DoubleTree by Hilton Richmond Airport

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Nice

This property is definitely one property that I will go back to you on my travels. Absolutely love this place quite beautiful great breakfast. Everyone was so kind it was unbelievable..

My daughter and I were on a college visit and chose an hotel close to the airport between our two visits. We booked our room for two nights. Our room smelled musty, the shower/room had signs of mold and the sink dripped water. The air conditioner could not be adjusted up or down. We did not want anyone to service our room since we had personal items in it and would not be returning until late that evening. Upon our return that evening, the musty smell was more pungent. Thank goodness we had an early flight out the next morning.

Nice

The lady at the front desk. Sherri I believe her name was. She was very nice and helpful. Give that lady a raise!!

Hotel was clean and accommodated our needs for the weekend!

Excellent all around, Shametria is the best. I hope I spelled that right haha! I will visit 10/10 experience.

Sherri, was an excellent representative! She made my stay and check in process of 11 people quick and convenient. Would definitely go back because of her alone.

A beautiful property. The staff was very friendly and helpful. I will definitely book here again! Thank you!!

I was running ahead of schedule snd called and asked about early check in. The lady on the phone and lady at the counter were all so accommodating and nice. And scheduled a shuttle from the airport willing and happily. The room was clean and cold it was hot outside.

Everything

This was by far the worst Doubletree I have stayed at. However, it still rated as average. Our toliet kept cutting on and off automatically and it was very loud. The hotel restaurant needs to be updated. The beds were uncomfortable. Very average pending below average stay.

Love it!!

Staff was friendly

Great customer service! After traveling all day, we arrived at midnight to check in and were greeted with amazing hospitality and a warm cookie! I feel like we’re in a movie! Excellent clean rooms and great food. Close to the expressway and airport! Superb!

Love hilton properties! They never disappoint!

The staff always greets me with a bottle of water at check-in (even at 1am). They're all very friendly and accommodating.

Not the “old school” Hilton that I worked for. “Ok but nothing to write home about” “bland”

This hotel should not have a 4 Star rating - does not belong in that category. Overpriced for what is a very average 3 star property.