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Extended Stay America Suites - Boston - Saugus
Hotels
6.4
/10
Pleasant
909 reviews
What Guests Say About Their Stay
Joe
10.0
/ 10
This is a discount hotel where you get what you pay for. It is clean enough and safe enough for me to book it a second time, and I will use it in the future. The staff was very friendly, I can only imagine bad reviews are coming from people who thought they were booking a $300 night hotel room with a 5 star breakfast.
Elizabeth
10.0
/ 10
Staff was incredibly friendly. Halls had a distinct wet smell but to be expected when you have a high influx of ppl in and out daily. Had to go elsewhere because the food was not good tasting. Just cuz its free doesnt mean its good or nutritious. For being on rt 1, the surrounding grounds were fairly clean. Trash barrels were not overflowing allowing use of dumpster is helpful. All in all good place felt safe and clean enough.
In the Area
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832 Broadway, Essex County, Massachusetts, United States, 01906
Main Facilities
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Laundry service
Parking
Elevator
Fitness center
Express check-out
24-hour Receptionist
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Available Room Types in Extended Stay America Suites - Boston - Saugus
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What's around Extended Stay America Suites - Boston - Saugus
832 Broadway, Essex County, Massachusetts, United States, 01906
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Discover More About Extended Stay America Suites - Boston - Saugus
Location
Extended Stay America Suites - Boston - Saugus is located in area / city Essex County.
About Extended Stay America Suites - Boston - Saugus
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Extended Stay America Suites - Boston - Saugus is the ideal choice for you who are looking for a comfortable yet affordable accommodation.
All facilities in Extended Stay America Suites - Boston - Saugus
Others
Public Facilities
- Others
- Smoke-free area
- Coffee/tea in lobby
- Elevator
Hotel Services
- Express check-out
- 24-hour Receptionist
- Laundry service
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
General
- Parking
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Extended Stay America Suites - Boston - Saugus
Important Note
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Tax ID - C0003882620
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a smoke detector and window guards
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Extended Stay America Suites - Boston - Saugus | 123 |
Number of floors in Extended Stay America Suites - Boston - Saugus | 4 |
Another facilities in Extended Stay America Suites - Boston - Saugus | Others, Smoke-free area, Coffee/tea in lobby, Elevator, Express check-out |
Frequently asked question in Extended Stay America Suites - Boston - Saugus
What is normal check-in & check-out time at Extended Stay America Suites - Boston - Saugus?
The standard check-in time at Extended Stay America Suites - Boston - Saugus is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Extended Stay America Suites - Boston - Saugus provide breakfast?
Yes, Extended Stay America Suites - Boston - Saugus provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Extended Stay America Suites - Boston - Saugus
Extended Stay America Suites - Boston - Saugus has a 2.5-star rating.
How many floors does Extended Stay America Suites - Boston - Saugus have?
Extended Stay America Suites - Boston - Saugus has 4.
How many rooms are available at Extended Stay America Suites - Boston - Saugus
Extended Stay America Suites - Boston - Saugus has 123.
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More Reviews from Other Guests in Extended Stay America Suites - Boston - Saugus
Overall Ratings & Reviews Extended Stay America Suites - Boston - Saugus
Other sources (909)
6.4
Pleasant
From 909 reviews
Cleanliness
6.8
Room Comfort
7.0
Service and Facilites
6.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Extended Stay America Suites - Boston - Saugus
Number of reviews per page
20
40
Top reviews
Rachel
Friends and Family
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Sleeps 3, but I had to
Phoi
Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Property good
kevin
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Tv issues electric issues. Very noisy
Kelli
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Our room smelled horrible of cigarette smoke. The staff were friendly. Elevator lights and buttons not functioning properly.
Gilberto
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great building
Roseline
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The sheets nasty with stains, lied no access to nearby pool. It smelled in the hallway and the the room smelled musty.
alex
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
It’s was terrible. So nasty and the entire place smell so so so bad.
Felix
Business with Children
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Fighting at the front desk. Included breakfast are cereal bars, no light in the elevator, fishy smell in the hallway, musty room.
Amy
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Not sure why the ratings on this property were better than fair. Photo of dr license taken when checked in w/o my permission. Light in elevator out so dollar store pop light used. Breakfast horrible with all packaged food. Room ok.
Vanessa
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The elevator had no light, the room had a wet floor and smelled of marijuana
Kevin
Business and Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Convenient to airport
Joanna
Leisure Family
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The rooms are outdated and need to be painted, furniture is torn apart and scratched up, appliances are outdated, it says there a pool/access to a pool and THERE IS NOT, the elevator is broken so carrying a baby in his stroller was terrible. Had a guest literally feeling up my mom trying to coerce her into his room and told the staff they did nothing about it !
Read More
Rowan
Leisure
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Staff was lovely, but the room was gross. Hair on the floor, the shower was still wet, bed had some stains, had to wipe the toilet down, etc. To add on the TV didn’t work 😭. Surrounding area was great though. Thrift store, mall, and many fast food places nearby.
Jesus
Leisure Family
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
One of the worst experiences I’ve ever had. If we were not so tired, we would not have stayed. The room had a bad smell, and had poor sanitation. The bathroom door looked like someone put their fist through it and the only chair in the room was horrid. The beds were flimsy also. Will never visit this chain of hotels again.
Michael
Business
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
The room smelled like a dirty dog and dog urine. Besides that, the room was clean.
susan
Business
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I want to start out by saying the front desk staff was very professional, kind, and helpful. I have no complaint whatsoever with the check in process or the front desk in general. My concern is that when I went up to my room, I was immediately 'greeted' by the strong smell of marijuana smoke, and the room three doors down from mine was BLASTING loud music which I could hear through the wall. I also heard what sounded like an older gentlemen yelling out randomly, with some kind of mental health distress. The carpet was stained in the hallway, also. I needed to use the room to conduct an online meeting, which I did, and then immediately left and drove the remaining three hour home, as I did not feel safe and couldn't imagine getting any sleep in such a loud and stinky environment. I would never consider staying at this hotel, or any other extended stay hotel, again after this experience.
Read More
Terrill
2.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
This place is filled with crack heads and mentally unstable people. The place was so dirty we stuck to the floor while walking. No dishes in room, towels are a joke no face cloths apparently thats too much. Right on a turn pike very dangerous to get leave the hotel.
Victoria
Leisure Family
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
When arriving we were greeted by night staff and checked in. Upon entering the room it is as if someone smoked a carton of cigarettes in the room. When I went to ask for a different room staff noticeably changed demeanor and said that he couldn’t do anything. Could not give us a new room or refund us.
Left us stuck in a room to then find a completely ripped apart chair, uncleaned fridge, and broken furniture,, stains and spots all over everything, a tv that had no connection, as well as a tub/shower that is pouring out onto the ground(somehow without user error) As someone who is always in the Boston area I will 10000% be staying somewhere else.
Read More
Hollie
Leisure with Friends
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
We booked ahead through expedia and were turned away upon arriving because they were over booked. Staff had no idea what to do to try to accommodate or rectify the situation. It was an awful experience after traveling 4 hours to get to this hotel. Extremely disappointed
Megan
Friends and Family
2.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Staff was rude and didn’t care as well as the room being dirty. We ended up no staying in the room due to its condition. Would not recommend this “family friendly hotel” to no one with kids
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Extended Stay America Suites - Boston - Saugus
Other sources (909)
6.4
Pleasant
From 909 reviews
Cleanliness
6.8
Room Comfort
7.0
Service and Facilites
6.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Extended Stay America Suites - Boston - Saugus
Number of reviews per page
20
40
Top reviews
Rachel
Friends and Family
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Sleeps 3, but I had to
Phoi
Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Property good
kevin
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Tv issues electric issues. Very noisy
Kelli
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Our room smelled horrible of cigarette smoke. The staff were friendly. Elevator lights and buttons not functioning properly.
Gilberto
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great building
Roseline
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The sheets nasty with stains, lied no access to nearby pool. It smelled in the hallway and the the room smelled musty.
alex
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
It’s was terrible. So nasty and the entire place smell so so so bad.
Felix
Business with Children
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Fighting at the front desk. Included breakfast are cereal bars, no light in the elevator, fishy smell in the hallway, musty room.
Amy
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Not sure why the ratings on this property were better than fair. Photo of dr license taken when checked in w/o my permission. Light in elevator out so dollar store pop light used. Breakfast horrible with all packaged food. Room ok.
Vanessa
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The elevator had no light, the room had a wet floor and smelled of marijuana
Kevin
Business and Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Convenient to airport
Joanna
Leisure Family
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The rooms are outdated and need to be painted, furniture is torn apart and scratched up, appliances are outdated, it says there a pool/access to a pool and THERE IS NOT, the elevator is broken so carrying a baby in his stroller was terrible. Had a guest literally feeling up my mom trying to coerce her into his room and told the staff they did nothing about it !
Read More
Rowan
Leisure
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Staff was lovely, but the room was gross. Hair on the floor, the shower was still wet, bed had some stains, had to wipe the toilet down, etc. To add on the TV didn’t work 😭. Surrounding area was great though. Thrift store, mall, and many fast food places nearby.
Jesus
Leisure Family
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
One of the worst experiences I’ve ever had. If we were not so tired, we would not have stayed. The room had a bad smell, and had poor sanitation. The bathroom door looked like someone put their fist through it and the only chair in the room was horrid. The beds were flimsy also. Will never visit this chain of hotels again.
Michael
Business
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
The room smelled like a dirty dog and dog urine. Besides that, the room was clean.
susan
Business
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I want to start out by saying the front desk staff was very professional, kind, and helpful. I have no complaint whatsoever with the check in process or the front desk in general. My concern is that when I went up to my room, I was immediately 'greeted' by the strong smell of marijuana smoke, and the room three doors down from mine was BLASTING loud music which I could hear through the wall. I also heard what sounded like an older gentlemen yelling out randomly, with some kind of mental health distress. The carpet was stained in the hallway, also. I needed to use the room to conduct an online meeting, which I did, and then immediately left and drove the remaining three hour home, as I did not feel safe and couldn't imagine getting any sleep in such a loud and stinky environment. I would never consider staying at this hotel, or any other extended stay hotel, again after this experience.
Read More
Terrill
2.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
This place is filled with crack heads and mentally unstable people. The place was so dirty we stuck to the floor while walking. No dishes in room, towels are a joke no face cloths apparently thats too much. Right on a turn pike very dangerous to get leave the hotel.
Victoria
Leisure Family
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
When arriving we were greeted by night staff and checked in. Upon entering the room it is as if someone smoked a carton of cigarettes in the room. When I went to ask for a different room staff noticeably changed demeanor and said that he couldn’t do anything. Could not give us a new room or refund us.
Left us stuck in a room to then find a completely ripped apart chair, uncleaned fridge, and broken furniture,, stains and spots all over everything, a tv that had no connection, as well as a tub/shower that is pouring out onto the ground(somehow without user error) As someone who is always in the Boston area I will 10000% be staying somewhere else.
Read More
Hollie
Leisure with Friends
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
We booked ahead through expedia and were turned away upon arriving because they were over booked. Staff had no idea what to do to try to accommodate or rectify the situation. It was an awful experience after traveling 4 hours to get to this hotel. Extremely disappointed
Megan
Friends and Family
2.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Staff was rude and didn’t care as well as the room being dirty. We ended up no staying in the room due to its condition. Would not recommend this “family friendly hotel” to no one with kids
Number of reviews per page
20
40