Dossier Hotel

Went there for my boyfriend‘s birthday. Everybody was super sweet, even brought champagne and candy into a room for his birthday.

The bed was soo comfortable. we were there 1 night but loved the room and the bed

The hotel was clean, rooms in great condition, bed and pillows comfortable and the staff friendly, engaging and happy.

Everything was very nice!

Nice hotel. I will definitely be staying here again. Great location. Love the noon check-out. Hate that parking is so expensive.

Very clean, staff was very nice and helpful!

Wonderful place to stay

The hotel was clean and in a decent location, and under better circumstances, I might’ve recommended it. Unfortunately, the way staff handled a serious issue left me very disappointed. After a 9-hour drive with my teenagers, we arrived around 9:30 PM. I was surprised by an added fee of $33 “resort fee” — not a tax, just a hotel surcharge. I had already paid $250 via Expedia and assumed that covered most costs other than parking. It felt just deceptive. Then things got worse. The toilet was backed up from the start. Someone came with a plunger and said it was fixed, but later it overflowed. I went back to the desk, but was told maintenance wasn’t available until morning and the hotel was fully booked — so we had to spend the night with sewage on the bathroom floor and no working toilet. In the morning, maintenance showed up unannounced while we were getting ready. He couldn’t fix it either, so we packed up and checked out — still using lobby bathrooms. At checkout, the front desk agent was unaware of the situation. She refunded the $33 fee, but nothing more. Expedia eventually got involved and helped with the refund, which I appreciated — but it shouldn’t have come to that. Mistakes happen, but how you respond matters. In this case, the hotel fell short.

The staff was incredibly friendly, the room was very well maintained and they were helpful when we requested a few extra items! The view from the room was beautiful, and it was in a great location.

Happy to have stayed here last minute. My son enjoyed the area.

Only complaint was the AC didn’t work very well. Temperature in the room was tolerable with AC full blast. Hallways were fairly warm and I would not have wanted to hang out up there. Staff was phenomenal.

Excellent central downtown location. Friendly staff.

Location was convenient to walk to eateries and public transportation

My partner and i stay here around once a year. The staff is always super friendly and now that they have an adapter for non tesla cars it's that much better.

Perfect!

Central location

I really liked this hotel. It was very well maintained, had a friendly and accommodating staff, and a great location in the heart of the downtown area. I especially liked the large bathroom with both a stand-alone shower and a deep-soaking tub. A restaurant/bar next to the lobby added a convenient dining option.

It was really conveniently located downtown to all the places we wanted to go, the price was affordable and the staff were great.

The staff is very professional, courteous and helpful. Shout out to Sophie (or Sophia) at check-in/out and the gentlemen working the bar on Saturday night.

Quick but amazing stay. Bed was plush, shower was amazing, I didnt want to leave.