Silkotel Hoi An

Let’s start with the positives the hotel is clean and in a very good location for exploring Hoi An, the door staff were very friendly and welcoming The first night we arrived at 9.30pm to what sounded like 2 dogs barking this went on until 4am when I finally must have slept When we spoke to a member of staff at breakfast she told us the noise is actually bull frogs and the hotel are aware of them she must have reported our poor nights sleep to reception as we received a call from them offering to move us but it would be a smaller room which was no good for us as 3!adults Next night same problem but this time it sounded like they was only one frog again this went on all night then we were woke at 7am to the noise of kids shouting and screaming in the pool the night before we did see a member of staff retrieving a dead frog from the pool, needless to say I won’t be staying at the Silkotel if I ever return to Hoi An

This location in Hoi An is absolutely wonderful within walking distance to the UNESCO heritage listed Old Town and everything that Hoi An is famous for. The facilities are excellent breakfast and the staff are first class the one seem to look at though would be the cleaning of the furniture in the rooms or the replacement of the furniture that is quite stained and old. It is always a pleasure to come back here as I have stayed several times. Allow a good amount of time for breakfast as the choice is outstanding.

a wonderful stay at Silkotel! From the moment we arrived, the staff made us feel so welcome especially Alice, Tina, and Lyn, who were incredibly friendly, helpful, and always had a smile on their faces. The hotel is great with two big pools that were perfect for relaxing. They had a good happy hr to have drinks by the pool before heading out for the night. The breakfast buffet was great many options to choose from each morning.The omelette was one of the best weve had the bed was comfortable, spacious room and air conditioning was amazing! Highly recommend Silkotel, we would absolutely come back!

The rooms were spacious with very comfortable beds. Loved the huge shower. The breakfast offered many selections. The staff were very friendly and helpful. Excellent location.

Location is superb to old town and all Hoi An is famous for. Breakfast is the best you will find, staff amazing, some furniture and fittings need to be replaced , cleaned or repaired

Excellent location and walking distance to old town. Nice tidy hotel.

Good location. Gym is not in good condition. Pool is not great for kids

This hotel really was fabulous. The room was spacious and clean. There are 2 pool, one which has shelter so is ideal if its raining or you want to shelter from the sun. The other one is outside with sunbeds. There is a pool table and gym and a great restaurant. Its locatiob is perfect, just a short walk into the old town but away from the hussle and bussel should you want to be. Bikes are free to use and are a great way ti explore Hoi An or take a ride to An Bang beach which is beautiful. We have been to Hoi An 6 times, this being the first time we have stayed in this hotel. We will definitely be coming back.

The staff and location were amazing. I think from the recent floods in Nov. Lots of area hotels and businesses are still dealing with the aftermath. The gym was a little moldy so I used a local drop in gym, to resolve any concerns.

Great hotel just steps away from the old quarter of Hoi An! We were welcomed in a friendly and professional way. Our room was spacious, clean, comfortable and it had a great view of the swimming pool and adjacent rooms. The staff was efficient and helpful. The bed was so big and comfortable and we were able to get plenty of deep sleep. The breakfast buffet was modest and limited, but sufficient for a good nutrition. They had bicycles to use which was a nice way for exploring the town.

Friendly and helpful staff. Hotel location great. Close to river, bridges and night market but quiet with good facilities. The breakfast was very good.

Loved this hotel! It was clean, modern, extremely close to the old quarter (3 mins walk), staff were nice and breakfast was great. The only thing was that they told me that I could get a bike for free to explore but then when I went there to get one around 11am, there were

Cleanroom, friendly and helpful staff. The spa/massage room need renovation and better ac, it was a bit humid.

Overall, our stay here was ok. The location is great and only a short walk to the old town. I booked a balcony room but didn’t really get that - it was more of a door that opened up but not really outside. I could have asked to change rooms but felt it wasn’t worth it. The room was spacious but bedding could definitely be improved. The cleaning of our room only happened once during our 4 night stay. We would go out each morning and return about 2pm to the room which hadn’t been serviced. They seemed to come later in the day which wasn’t great for us. Breakfast was average. On our first day we arrived at about 8am (breakfast ends at 9:30am) and many items were empty and didn’t look like they were being restocked. Other hotels in Vietnam had a lot more variety including fresh squeezed juices (not bottled). Also very busy at times with lots of tour groups. The service of the hotel was good. We had an issue with a very loud frog who kept us awake with its croaking. They got onto it, sorted it out and then the next day asked us if we wanted to change rooms. We only had one more night left so didn’t bother. Alice on reception was excellent - very friendly and helpful.

We loved our stay here. The staff were excellent, the inclusive breakfast was delicious and the location was perfect all within walking distance to the main sights. We extended our stay here as we enjoyed ourselves so much. Would definitely recommend 😄

From the moment of check-in at Reception to the efforts of housekeeping and the F&B team, everyone was incredibly welcoming, accommodating, and friendly. The location is fantastic.

Excellent location to old town. Good room and breakfast. Gym is very very basic and needs maintenance. Good internet. Staff were very helpful and friendly.

Wonderful staff. Especially Violet, Alice, Candy and barman Mr Rum. Large comfortable beds and two fantastic pools.

We had a great stay at this hotel. The location was amazing with walking distance to the markets and the ancient city. All staff were super friendly and gave us great tips to what to do and visit. Would highly recommend.

Amazing staff. Awesome location.