Waterloo Hotel Lodge

Staff are lovely and so friendly. Breakfast was great. Only thing for me in terms of improvements is the rooms could do with an update, bathroom was lovely and looked recently refurbished but the bedroom was a little dated, maybe an upgraded bed and TV (and I appreciate we're in the most beautiful place in Wales so who needs a TV but after a long day of hiking I know I love to kick back and chill out, especially when it's February and too cold to sit out) and nowadays most hotel rooms have smart TVs) otherwise a lovely experience and the staff do like to make sure you have a lovely experience

Love Waterloo Hotel and Lodge. Welcoming. Friendly staff. Inviting rooms

Hotel, restaurant, bar and rooms we absolutely spotless. Staff were really friendly and helpful. Mobility scooter friendly access was great.

Walking distance of village & pool & very comfortable hotel .

Lovely stay, very convenient location- little stores and places to walk nearby but also close enough to travel to Snowdon etc. Staff were friendly and helpful when we needed them and it was a nice, clean and relaxed place to stay for what we needed. It was also nice to be able to use the pool as we arrived early and our room wasn’t quite ready. Didn’t eat there in the evening but the breakfast offering was plenty to load us up before trekking up Snowdon early.

Excellent value for money, lovely clean bedroom and delicious food.

Super smashing great. Food was top.

Property was clean, comfortable and spacious Bonus after a long drive from the Midlands area was relaxation in the swimming pool, jacuzzi and steam room

Excellent. value for money! Comfortable and very clean rooms, excellent food for evening meal and breakfast, Really good swimming pool lovely and clean. We will definitely stay here again.

Excellent location to visit the best sites in Snowdonia , staff really polite and friendly would definitely stay there again .

Railway line at the back of the room. Water pipes kept me awake. Friendly service good good very good vale

All round enjoyable experience will definitely be back

The initial staff were excellent those on duty on our last day in the restaurant quite blunt and unhelpful

Expedia could not have got it anymore wrong if they tried.I will not be going with you again.As I have been in touch with the Hotel directly.

I’ve used the Waterloo Hotel a few times over the years. I’ve never had a bad experience or found anything to complain about. It’s warm, comfortable and the staff are friendly. It’s also perfectly located to explore Eryri/Snowdonia.

Really value for money. Staff all super friendly and helpful. Restaurant food quality superb! Would definitely recommend.

The room we stayed in was a superior double, which from the outside doesn’t look great, but inside was very nice, big and comfortable, with a nice outside space. Bed was very comfortable and shower was great. Service from the staff was excellent apart from the food, which was dreadful. We booked an evening meal, and the menu was disappointing, limited and expensive. We ordered pasta and pizza plus starters. They had no pasta so offered rice. The pizza was very undercooked, so couldn’t eat it. There wasn’t anyone but us in the restaurant and it felt everything was rushed. We weren’t looking forward to breakfast after the previous meal, but as we had paid, we decided to give it a go but again, it was dreadful. The produce was really poor and the food was like rubber. Overall, staff were lovely and the place is really nice, including the spa, which was fab, but the food really let it down for us, sadly.

Excellent stay, highly recommended

Good, friendly service, nice quiet lodges and fantastic food. Will definitely come again. Thanks

Very comfortable lodge, in a quiet area. Staff were polite, respectful and extremely helpful from the start to end. Only a few minutes walk into the main street of Betws-y-Coed where the shops and places to eat are. We also made use of the swimming pool and jacuzzi available, which were clean. Breakfast could do with a bigger variety of food but still alright. Dinner at the hotel restaurant is very expensive though!