clueless staff and management The hotel in Desperate need for renovation and a good manager