Updates on Haze in Kalimantan and Sumatra, Indonesia

Latest update: Monday, 30 September 2019 • 15:00 GMT +8

Update Alert

It is recommended to use an N95 mask or above to protect yourself against smoke haze.
Your flight schedule may change at any time without prior notice depending on conditions at the impacted airports.
Passengers are advised to regularly check their flight status in Traveloka application or to the airline regularly.
If Traveloka receives any cancellation information from the airline, Traveloka will send said information to the impacted passengers via push notification, SMS, and email.
The list of cancelled flights are available below in the Airline Status and Policy segment.

In light of the recent smoke haze arising from forest fires in Kalimantan and Sumatra, flights operating to/from the following airports may be retimed, rerouted, or cancelled:

Airports in Sumatra

Sultan Syarif Kasim II International Airport in Pekanbaru, Riau
Pinang Kampai Airport in Dumai, Riau
Hang Nadim International Airport in Batam, Riau Islands
Raja Haji Fisabilillah Airport in Tanjung Pinang, Riau Islands
Sultan Thaha Airport in Jambi, Jambi
Muara Bungo Airport in Muara Bungo, Jambi

Airports in Kalimantan

Supadio International Airport in Pontianak, West Kalimantan
Rahadi Oesman Airport in Ketapang, West Kalimantan
Sintang Airport in Sintang, West Kalimantan
Pangsuma Airport in Putussibau, West Kalimantan
Tjilik Riwut Airport in Palangkaraya, Central Kalimantan
Iskandar Airport in Pangkalanbun, Central Kalimantan
H. Asan Airport in Sampit, Central Kalimantan
Syamsudin Noor International Airport in Banjarmasin, South Kalimantan
Sultan Aji Muhammad Sulaiman - Sepinggan International Airport in Balikpapan, East Kalimantan
AP Tumenggung Pranoto Airport in Samarinda, East Kalimantan
Kalimarau Airport in Berau, East Kalimantan
Juwata International Airport in Tarakan, North Kalimantan

Airports in Malaysia

Senai International Airport in Johor Bahru, Johor
Penang International Airport in Penang
Sultan Azlan Shah Airport in Ipoh, Perak
Malacca International Airport in Malacca
Kuching International Airport in Kuching, Sarawak
Sibu Airport in Sibu, Sarawak

While we are trying our best to keep you informed about the disruption as soon as possible, sometimes there might be last-minute schedule changes by the airline due to the haze condition at the airport which may change at any time. Therefore, we advise you to regularly check our Flight Status feature or the airline for the latest status of your flights.

In case you need to make any changes to your reservations, here are some steps you can take:

Need to adjust your flight?

Refund or Reschedule Flight

Airline Status and Policy

Other Bookings

Refund or Reschedule Flight

Refund

You may be able to request a refund. Log in to your Traveloka account on your Traveloka App or Traveloka website and go to My Booking. Select Refund, and then choose Force Majeure as the reason for refund. Please note that refund request due to force majeure is applicable only when you get an email confirmation from us stating that your flight is officially canceled or mentioned at airline status below.

How to Refund Your Flight

Reschedule

You can reschedule your flight to another date that suits your preference as long as it meets airline's regulation. Please contact your airline directly to get free reschedule.

How to Reschedule Your Flight

Please refer to each airline's policy below before requesting a cancellation or a reschedule because it may vary.

Airline Status and Policy

Policies may change or be added at the discretion of the airline. Check for updates before finalising your options.

Lion Air (JT), Batik Air (ID), Wings Air (IW)

The following Lion Air (JT), Batik Air (ID), and Wings Air (IW) flights have been cancelled:

16 September 2019:

JT-240 CGK–TKG
JT-356 CGK–PDG
JT-393 PKU–CGK
JT-642 SUB–LOP
JT-645 LOP–SUB
JT-671 PKY–CGK
JT-673 BPN–CGK
JT-688 CGK–PNK
JT-689 PNK–CGK
JT-696 CGK–SUB
JT-691 KOE–SUB
JT-696 SUB–KOE
JT-722 SUB–KDI
JT-836 SUB–PNK
JT-837 PNK–SUB
JT-990 SUB–DPS
JT-929 DPS–SUB
JT-966 SRG–PNK
JT-967 PNK–SRG
JT-988 KNO–BTH
JT-989 BTH–KNO
ID-6136 SUB–MKW
ID-6372 CGK–YIA
ID-6373 YIA–CGK
ID-6696 YIA–PKY
ID-6697 PKY–YIA
IW-1344 PNK–KTG
IW-1371 SQG–PNK
IW-1373 KCH–PNK
IW-1441 KTG–PNK
IW-1468 PNK–PSU
IW-1469 PSU–PNK
IW-1839 SUB–SRG
IW-1879 BMU–LOP
IW-1894 BDO–SRG
IW-1896 SRG–SUB

17 September 2019

ID-6256 CGK–AAP/SRI

According to airline's policy, passengers of these cancelled flights may take one of these options:

Refund their flights with cancellation fee equal to 10% of base fare
Reschedule to D+1 of departure date with no additional reschedule fee (please reschedule directly to airline)

The following Lion Air (JT), Batik Air (ID), and Wings Air (IW) flights have been rerouted to:

17 September 2019:

JT-314 SUB–AAP/SRI is rerouted to SUB–BPN
JT-317 AAP/SRI–SUB is rerouted to BPN–SUB
JT-376 SUB–AAP/SRI is rerouted to SUB–BPN
JT-377 AAP/SRI–SUB is rerouted to BPN–SUB
JT-665 AAP/SRI–SUB is rerouted to BPN–SUB
JT-666 SUB–AAP/SRI is rerouted to SUB–BPN
JT-868 JOG–AAP/SRI is rerouted to JOG–BPN
JT-869 AAP/SRI–JOG is rerouted to BPN–JOG
ID-6257 AAP/SRI–CGK is rerouted to BPN–CGK
ID-6646 DPS–AAP/SRI is rerouted to DPS–BPN
ID-6647 AAP/SRI–DPS is rerouted to BPN –DPS
ID-6670 CGK–AAP/SRI is rerouted to CGK–BPN
ID-6671 AAP/SRI–CGK is rerouted to BPN –CGK
ID-6672 CGK–AAP/SRI is rerouted to CGK–BPN
ID-6673 AAP/SRI–CGK is rerouted to BPN–CGK
ID-6686 AAP/SRI–UPG is rerouted to BPN–UPG
ID-6687 UPG–AAP/SRI is rerouted to UPG–BPN
ID-6692 AAP/SRI–DPS is rerouted to YIA–BPN
ID-7280 AAP/SRI–HLP is rerouted to BPN–HLP
ID-7281 HLP–AAP/SRI is rerouted to HLP–BPN
IW-1484 AAP/SRI–BEJ is rerouted to BPN–BEJ
IW-1485 BEJ–AAP/SRI is rerouted to BEJ–BPN

If your flight is not listed above, please enquire Lion Air group directly at +628041778899.

All recovery options (refund, reschedule, or reroute) are entirely the authority of each airline.

Garuda Indonesia (GA)

Based on information from Garuda Indonesia GA Info No. 127/GA/JKT/IX/18 dated 4 October 2018 regarding Force Majeure-Impacted Tickets Handling,

passengers of impacted flights may take one of these options:

Reschedule to closest available flights; reschedule is only allowed if done to same reservation booking designator (RBD)/booking class as original booking. Please reschedule directly to airline.
Extend the ticket validity of the impacted bookings up to 6 months after the force majeure occured. If needed, the extension can be done by reissuing the ticket, without any additional fee.
Reroute to any flight which fare is equal to or higher than original booking without any additional fee. If the new flight fare is less than the original booking, the new flight has to be issued with the original booking price.
Change the passengers' name (only once is allowed). Name change only can be done in Garuda Sales Office with written request from passengers.
Passengers are allowed to do option 1 to 4 simultaneously.
If passengers refuse option 1 to 5, the flights can be refunded with following conditions:

For economy class, the cancellation fee is 20% of the base fare.
For business or first class, the cancellation fee is 10% of the base fare.
If passengers have checked in for their flights, the passenger service charge (PSC)/airport tax cannot be refunded.
If passengers have not checked in for their flights, the passenger service charge (PSC)/airport tax can be refunded.

Please enquire Garuda Indonesia directly at +628041807807 or +622123519999.

All recovery options (refund, reschedule, or reroute) are entirely the authority of each airline.

Citilink (QG)

The following Citilink flights have been cancelled:

16 September 2019:

QG-410 CGK–PNK
QG-417 PNK–SUB

17 – 18 September 2019:

QG-422 CGK–AAP/SRI
QG-423 AAP/SRI–CGK

According to airline's policy, passengers on these cancelled flights may take this option:

Refund their flights with cancellation fee equal to 10% of base fare

If your flight is not listed above, please enquire Citilink directly in +628041080808.

All recovery options (refund, reschedule, or reroute) are entirely the authority of each airline.

Sriwijaya Air (SJ), Nam Air (IN)

The following Sriwijaya Air (SJ) and Nam Air (IN) flights have been cancelled:

16 September 2019:

SJ-187 PNK–CGK
IN-137 PNK–BDJ
IN-144 PNK–SQG
IN-155 KTG–PNK
IN-181 PNK–CGK
IN-236 PNK–JOG

According to airline's policy, passengers of these cancelled flights may take one of these options:

Refund their flights with cancellation fee equal to 15% of base fare
Reschedule up to D+1 of departure date with no additional reschedule fee (please reschedule directly to airline)

If your flight is not listed above, please enquire Sriwijaya Air group directly at +628041777777, +622164717999, or +622129279777.

All recovery options (refund, reschedule, or reroute) are entirely the authority of each airline.

Xpress Air (XN)

The following Xpress Air (XN) flights have been cancelled:

14 September 2019:

XN-623 AAP/SRI–GHS
XN-611 MLK–BPN

15 September 2019

XN-615 SRI/AAP–GHS
XN-640 BPN–GHS
XN-639 GHS–BPN

According to airline's policy, passengers of these cancelled flights may take one of these options:

1. Refund their flights with cancellation fee equal to 15% of base fare

2. Reschedule up to D+30 of departure date with no additional reschedule fee (please reschedule directly to airline)

If your flight is not listed above, please enquire Xpress Air directly at +6282124633033 or +622129407777.

All recovery options (refund, reschedule, or reroute) are entirely the authority of each airline.

TransNusa (8B)

The following TransNusa (8B) flights have been cancelled:

16–19 September 2019:

8B-662 BPN–PKY
8B-663 PKY–BPN
8B-664 PKY–PKN
8B-665 PKN–PKY
8B-669 PKN–SRG
8B-670 SRG–PKN

According to airline's policy, passengers of these cancelled flights may take one of these options:

1. Refund their flights with no cancellation fee

2. Reschedule to closest available date with no additional reschedule fee (please reschedule directly to airline)

If your flight is not listed above, please enquire TransNusa directly at +62380822555.

All recovery options (refund, reschedule, or reroute) are entirely the authority of each airline.

See more policy

Other Bookings

If you have other impacted bookings, please check each product's options below.

Hotel

If your hotel booking is affected by this situation, you may try one of the following options (please note that the options’ availability is subject to hotel’s approval or its cancellation policy):

Reschedule - Open Traveloka App or website and log in to your Traveloka account. Go to My Booking to find your hotel voucher. Open your voucher and tap the Reschedule menu at the bottom. If your booking is reschedulable, you can immediately choose your new schedule.

Refund - Please contact our Customer Support Team via cs@traveloka.com or our call center at +628041500308. (To find our international numbers, visit www.traveloka.com/en-id/contactus.) Please have your Booking ID ready for easier and faster process.

Travel Alert Notification

Updates on Haze in Kalimantan and Sumatra, Indonesia

Update Alert

Need to adjust your flight?

Refund or Reschedule Flight

Refund

Reschedule

Airline Status and Policy

Other Bookings

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