What do past guests say about Imperial Swan Hotel & Suites?

Imperial Swan Hotel & Suites is well-known for its Location, as reviewed by verified Traveloka guests.

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Imperial Swan Hotel & Suites

Name: Imperial Swan Hotel & Suites
Address: 4141 S Florida Ave, Polk County, Florida, United States, 33813, 4141 S Florida Ave, Florida, 33813, United States
Rating: 4.2

Hotels

4.2

/10

Poor

995 reviews

What Guests Say About Their Stay

Lori

10.0

/ 10

Young lady at the front desk was so sweet and accommodating. Great multi-tasker! I will stay at this property again!

Lakisha

10.0

/ 10

The only thing wrong with the room was that the light at the entrance at the door was out. Otherwise, it was a clean comfortable room. The fridge worked and so did the microwave. The front counter clerk was friendly, knowledgeable and quick at her job.

Peter

10.0

/ 10

I had an amazing stay they were very accommodating A lot of things were still under construction but overall great I will be staying here again the next time I come down

In the Area

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4141 S Florida Ave, Polk County, Florida, United States, 33813

Main Facilities

Elevator

Staying at Imperial Swan Hotel & Suites is a good choice when you are visiting Polk County.

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What's around Imperial Swan Hotel & Suites

4141 S Florida Ave, Polk County, Florida, United States, 33813

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Location

Staying at Imperial Swan Hotel & Suites is a good choice when you are visiting Polk County.

About Imperial Swan Hotel & Suites

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Imperial Swan Hotel & Suites.

The hotel’s fitness center is a must-try during your stay here.

With all facilities offered, Imperial Swan Hotel & Suites is the right place to stay.

All facilities in Imperial Swan Hotel & Suites

Others

Business Facilities

Meeting facilities
Conference room
Conference center
Conference rooms
Computer station

Public Facilities

Others
Elevator

Hotel Services

Wedding service
Front desk

General

Smoking area

In-room Facilities

Nearby Facilities

ATM/Banking

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Imperial Swan Hotel & Suites

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Pet deposit: USD 25.00 per stay
Pet fee: USD 25.00 per pet, per day
Service animals are exempt from fees
Early check-in fee: USD 25.0 (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: USD 10.0 per stay
Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Resort fee: USD 8.99 per accommodation, per night

The resort fee includes:

Internet access
Self parking

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open daily from 10:30 AM - 10:00 PM. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

16:00 - 22:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Elevator
Check-In / Check-Out Time	From 16:00 - 22:00 - to 11:00
Available rooms at Imperial Swan Hotel & Suites	168
Number of floors in Imperial Swan Hotel & Suites	7
Another facilities in Imperial Swan Hotel & Suites	Meeting facilities, Conference room, Conference center, Conference rooms, Computer station

Frequently asked question in Imperial Swan Hotel & Suites

What are available facilities at Imperial Swan Hotel & Suites?

There are top facilites at Imperial Swan Hotel & Suites such as Elevator. (some may require extra charges)

What is normal check-in & check-out time at Imperial Swan Hotel & Suites?

The standard check-in time at Imperial Swan Hotel & Suites is starting from 16:00 - 22:00 while the latest check-out time is at Before 11:00

What is the star rating of Imperial Swan Hotel & Suites

Imperial Swan Hotel & Suites has a 3.0-star rating.

How many floors does Imperial Swan Hotel & Suites have?

Imperial Swan Hotel & Suites has 7.

How many rooms are available at Imperial Swan Hotel & Suites

Imperial Swan Hotel & Suites has 168.

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More Reviews from Other Guests in Imperial Swan Hotel & Suites

Overall Ratings & Reviews Imperial Swan Hotel & Suites

Other sources (995)

4.2

Poor

From 995 reviews

Cleanliness

4.4

Room Comfort

5.2

Location

7.6

Service and Facilites

5.0

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Traveler Reviews Imperial Swan Hotel & Suites

Number of reviews per page

Top reviews

Verified traveler

Business

2.0

/10

Reviewed 31 week(s) ago

Hotels.com verified review

This hotel was declared un-inhabitable after a fire which occurred months ago, and yet Hotels.com still had it listed and I was still able to book a room....in a hotel that was not open to the public! We never found out the truth until 10:00 at night when we arrived and found a notice on the front doors! Why did Hotels.com still have this listed as available????? This is unacceptable!

Michelle

2.0

/10

Reviewed 36 week(s) ago

Hotels.com verified review

The hotel is out of business. Closed. No notice or refund.

Ronald F.

2.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

This hotel had been closed for a month when we arrived. But Expedia had confirmed our reservation the same morning! We had to find a new hotel. We're trying to contac you to sort this out.

Diana

Business

2.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Eww. Trash everywhere. Dirty laundry everywhere.

Govi

Leisure

2.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

This place was horribly. There was almost an altercation when I was checking in at the lobby. Elevators smell like pee. The hallways were horrible. The room that was supposedly mines had someone in there. The whole place seemed very unsafe and dirty like you can get a disease or something.

Francisco

Business and Leisure with Partner

2.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

The place was Super Dirty, trash in every hallway and the elevators, hair on the tub, trash inside the Fridge. Even Tho I payed for a king Bed suite They gave me a Doube twin Bed room. I’m in the military and was staying there with my fiancé for one night and it was so Dirty and Uncomfortable that we decided to go to the Airport and just stay there all Night. Worst thing I ever had My Fiancé go through and I promised her I would never Do it again.

amber

Leisure Family

2.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

The property on the outside was clean the lobby qas nice but when we went up to the elevator the 2nd floor was horrible. There was trash everywhere all up and down the hallways, trash bags piled up stacked 3 to 4 bags high. Yhere was a taped blue checkmark on the outside of out door. When we walked in we had 2 double beds neither one had a bedframe. No microwave. We tried to plug the phone charger in and there was food wrappers and candy from the last person who stayed there beside the end table. The remote control batteries were held un by scotch tape. We paid $150 to stay and were extremely disappointed then found out it was non refundable.

Mark

Leisure Family

2.0

/10

Reviewed 52 week(s) ago

Expedia Group verified review

Hotel is filthy , all bathrooms are locked , others the bathroom doors have metal brackets and screws to the wall so no useable restrooms except in ur room , rooms are old and outdated , will never go there again

Brianca

2.0

/10

Reviewed 52 week(s) ago

Expedia Group verified review

Not as advertised. Rooms have a smell and very noisy.

Ruth

2.0

/10

Reviewed 52 week(s) ago

Expedia Group verified review

There was no stay. They did not have a room for us. We need to be refunded.

Charles R

Business

2.0

/10

Reviewed 52 week(s) ago

Expedia Group verified review

Absolute worst service I've ever received checking in!!! They could not keep track of who was in what room and there was a hour long wait!! Never stay here!!!

Sergio

2.0

/10

Reviewed 52 week(s) ago

Expedia Group verified review

No clean bad odoor

Bronislav

Leisure Family

4.0

/10

Reviewed 53 week(s) ago

Expedia Group verified review

That was the worst experience for us staying in that hotel. Entrance hall and elevator floor was dirty (black spots all over). Bathroom made a terrible impression: Dirty stain in a toilet, black spots all over the bathtub, mirror and sink all covered with dried splashes. In the coffeemaker there was an old coffee bag left with 1/8 inch of mold. How many days it was not cleaned? But they charged us a cleaning fee $8.99. Tried to talk to the clerk at the desk - he did not speak or understand English. All he could say: Yes, yes - with a big smile. I wonder how this hotel was able to pass Health Department inspection. And it is, definitely, not worth it to pay $140 for that experience. I wish to be able to attach my pictures to this note.

Shedrick

2.0

/10

Reviewed 53 week(s) ago

Hotels.com verified review

The room smelled like smoke and old garbage. The bathroom was very dirt and the room was supposedly a King size bed and it was two twins just horrible. And with a no refund policy there was nothing i could do. Would never stay again.

Mary

Friends and Family

2.0

/10

Reviewed 55 week(s) ago

Hotels.com verified review

The room was so dirty & could not stay in the room. They would not offer a refund

Joanna

2.0

/10

Reviewed 55 week(s) ago

Expedia Group verified review

Very dirty. No staff at all to check anybody in. People who booked had been waiting 2 and 3 hours for someone to check them in. No one ever came. SCAMMING people out of money. Overflowing garbage on the floors. Restaurant attached claim they don't know anything about the hotel or staff. They have nothing to do with it. Some lady later said she didn't understand english.and couldn't help. She sure understood when I said I'm calling the police. She comes out immediately with a translating device. Which was stupid. They do have some association with the hotel. Don't be fooled by them. BELIEVE all the BAD reviews. They are true. I witnessed it with my own eyes! SCAMMING people out of money! I did call the police. Fire exit blocked. Men and women's bathroom door locked. Garbage overflowing from the garbage cans on the floors. I went looking for some form of life. Sheets in the middle of the hallway. Filthy all over. Very, very rundown! Do not book!

Raquel

Business with Partner

2.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

I never checked in to facility when we arrived they were no longer doing check ins and site never we had to be there before 10 pm

Brenda

Business

2.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

nothing, I hated it. Expedia surprised me promoting this nasty place. the front desk staff is awful

Vanessa

Leisure with Children

2.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

No one in the front to check in. Waited over 40 minutes. Could not get a key card with no time to get in. Upon entering hallway, you were greeted with a suffocating smell of cat urine. Trash cans overflowing with trash and trash and dirty diaper on floor around. Bathtub unsafe to shower in.

Karen

Leisure with Partner

2.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

Horrible sheets were dirty bathroom was disgusting

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.