Mercure Swansea Hotel

Outdated rusty bathroom. Unable to use shower or bath comfortably due to problems with hot water. Uncomfortable hard mattress. Old damp windows. Drinks at bar were very overpriced. Only one bright side - Very nice breakfast with plenty of choice

Nice hotel

Friendly staff

Staff service was fantastic, the rooms were good, however I was in a handicap room which wasn't a problem but due to the way the hotel is structured, again a good thing, the handicap room is closest to the reception area so at night and morning there was a relative constant footfall of guests passing the room, not being noisy but not being quiet either. potentially could do with additional soundproofing for this room.

Two night stay overall good. Much improved device and food compared to our stay two years ago. If the menu for food is important to you then be aware that the menu on the web covers samples from across all the mercure hotels . Some items are not available in Swansea The same is true of the bar stock. No alcohol free beers available. So much for encouraging no drink and driving prior to Christmas

The bathroom sink tap is stiff and squeaky. The fan sounds like it hasn't got long to live. There are stains on the bedroom carpet. I had to request a blanket as the duvet was much too hot in the night. A blanket should be provided in rooms so that guests have the option to use whichever they prefer. As it was, I endured the first night poor quality sleep and was provided with a blanket for the second night. On the positive side the beds are comfortable and Niall, the chap at the front desk was helpful and pleasant. That said, I wouldn't recommend this hotel to anyone I know who was planning to visit Swansea. The remote location from the town centre is also a factor why I wouldn't endorse this hotel. For what I was charged - £214 for two nights - I was expecting more.

My room was very tired (and limescale on tap and kettle). Also very thin walls with creaky floor outside my room. People kept walking across at odd hours eg 4am. I kept waking up. Further, housekeeping woke me up despite me checking out an hour later. However, Corrin was served me for my beverage was absolutely brilliant; and very friendly.

Main bar area is decorated really nice. That is where the positives end. Bedrooms are dated and dirty. In desperate need of an update.

Perfect in every respect. Will definitely come back

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Nice hotel in a convenient location. Room nice and clean and comfortable.

Above average hotel, stayed a few times for work. Always friendly staff and clean room.

Family friendly and were welcoming of our pet dog

Everything was perfect

Very poor. The lobby has clearly had an upgrade but is misleading. The room was very tired. Cool shower, very weak no pressure. Couldn’t change the temperature in the room as no thermostat. Breakfast , eggs were like solid plastic and inedible all had clearly not been refreshed for a while and breakfast was packed up half an hour early whilst eating (although was asked if I had had enough to be fair) and breakfast lights turned off which was a poor experience.

staff were helpful polite rooms clean and had everything you needed only thin wrong in our room the phone didn't work.The food menu was good as was the food.Breakfast had everything you could have wanted.Would use again and recommend. Only thing missing at hotel no charginging points for electric cars not a big thing for me but for other people could be.

it was kinda run down hotel... has seen better days!

Great customer service, quick and easy check-in. Good location and quiet too. Clean and well appointed rooms.

Staff were exceptionally helpful and friendly. Cooked breakfast was really good, coffee was good. Room was clean and comfy, an adequate size.

Nice place to stay short drive to supermarkets and near where we wanted to be