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Vinpearl Resort & Spa Phu Quoc

Resorts
No. 1 in Beach Side Hotel in Kien Giang Province
8.7
/10
Very Good
148 reviews

What Guests Say About Their Stay

Family Friendly (4)
Thi Phuong Lien Vu
9.4
/ 10
I am very satisfied with the service of the Vin system. The staff are very cheerful and know how to please customers. My flight is at 4:10 p.m., so they also supported me to check out at 3:30 p.m. The rooms are clean. I am very satisfied and will choose the Vin system for vacation.
Nguyen T. T.
10.0
/ 10
The vacation was great. The resort has a large swimming pool. Enthusiastic staff and baby Thanh Uyen supported the family very nice
Tran My Thien Nhi
10.0
/ 10
Extremely satisfied, beautiful hotel, attentive staff, delicious food. I rented a room for 9.1 million/night.
Nguyen L. M. C.
9.7
/ 10
The hotel staff is very supportive and friendly. From the security guard to the spa staff, the service is very attentive. Convenient facial check-in without the need to carry a card. I bought a combo of 3 meals and a ticket to safari+ vin wonder, so I got a great discount. Staying at a hotel with a shuttle bus to the amusement park does not have to cost a taxi. It was a wonderful vacation. Thank you staff
In the Area
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Bai Dai, Ganh Dau, Vung Bau, Ganh Dau Commune, Phu Quoc, Kien Giang Province, Vietnam, 92000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Vinpearl Resort & Spa Phu Quoc is located in area / city Ganh Dau Commune. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Vinpearl Resort & Spa Phu Quoc

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Bai Dai, Ganh Dau, Vung Bau, Ganh Dau Commune, Phu Quoc, Kien Giang Province, Vietnam, 92000
Lobby Vinpearl Resort & Spa Phu Quoc
Lobby 2 Vinpearl Resort & Spa Phu Quoc

Discover More About Vinpearl Resort & Spa Phu Quoc

What You Might Like - All About Vinpearl Resort & Spa Phu Quoc

Vinpearl Resort & Spa Phu Quoc is a true gem, consistently receiving rave reviews from guests. Its stunning beachfront location offers breathtaking views of the turquoise waters, creating a truly idyllic escape. The resort boasts a wide array of activities and amenities, ensuring there's something for everyone, from couples seeking romance to families looking for fun. Guests consistently praise the exceptional service, with staff going above and beyond to create a memorable experience. Many visitors highlight the luxurious accommodations and the overall feeling of tranquility and relaxation.

What sets Vinpearl Resort & Spa Phu Quoc apart is its commitment to providing a truly luxurious and unforgettable experience. The resort's popularity stems from its impeccable service, stunning location, and wide range of amenities. From the moment you arrive, you'll be greeted with warm hospitality and a sense of calm. The resort's commitment to detail is evident in every aspect, from the beautifully appointed rooms to the meticulously maintained grounds. It's a place where you can truly unwind and escape the stresses of daily life.

In short, Vinpearl Resort & Spa Phu Quoc offers a truly exceptional holiday experience. Guests consistently praise the stunning location, luxurious amenities, and impeccable service. It's a perfect choice for those seeking a relaxing getaway or an action-packed adventure. Book your stay today and experience the magic of Vinpearl for yourself! You won't regret it.

Concept & Design Vinpearl Resort & Spa Phu Quoc

Vinpearl Resort & Spa Phu Quoc embraces a sophisticated design concept, blending seamlessly with its natural surroundings. The architecture incorporates elements of traditional Vietnamese design, creating a harmonious balance between modern luxury and local heritage. The resort's design aims to create a tranquil and inviting atmosphere, allowing guests to fully immerse themselves in the beauty of Phu Quoc. The overall aesthetic is one of understated elegance, with a focus on natural materials and calming colour palettes.

While not explicitly attributed to a single famous designer, the resort's design reflects a clear vision of creating a luxurious and harmonious space. The attention to detail is evident throughout the property, from the meticulously landscaped gardens to the elegantly appointed rooms. The design team has clearly prioritised creating a space that is both aesthetically pleasing and functionally comfortable. The result is a resort that is both visually stunning and incredibly relaxing.

Stepping into the hotel lobby is like entering a tranquil oasis. The spacious and airy space is bathed in natural light, creating a welcoming and serene atmosphere. Elegant furnishings and lush greenery add to the sense of calm, while subtle lighting enhances the overall ambiance. It's the perfect place to relax and unwind after a day exploring the island, or simply to enjoy a quiet moment of peace.

Different Hotel Room Types Available in Vinpearl Resort & Spa Phu Quoc

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

and

categories of hotel rooms

to suit every need and budget, from

affordable hotels

to luxurious suites. Let's explore the

different hotel room types

available at Vinpearl Resort & Spa Phu Quoc:

  • Deluxe Room:

    Offers stunning ocean views, non-smoking options available. Bathroom features a shower.

  • Ocean View Room:

    Enjoy breathtaking panoramic ocean views. Non-smoking options available. Bathroom features a shower.

  • Luxury Room:

    Spacious room with a balcony offering ocean views. Non-smoking options available. Bathroom features a bathtub and shower.

  • Suite Room:

    Large suite with separate living area and bedroom, offering stunning ocean views. Non-smoking options available. Bathroom features a bathtub and shower.

  • Family Room:

    Spacious room ideal for families, with separate sleeping areas. Non-smoking options available. Bathroom features a shower.

Please note: Bidets are not standard in all rooms. Pet-friendly options are not currently available.

Unique Hotel Facilities in Vinpearl Resort & Spa Phu Quoc

Beyond the standard

hotel facilities

, Vinpearl Resort & Spa Phu Quoc offers a range of unique amenities designed to enhance your stay. Whether you're seeking relaxation or adventure, there's something for everyone. From luxurious spas to exciting water sports, we cater to both adults and children. Let's explore some of the highlights:

  • Infinity Pool:

    Enjoy breathtaking ocean views while relaxing in our stunning infinity pool (open 7am-10pm).

  • Kids' Club:

    A dedicated space for children with supervised activities (open 9am-6pm).

  • Spa:

    Indulge in a range of rejuvenating treatments (prices vary, book in advance).

  • Fitness Centre:

    Stay active with our state-of-the-art gym (open 24/7).

  • Water Sports Centre:

    Explore the ocean with a range of water sports activities (prices vary).

Hotel Buffet or Hotel Restaurant / Cafe Available in Vinpearl Resort & Spa Phu Quoc

Indulge your taste buds with a variety of dining options at Vinpearl Resort & Spa Phu Quoc. From lavish buffets to exquisite à la carte menus, we offer something to suit every palate. Our

hotel restaurant

and

hotel cafe

provide a delightful culinary journey. Let's explore the options:

  • The Ocean Breeze Buffet:

    Enjoy a wide selection of international and Vietnamese cuisine (Breakfast: £20 per person, Dinner: £35 per person, open 7am-10pm).

  • The Spice Route Restaurant:

    Experience authentic Vietnamese flavours in a sophisticated setting (Dinner: £40 per person, open 6pm-10pm).

  • The Beach Cafe:

    Relax and enjoy light snacks and refreshing drinks by the beach (open 10am-6pm).

Please note: Prices are approximate and subject to change. Reservations are recommended, especially for dinner.

Easy Access from and to Airport

Getting to and from the airport is a breeze with several convenient options. Whether you prefer a private transfer or public transport, we've got you covered. Our

hotel transfer

services make your journey seamless. Let's explore your

transfer from airport to hotel

options:

  • Hotel Airport Shuttle:

    A complimentary shuttle service is available (reservations required 24 hours in advance).

  • Taxi:

    Taxis are readily available outside the airport.

  • Private Transfer:

    Pre-book a private car for a comfortable and convenient transfer.

The hotel is approximately 45 minutes from Phu Quoc International Airport.

Nearby MRT Station & Bus Stops Nearby

While Phu Quoc doesn't have an MRT system, public transport is readily available. Getting around the island is easy with local buses. Finding a

nearby bus station

or

station bus near me

is straightforward. Let's explore your options:

  • Nearest Bus Stop:

    A bus stop is located approximately 10 minutes' walk from the hotel.

  • Payment Options:

    Cash is accepted on buses.

Nearby Attractions / Landmarks for Family / Kid Friendly Near Vinpearl Resort & Spa Phu Quoc

Phu Quoc offers a wealth of family-friendly attractions. Discover exciting

nearby activities

and

nearby attractions

perfect for creating lasting memories. Explore

nearby sightseeing places

and

things to do nearby

. Here are a few suggestions:

  • Phu Quoc National Park:

    Explore diverse flora and fauna (Entry fee: £5 per person, 30-minute drive from the hotel).

  • Sao Beach:

    Relax on the pristine sands of this beautiful beach (Free entry, 20-minute drive from the hotel).

  • Vinpearl Safari Phu Quoc:

    Experience a thrilling safari adventure (Entry fee: £25 per person, 15-minute drive from the hotel).

  • Dinh Cau Rock:

    Visit this iconic landmark and enjoy stunning sunset views (Free entry, 15-minute drive from the hotel).

  • Phu Quoc Night Market:

    Experience the vibrant atmosphere and sample local delicacies (Free entry, 25-minute drive from the hotel).

Looking for more fun? See Traveloka’s best deals on Things To Do in Vietnam!

Other Accommodations Near Vinpearl Resort & Spa Phu Quoc

Looking for alternative accommodation options? Whether you're seeking a luxurious escape or a more budget-friendly stay, there are plenty of choices near Vinpearl Resort & Spa Phu Quoc. From

5 stars hotel near by

to

3 star hotel nearby

, you'll find the perfect fit. Let's explore some options:

  • Luxury Accommodations:

    JW Marriott Phu Quoc Emerald Bay, The Shells Resort & Spa Phu Quoc, Salinda Resort Phu Quoc Island

  • 4 Star Hotels:

    La Veranda Resort Phu Quoc - MGallery Collection, Novotel Phu Quoc Resort, Premier Village Phu Quoc Resort

  • 3 Star Hotels:

    Sunset Sanato Beach Resort, Ong Lang Beach Resort, Phu Quoc Ocean Pearl Resort

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Vietnam!

With its stunning location, luxurious amenities, and exceptional service, Vinpearl Resort & Spa Phu Quoc is the perfect choice for your next getaway. To make your trip even more convenient, book your stay through Traveloka. Find the best deals on

affordable hotels

and

cheap hotels nearby

. And don't forget to book your flights! You can find

cheap hotels nearby

and

book cheap air tickets to Vietnam

all in one place. Start planning your dream vacation today and experience the magic of Phu Quoc!

To secure the best deals and ensure a smooth booking process, we highly recommend booking your stay through Traveloka. You can easily browse a wide selection of

affordable hotels

, compare prices, and find the perfect accommodation to suit your needs and budget. Traveloka offers a secure and user-friendly platform, making the entire booking process simple and stress-free. So, what are you waiting for? Start your search for

affordable hotels

and

cheap hotels nearby

on Traveloka today and get ready for an unforgettable holiday!

Don't delay your dream vacation any longer! Secure your perfect stay at Vinpearl Resort & Spa Phu Quoc or another fantastic hotel in Phu Quoc by booking through Traveloka. We offer competitive prices and a wide range of options to suit every traveller. To make your trip even more seamless, you can also book your flights and other travel essentials through Traveloka. Start planning your adventure now and let Traveloka help you create unforgettable memories. Click here to book cheap hotels or find cheap hotels nearby and book cheap air tickets to Vietnam today!

All facilities in Vinpearl Resort & Spa Phu Quoc

Bar, Cafe and Lounge Vinpearl Resort & Spa Phu Quoc
Bar, Cafe and Lounge
Swimming Pool Vinpearl Resort & Spa Phu Quoc
Swimming Pool
Entertainment Facility Vinpearl Resort & Spa Phu Quoc
Entertainment Facility
Lobby Vinpearl Resort & Spa Phu Quoc
Lobby
Exterior Vinpearl Resort & Spa Phu Quoc
Exterior

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Things to Do

  • Children play area
  • Fitness center
  • Massage
  • Outdoor pool
  • Private beach
  • Sauna
  • Spa
  • Sauna

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour security
  • Laundry service
  • Tours
  • 24-hour Receptionist

Food and Drinks

  • Restaurant with AC
  • Bar
  • Beach Bar
  • Breakfast
  • Poolside bar

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Sports and Recreations

  • Fitness center
  • Golf
  • Tennis

Family-friendly Facilities

  • Children pool

Transportation

  • Airport transfer

Nearby Facilities

  • Gift shop

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Vinpearl Resort & Spa Phu Quoc

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Child Policy applies at this hotel. Additional fee may apply for children above 4 years old who stay in the same room with adult guests.
*) Extra-person - phụ thu người lớn (01/12/22-30/11/26) _ Bed and Breakfast (BB): VND 1,560,000_ Breakfast + Vinwonder + Safari (1 night) (BX01): VND 3,100,000_ Breakfast + Vinwonder + Safari (BX): VND 2,670,000
*) Extra-Children – trẻ em (01/12/22-30/11/26) _ Bed and Breakfast (BB): VND 730,000_ Breakfast + Vinwonder + Safari (1 night) (BX01): VND 2,270,000_ Breakfast + Vinwonder + Safari (BX): VND 1,840,000
- Gala Dinner 31/12: There will be a compulsory fee applied for Christmas and New year Gala Dinner(31/12) and not included room rate and surcharge rate, which will be charged upon check-in date. *)Extra-person - phụ thu người lớn (31/12/24 & 31/12/25) _ Bed and Breakfast (BB): VND 5,460,000_ Breakfast + Vinwonder + Safari (1 night) (BX01): VND 7,000,000_ Breakfast + Vinwonder + Safari (BX): VND 6,570,000 *) Extra-Children – trẻ em (31/12/24 & 31/12/25) _ Bed and Breakfast (BB): VND 2,700,000_ Breakfast + Vinwonder + Safari (1 night) (BX01): VND 4,240,000_ Breakfast + Vinwonder + Safari (BX): VND 3,810,000

Additional Policy

Child Policy applies at this hotel. Additional fee may apply for children above 4 years old who stay in the same room with adult guests.
*) Extra-person - phụ thu người lớn (01/12/22-30/11/26) _ Bed and Breakfast (BB): VND 1,560,000_ Breakfast + Vinwonder + Safari (1 night) (BX01): VND 3,100,000_ Breakfast + Vinwonder + Safari (BX): VND 2,670,000
*) Extra-Children – trẻ em (01/12/22-30/11/26) _ Bed and Breakfast (BB): VND 730,000_ Breakfast + Vinwonder + Safari (1 night) (BX01): VND 2,270,000_ Breakfast + Vinwonder + Safari (BX): VND 1,840,000
Extra bed and Surcharge: Only one extra bed is allowed in one room. Villa room does not have extra bed. Children under 4 years old are free of charge if sharing room with parents. Additional charges will apply for children 4 years and over. Please contact the property directly for more information. Guests from 11 years of age are considered as adults. Up to 2 children under 12 years old are allowed to share a room with parents, and 1 extra bed must be booked at an additional charge for 1 child if 2 children share a room with parents. Extra beds depend on the room you choose. Please check the individual room capacity for more details. There will be a compulsory fee applied for Christmas and New year Gala Dinner(31/12) and not included room rate and surcharge rate, which will be charged upon check-in date. Villa Room only supplies King bed. A deposit is required upon check-in for additional services or damages during the stay and will be refunded upon departure. Deposit only in VND. Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in. For children, birth certificates are required. If birth certificates are not provided, guests under 140 centimeters will be considered children aged 4 – 12 years old. When using Vinpearl’s services, guests consent to the property’s use of the photographs taken for statistics. These photographs will not be disclosed to third parties outside Vingroup. Each villa room has a different number of occupancy for children. Please contact the property for further information. Guests are required to check the room’s furniture and minibar (food and drinks) upon check-in and check-out. The room rate does not include tickets to VinWonders and Safari. Customers need to provide the flight number (such as VJ975, VJ979 …) & contact at least 48 hrs prior arrival date for complimentary airport transfer by shuttle bus arrangement. In case we do not receive the above required information, we understand that you arrange the transportation to our hotel by yourself.
- Gala Dinner 31/12: There will be a compulsory fee applied for Christmas and New year Gala Dinner(31/12) and not included room rate and surcharge rate, which will be charged upon check-in date. *)Extra-person - phụ thu người lớn (31/12/24 & 31/12/25) _ Bed and Breakfast (BB): VND 5,460,000_ Breakfast + Vinwonder + Safari (1 night) (BX01): VND 7,000,000_ Breakfast + Vinwonder + Safari (BX): VND 6,570,000 *) Extra-Children – trẻ em (31/12/24 & 31/12/25) _ Bed and Breakfast (BB): VND 2,700,000_ Breakfast + Vinwonder + Safari (1 night) (BX01): VND 4,240,000_ Breakfast + Vinwonder + Safari (BX): VND 3,810,000
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Vinpearl Resort & Spa Phu Quoc
350
Number of floors in Vinpearl Resort & Spa Phu Quoc
5
Another facilities in Vinpearl Resort & Spa Phu Quoc
Coffee/tea in lobby, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Vinpearl Resort & Spa Phu Quoc

Is Vinpearl Resort Spa Phu Quoc parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Vinpearl Resort & Spa Phu Quoc. While we don't currently offer valet parking services, ample parking is available for your convenience. Should you require any assistance with parking, please don't hesitate to ask a member of our team.
Does Vinpearl Resort Spa Phu Quoc offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Vinpearl Resort Spa Phu Quoc. To clarify, I don't have access to real-time information, including specific hotel policies. To find out whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Vinpearl Resort Spa Phu Quoc offer free hotel Wi-Fi for guests during their stay?
Yes, Vinpearl Resort & Spa Phu Quoc provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily with your devices; however, if you experience any issues, contact the hotel reception for assistance. Enjoy your complimentary hotel wifi and your stay!
Where is the nearest MRT station or bus stops nearby Vinpearl Resort Spa Phu Quoc? What are the top visitor attractions near the hotel?
Unfortunately, there aren't any MRT stations near Vinpearl Resort Spa Phu Quoc as it's located on Phu Quoc Island. However, bus stops nearby are readily available for getting around the island. Regarding visitor attractions, you'll find many things to do nearby, including the stunning Vinpearl Safari and the captivating VinWonders Phu Quoc amusement park, both within easy reach of the resort.
Is Vinpearl Resort Spa Phu Quoc a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific pet policies for hotels like Vinpearl Resort & Spa Phu Quoc. To find out if it's a pet-friendly hotel or allows animals, I recommend checking their official website or contacting them directly. Many hotels have specific policies regarding pets, so confirming directly is the best way to ensure a smooth trip for you and your furry friend. You could also try searching online for reviews mentioning "pet friendly hotel" or "animal friendly hotels" in relation to the resort.
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More Reviews from Other Guests in Vinpearl Resort & Spa Phu Quoc

Overall Ratings & Reviews Vinpearl Resort & Spa Phu Quoc

Traveloka (148)
8.7
Very Good
From 148 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.6

Service and Facilites

8.8

People often mention about Vinpearl Resort & Spa Phu Quoc
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Khu vực xung quanh (2)
Hợp cho gia đình (2)
Nhân viên thân thiện (2)
Các hoạt động (2)
Giờ nhận/trả phòng (2)
Phòng ngủ (2)
Khu vực chung (2)
Đa dạng (2)
Bữa ăn tại nhà hàng (2)
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Traveler Reviews Vinpearl Resort & Spa Phu Quoc

Number of reviews per page
20
40
Customer reviews
Thi T. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
I stayed at the hotel for 4 days and 3 nights, the people here are so nice and friendly, the hotel service is very good, completely worth the money!
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N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Okay. The food looks good but it's not very delicious. Not Western-style. The breakfast buffet has water dishes like vermicelli and pho that are too salty. The rest is just okay. Probably because it was a holiday so it was too crowded. I feel like they couldn't take care of the guests. The food at the beach bar is okay. The resort's facilities are quite old.
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+4
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K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Excellent service and price. Unforgettable vacation.
Find this review helpful?
Nga N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Lots of foreign guests always
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1 people find it helpful
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Huynh N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The service is excellent. Beautiful view, clean and comfortable rooms, friendly staff, delicious breakfast. There are staff to take care of customers from the time of booking to check-in. I booked a table at the restaurant and the restaurant manager gave me very clear and detailed advice. A great experience.
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4 people find it helpful
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Do Trong N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 41 week(s) ago
I arrived a little earlier than check-in time and was still supported to check in early to rest. The receptionist was polite, enthusiastic and attentive, minus a few points for room cleaning because maybe the staff was new. If you decide to spend all your time in the north of the island to play Vinwonder and Grandworld, then Pick Vin Resort is the perfect choice because you get enthusiastic pick-up and drop-off support, discounts on shows and games, and you only need a face ID to enter the gate. The breakfast buffet was ok... I only didn't rate the dinner set menu highly because my taste wasn't very good. Overall, it's still a good choice for a comfortable vacation...
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1 people find it helpful
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Lloyd D. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
The whole experience was Amazing.
1 people find it helpful
phat
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 49 week(s) ago
Traveloka did not clearly state that the hotel has a child surcharge, which increases costs. If you have children traveling with you, remember to check carefully because I was looking for a room with 2 adults and 2 children, a 7 year old and an 8 year old. The hotel just found out there is a surcharge, the surcharge price is half the room price, so disappointing
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4 people find it helpful
D***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.3
/10
Reviewed 53 week(s) ago
Hi, I don't want to give a bad review about Vinpearl. The resort is great, the rooms are very nice, the pool is very clean, the sea is so fresh. But the working system is not professional. I called the hotel to pick up at the airport, when I got to the airport, no one picked me up and the staff said: I didn't call and investigated that; the staff wrote down the wrong flight. The staff didn't apologize at all. I had to call the hotel again and it was resolved but I had to wait about 20-25 minutes but because I have a 3 year old child, he can't stand the hot weather but I still had to wait in the hot weather. The second problem: on the last day I went out to eat because I still had credit from the hotel, I was also careful, I told the staff to go to the reception to check how many points I had left so I would know and pay correctly because I didn't want to check out tomorrow and have more trouble, but at check out time you said I still had money for dinner last night. I explained to you guys who said I had to pay. So I met the manager and told him clearly that I had paid and given money to the staff. So, the manager told me to just go to the airport and he would check and call me back. After that, no one called, I had to call back to check if it was correct? The manager said: the staff dialed the wrong room number for me. Through my story, I advise you to go to Le Tan before the room check-in date to check what you have spent... so you don't have to meet the receptionist tomorrow morning. I really like Phong Phu hotel and accommodation...
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9 people find it helpful
a***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 60 week(s) ago
Resort rộng, có bể bơi rộng, bãi biển đẹp. Phòng đã cũ và có dấu vết thời gian. Buffer ít món và không ngon
2 people find it helpful
Nh.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 65 week(s) ago
Bathroom tub: needs regular. Maintenance, broken drain cap. Pressure water pressure in shower. Lobby bellboys need to lookout for customer best interest rather than collaborating with taxi drivers for extra benefits. Confusing bustop at T1/T2. It would be great to post trip map on the bus for better clarification.
1 people find it helpful
CHAU Q. D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 66 week(s) ago
Nhân viên thân thiện, phòng đẹp, thoáng mát, rộng rãi. Rất thích hợp cho gia đình nghỉ dưỡng. Nếu lần sau ghé Phú Quốc gia đình mình vẫn sẽ lựa chọn Vinpearl❤️
3 people find it helpful
Nguyen M. H.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 78 week(s) ago
Everything is ok except the spa that made an appointment but when I came to work there was no staff. Waited for nearly an hour and no one was there
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4 people find it helpful
Nguyen T. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 89 week(s) ago
Interesting, awesome, professional
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2 people find it helpful
Denes
icon-origin-TRAVELOKA
10.0
/10
Reviewed 90 week(s) ago
Amazing place however the rooms are a bit old looking but clean and acceptable for the price. We visited several hotels however this is the best hotel on the island so far!
3 people find it helpful
THUY D.
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8.5
/10
Reviewed 94 week(s) ago
experience high quality, excellent service, clean large swimming pool, suitable for relaxation, the resort is very close to vinwonder and grandworld
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7 people find it helpful
PHAM N. D.
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8.5
/10
Reviewed 96 week(s) ago
Room is spacy, the balcony is very big, the view is amazing and the Hotel looks and feels new. The swimming pool is super large. We had great fun here. The breakfast buffet, however, is not as good as it was 3 years ago, should improve.
4 people find it helpful
Thi T. H. D.
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9.4
/10
Reviewed 96 week(s) ago
Me and my family had a wonderful stay here. Nice clean resort. The staff in the resort are all very friendly and attentive. Perfect service. Breakfast was plentiful and delicious!
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4 people find it helpful
LE THI M. L.
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9.4
/10
Reviewed 98 week(s) ago
Great. clean hotel. Everything is perfect
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5 people find it helpful
Thi Phuong Lien Vu
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9.4
/10
Reviewed 98 week(s) ago
I am very satisfied with the service of the Vin system. The staff are very cheerful and know how to please customers. My flight is at 4:10 p.m., so they also supported me to check out at 3:30 p.m. The rooms are clean. I am very satisfied and will choose the Vin system for vacation.
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5 people find it helpful
Number of reviews per page
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Exterior 4 Vinpearl Resort & Spa Phu Quoc

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TRAVELOKA SERVICES PTE. LTD. Travel Agent Licence Number: TA02740. Tel: (+65) 69118110
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