Holiday Inn Express & Suites TUCSON by IHG, an IHG Hotel

Super clean!

Very comfortable. Nice staff, great bed, great breakfast

We arrived after 9pm and we were the only ones checking in. But the staff came right away and checked us in. I thought it was weird he wasn’t there at first… but I later noticed that he made regular patrols around the building and within the parking lot because he said in recent years there’s been more homeless people on the streets nearby. I was impressed with how he worked diligently to make sure our cars were not broken into etc. My auntie forgot her toothbrush and we asked for a spare and received it right away at the front desk. The rooms are neat and look more spacious in person. Loved the breakfast and appreciated the staff named Brandi’s attention to detail of refilling the foods right away and keeping the area clean! Shout out to her and the man who worked front desk on June 25, 2025! Thanks for good customer service!!

AC didn’t work in our room but they was quick to get us to a room that had AC that’s was excellent and we loved the pool and breakfast we’ll be back again.

Super clean place and the employees are really nice and helpful.

Loved the hotel. Friendly staff close to stores and restaurants and freeway. Nice room, comfy bed and just loved the room overall

Very clean and respectful

The registration staff were very friendly and helpful on both check-in and check-out. Our room was clean and spacious. The beds were comfy. The breakfast area was clean and well-attended, with lots of options for a typical HIE free breakfast (though we were disappointed at not having a waffle maker.) We used both the laundry and the pool area, and found both to be in good order. The grounds around the back side of the hotel behind the pool are a little scruffy, but not problematic. Overall, it’s a great place for an overnight stay on our way through Tucson.

Always very nice. Rooms are very spacious and air conditioning worked great

Customer service, front desk, house cleaning and food service was all great. Everyone was kind, after 11 hours in the road, we were cranky and tired. Everybody was so nice & kind, it felt good

The staff are always so nice and helpful!

Everything was as it should be.

The staff is wonderful and accommodating. An issue with their shower is that it was hard to adjust the water temperature. The shower water was either cold or very hot.

Amazing breakfest!!!!

I liked it was easy to check in and entering the suite. I didn't like the bathrub was to slippery.

Decent hotel. They have a nice pool and jacuzzi. The staff is very nice and they have a decent breakfast. Plenty of parking and right off the freeway. Waffle House across the street.

Staff very nice...breakfast good...everything clean! Would stay there again

Very quite and great breakfast

We were in town for a 4 day visit with my daughter. I will start by saying you get what you pay for; however, my biggest complaint was that the first room they put us in didn’t have a working lock/door and broken AC. We notified the staff and they moved us the next day 2 doors down. The other room was okay, but the AC had a musty/mildew smell. The kicker was when a group of students came to the hotel and was placed on the floor above us. There was literal stomping and pounding on the walls. It got so bad others were banging on the walls the get them to quiet down. After about 30 minutes I called to the front office and they said to give the group time to settle. Another 30-45 minutes go by of loud noise and I called back. The front desk seemed bothered that I was asking her to ask them to be quiet. The noise was excessive after another 30 minutes the noise calmed down. I will say that the breakfast and cleaning staff were very nice. Going forward I will just pay a little more to stay somewhere nicer.

Hotel should have emailed customers directly in advance that the pool was out of service so that we could make alternate arrangements. Being advised that it was noted on the website is absurd as many of us book thru 3rd party sites and never see the website anyways. To review the site after booking and enroute, would be highly unlikely for anyone to do.