Holiday Inn PORT ARTHUR - PARK CENTRAL by IHG, an IHG Hotel

The staff at the front were absolutely awful with customer service, the rooms were half cleaned. Specifically the bathrooms, our first room had hair everywhere on the floor and walls and the towels in both rooms had hairs left on them. The floor had dust and dirty on it like it hadn't been swept. I wouldn't stay here again.

It was a last minute booking so an hour prior to arriving I called to make sure the reservation was there and my husband and son would have no issues. The hotel confirmed it and the front desk even spelled my husbands uncommon first name to me when I initially provided only the last name. When my husband arrived, they stated there was no reservation, extremely frustrating. Secondly I understand that photos are never what they really appear to be, but this was truly a catfish situation. Hotels.com, there should be some sort of policy for photos that are published or a validating process for the photos that are used. This Holiday Inn is not what you would expect from a real holiday inn and after some research sure enough it’s not. It was purchased by someone and has their DBA (Doing business as) Holiday Inn. Hotels.com, you should make this hotel list their real name (even Apple Maps list their real name) so your other customers aren’t bamboozled.

This hotel has been renovated incredibly well. Great rate through Expedia. Breakfast included, actual eggs, not the powdered stuff, beef and turkey sausage, even zero sugar yogurt. Room was extremely comfortable and quiet, even on the first floor. We will definitely stay here again.

Convenient

Very nice property staff was OK. Could have been a little bit more polite. The breakfast was amazing. Also, the bar tender was pretty cool. I would visit this property again.

Our first day wasn’t that great. We arrived our room was “supposedly” clean and ready. Going into the bathroom, you immediately saw it wasn’t cleaned throughly. I went to the front desk and talked to them about stuff that was all over the bathroom counter, the shower wasn’t cleaned, and there was tags, and the plastic that apparently the guest before us had pulled off their clothing and it was on the floor along with other signs of not being swept or mopped. We had 4 people in our room, and only had 2 sets of towels. I was given cleaner and rags to clean the bathroom (yes, I cleaned it) then went back for towels. The next morning I went back to the desk and told them I wanted our room cleaned. After all of that, the rest of the trip was great. The breakfast was great, the staff in the breakfast area were WONDERFUL!!! They were very attentive, polite and helpful. The breakfast was just right to start our day off. They offer a free dinner Monday-Thursday, but we missed it. But I think that’s another added bonus! The pool was nice. This is a very high plant , and refinery, offshore area, so there’s a lot of workers staying there, but we had no problems at all. It was quiet, and ample parking. The hotel also has a bar, and a commissary area. All and all, it’s a good place to stay. Close to everything.

It was great and comfortable. I just hate. I had to leave a day early. I had paid for the four days, but I had to leave a day early.

I paid for a King Suite and ended up in a King Standard room. The room smelled liked baseboard glue/elevator shaft hydraulic oil. They offered the room across the hall but we preferred the glue to the musty smell of the other one. If they can fix the odors then it's a pretty decent place.

Great stay. Will definitely be back.

Bed was great. Pillows were great. Room was just fine. The elevator needed clean. They were dirty inside. Breakfast was good.

I stayed here twice, it is comfortable stay. I really liked that breakfast was early too since I am an early morning person.

This place has deceiving ratings and pictures. Not one picture matches this hotel. The rooms are full of mold and the odor will make you sick. I will never stay at another Holiday Inn again after this experience. The staff was very pleasant however the mold in the room was a huge health factor and the health department should really close them down.

My absolute worst experience I have ever had with Holiday Inn. I don’t know how this place has an 9.0 excellent in reviews. First of all the rooms outside have an extremely bad odor of humidity in the rooms. Second, there was really bad mold in our room. You could see all the mold around the room but specially in the back boards of the beds. I complained about it to the front desk person and he just confirmed it that the outdoor rooms do have them and thank you for bringing it up yo him. Like really, you already knew about but yet you guys don’t take care of it. We were out in Port Arthur for my boys soccer tournament and most of the team reserved to stay at this place going based on the reviews. I can tell you everyone had something to complain about this hotel. Staff I can say were very helpful and did their best in trying to help.

The room was smaller than what the picture showed. Room had a funny smell, could be due to it was located by the pool and it was very humid outside. I didn’t like that I booked two rooms with the same amenities but when I got to the hotel, my other party was split from us and stayed on the opposite side of the building. I made the reservations together for a reason.

The hotel and room were clean and the staff was very friendly. But the WiFi was near impossible to connect to and I wasn’t given directions on how to connect. The hot water took a very long time in the shower and was only warm.

Staff was nice every last person I came in contact with. Hotel was nice and clean and breakfast was good had many options to choose from.

Clean

I loved the suite I had. The staff was super friendly and helpful. The lobby was inviting. I loved the coffee machine in the lobby. The breakfast was amazing with so many options. I did not use the bar but looked like one I would have if I had more time. The pool area was great and my family spent the day there. I will stay there again

The building smells a little

It was ok some things did not work