Hotel Hugo

Hotels
8.0
/10
Very Good
929 reviews

What Guests Say About Their Stay

Adrian
10.0
/ 10
Bernie Villanueva is an incredible asset. Looking forward to partnering with your organization
Verified traveler
10.0
/ 10
Hotel Hugo was excellent. Would stay there again for sure. I particularly enjoyed the cafe off the lobby and the roof top bar which has amazing views of the Hudson and downtown.
Hugo
10.0
/ 10
Excellent service. Staff friendly and nice. Property is in a nice neighborhood!! We love the stay there. It would be nice to have more time to stay longer!!
In the Area
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525 Greenwich Street, Manhattan, New York City, New York State, United States, 10013

Main Facilities

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Restaurant
24-Hour Front Desk
Elevator
Hotel Hugo is located in area / city Downtown Manhattan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Hugo

525 Greenwich Street, Manhattan, New York City, New York State, United States, 10013
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Discover More About Hotel Hugo

Location


Hotel Hugo is located in area / city Downtown Manhattan.

About Hotel Hugo

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Hugo exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at Hotel Hugo.

All facilities in Hotel Hugo

Others Hotel Hugo
Others

Hotel Services

  • Laundry service
  • Tours
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

General

  • Reception hall
  • Rooftop terrace
  • Parking (surcharge)
  • Terrace

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference rooms

Food and Drinks

  • Bar
  • Breakfast

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Discounted Fitness Center

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Hugo

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Self parking fee: USD 55 per day
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Hugo
122
Number of floors in Hotel Hugo
18
Another facilities in Hotel Hugo
Laundry service, Tours, Luggage storage, Express check-out, Multilingual staff

Frequently asked question in Hotel Hugo

What are available facilities at Hotel Hugo?
There are top facilites at Hotel Hugo such as Restaurant, 24-Hour Front Desk, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Hugo?
The standard check-in time at Hotel Hugo is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Hugo provide breakfast?
Yes, Hotel Hugo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Hugo
Hotel Hugo has a 4.5-star rating.
How many floors does Hotel Hugo have?
Hotel Hugo has 18.
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More Reviews from Other Guests in Hotel Hugo

8.0
Very Good
From 929 reviews
Cleanliness

8.4

Room Comfort

8.0

Service and Facilites

8.2

Sort by
Most Relevant
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Traveler Reviews Hotel Hugo

Number of reviews per page
20
40
Top reviews
Cari
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was a really great spot for getting out and about. Unfortunately we didn’t receive any of the perks that were advertised including a room upgrade and a complimentary bottle of champagne upon checkin. That might be more on Expedia than it is on the hotel, but those perks were why we booked over other budget options available. Definitely check out the rooftop bar and take a bike ride through the greenway near the Hudson.
Read More
Elliot
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms are very clean great location. Staff was great. Well visit again.
Sheena
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel is in a great location and overall very nice. The service lets it down because the staff are at best disinterested ( reception) and sometimes rude ( coffee shop). The roof top bar is also a bit of a negative because unless you pre book ( which you have to know) you cannot get a table and the constant arrival of non hotel guests means that you can be waiting 10 minutes to get an elevator up to your room
Read More
Adrian
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bernie Villanueva is an incredible asset. Looking forward to partnering with your organization
Christopher
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel was very run down. Flooring in the room was coming up, and the A/C was not working. Long black hair was on the floor in the bathroom. It was just over all not a clean or good stay experience. We tried to change rooms but the manger said there were no more rooms, and we could not change to another hotel due to full occupancy in near by hotels. The manager offer a refund, but during check out, they changed and said they could not accommodate our request. Only could offer refund to the resort fee, which was not alot, but that as yet to be refunded. The photos on their website is not a real representation of the rooms or view. I would spend alittle more money and stay somewhere else, don't say at this hotel.
Read More
NADIA
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I would not recommend this hotel to anyone! We had 4 rooms booked and it’s absolutely not worth the price ! It’s more likely 3 star hotel ! The rooms need highly update with AC and bathroom! Avoid this hotel
Emmanuel
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

For the price they charge, I expected at least a comfortable stay, but it felt more like a budget motel than a proper hotel. Save your money and look elsewhere — there are far better options in the area.
Skyler
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

.
Swati
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Definitely not a 4 star hotel.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel Hugo was excellent. Would stay there again for sure. I particularly enjoyed the cafe off the lobby and the roof top bar which has amazing views of the Hudson and downtown.
Emily
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

My room had a view of a wall. For $350 I hoped for better. My room was also next to the utility closet where the cleaners would hang out with their music on. Many doors opening and closing made it hard to sleep. The amenities and roof top bars are available to the public making it not as valuable to me.
Hugo
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent service. Staff friendly and nice. Property is in a nice neighborhood!! We love the stay there. It would be nice to have more time to stay longer!!
Cynthia
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was fine - not great, but fine. Very young clients for the most part. Rooms quite small, but perfectly efficient. The thing that makes this property really good is the staff and service. They are extremely helpful, cheerful and kind. Can’t say enough good about them. Great Soho neighborhood - parking within two blocks - plenty of dining options.
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Donna
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We like the quiet location and the hotel is clean and comfortable. Food options limited but there are restaurants in walking distance. The room was basic but clean and the bed and pillows were great!
Brian
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Excellent Rooftop .
Jason
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent value for price! Great location.
Kimberly
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Beautiful hotel in a great location! The room was exactly what I was looking for, very clean, modern and comfortable.
igor
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

very convenient location, clean and comfortable, good breakfast/dining options
Nicholas
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

great
Naomi
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

I’ve never been disappointed by Hotel Hugo- and I’ve stayed there at least six times for trips of 2-5 nights each time. The rooms are the perfect size, and by NYC standards are pretty spacious (especially compared to another very popular hotel a few blocks away). The room AC was blasting in the hot humid summer thank goodness, and the hotel staff are so friendly (also there’s comp cold brew which was yummy). Only negative is the food at the rooftop bar was very average.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Hotel Hugo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 929 reviews
Cleanliness

8.4

Room Comfort

8.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Hugo

Number of reviews per page
20
40
Top reviews
Cari
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was a really great spot for getting out and about. Unfortunately we didn’t receive any of the perks that were advertised including a room upgrade and a complimentary bottle of champagne upon checkin. That might be more on Expedia than it is on the hotel, but those perks were why we booked over other budget options available. Definitely check out the rooftop bar and take a bike ride through the greenway near the Hudson.
Read More
Elliot
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms are very clean great location. Staff was great. Well visit again.
Sheena
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel is in a great location and overall very nice. The service lets it down because the staff are at best disinterested ( reception) and sometimes rude ( coffee shop). The roof top bar is also a bit of a negative because unless you pre book ( which you have to know) you cannot get a table and the constant arrival of non hotel guests means that you can be waiting 10 minutes to get an elevator up to your room
Read More
Adrian
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bernie Villanueva is an incredible asset. Looking forward to partnering with your organization
Christopher
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel was very run down. Flooring in the room was coming up, and the A/C was not working. Long black hair was on the floor in the bathroom. It was just over all not a clean or good stay experience. We tried to change rooms but the manger said there were no more rooms, and we could not change to another hotel due to full occupancy in near by hotels. The manager offer a refund, but during check out, they changed and said they could not accommodate our request. Only could offer refund to the resort fee, which was not alot, but that as yet to be refunded. The photos on their website is not a real representation of the rooms or view. I would spend alittle more money and stay somewhere else, don't say at this hotel.
Read More
NADIA
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I would not recommend this hotel to anyone! We had 4 rooms booked and it’s absolutely not worth the price ! It’s more likely 3 star hotel ! The rooms need highly update with AC and bathroom! Avoid this hotel
Emmanuel
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

For the price they charge, I expected at least a comfortable stay, but it felt more like a budget motel than a proper hotel. Save your money and look elsewhere — there are far better options in the area.
Skyler
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

.
Swati
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Definitely not a 4 star hotel.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel Hugo was excellent. Would stay there again for sure. I particularly enjoyed the cafe off the lobby and the roof top bar which has amazing views of the Hudson and downtown.
Emily
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

My room had a view of a wall. For $350 I hoped for better. My room was also next to the utility closet where the cleaners would hang out with their music on. Many doors opening and closing made it hard to sleep. The amenities and roof top bars are available to the public making it not as valuable to me.
Hugo
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent service. Staff friendly and nice. Property is in a nice neighborhood!! We love the stay there. It would be nice to have more time to stay longer!!
Cynthia
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was fine - not great, but fine. Very young clients for the most part. Rooms quite small, but perfectly efficient. The thing that makes this property really good is the staff and service. They are extremely helpful, cheerful and kind. Can’t say enough good about them. Great Soho neighborhood - parking within two blocks - plenty of dining options.
Read More
Donna
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We like the quiet location and the hotel is clean and comfortable. Food options limited but there are restaurants in walking distance. The room was basic but clean and the bed and pillows were great!
Brian
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Excellent Rooftop .
Jason
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent value for price! Great location.
Kimberly
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Beautiful hotel in a great location! The room was exactly what I was looking for, very clean, modern and comfortable.
igor
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

very convenient location, clean and comfortable, good breakfast/dining options
Nicholas
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

great
Naomi
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

I’ve never been disappointed by Hotel Hugo- and I’ve stayed there at least six times for trips of 2-5 nights each time. The rooms are the perfect size, and by NYC standards are pretty spacious (especially compared to another very popular hotel a few blocks away). The room AC was blasting in the hot humid summer thank goodness, and the hotel staff are so friendly (also there’s comp cold brew which was yummy). Only negative is the food at the rooftop bar was very average.
Read More
Number of reviews per page
20
40