Traveloka Privacy Policy

Last modified on: August 2019

In order to provide you with the best experience when using our system, we may collect, use, disclose, process and protect your personal identifiable information or personal data. Our system is owned and operated by Traveloka Group of Companies ("Traveloka", "Us", "We", or "Our").

We believe you should be informed about what kind of personal data we collect and how we use it in our system, both through our website and/or app (the "Site"). By reading this Privacy Policy, you can always make the best decision about the personal data that you share with us. Personal data here refers to any information which are related to an identified or identifiable natural person ("Personal Data"). By clicking "agree", you acknowledge that you have read this Privacy Policy and the Traveloka Terms of Use (link) and understand their contentand consequences, and you agree and give consent to Us for the collection, use, disclosure and processing of your Personal Data in accordance with this Privacy Policy and/or the Terms of Use. Further, you acknowledge that every Personal Data that you have provided or will provide is yours to share and is true and accurate.

From time to time, Traveloka may revise this Privacy Policy to reflect changes in the laws and regulations, our use practices, the features of our Site and/or advances in technology. If we make revisions that change the way we collector use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modification of the Privacy Policy when you use the Site after the effective date of the modification.

This Privacy Policy explains about:

    Information We Collect

    Following your consent, we may collect your Personal Data to provide our services to you when using the Site. In addition, we can also collect the Personal Data for other reasons as provided further in the Privacy Policy. The Personal Data consist of the information as seen below.

    • Basic personal information: when you are using our Site, we may request you to make an account in order to proceed your bookings. The Personal Data collected will include, but not limited to, your name, Traveloka user identification and login credentials, email address and phone number.
    • Specific personal information: we may collect your Personal Data based on your experiences in using our Site, for example: details of your hotel bookings (such as hotel name, hotel location and/or length of stay), your travel preferences, details of your airline frequent flyer membership as well as your reviews. We may also collect certain information from you when you are using our Site, such as geographic location, IP address, search preferences as well as other general Internet usage related data.
    • Geographic location: upon your consent, we may collect your Personal Data about your actual location to provide you with the offers in the relevant location as provided in our Site. We may also derive your approximate location from your IP address and GPS.
    • Log Information: when you are using our Site, we may collect your data which we refer as a "log information". The log information may still be collected even though you do not make any account in our Site. This log information may include IP address, browser type, operating system, nationality, pages visited location, your mobile carrier, device information and search history as well as other generic internet usage related information. We use the log information to provide our users with the better experience using our Site.
    • Cookies and similar technologies: we may use cookies and/ or similar technologies (such as web beacons, tags, scripts). Cookies is a small piece of data that is stored in your computer or mobile device to help us track you. Like other websites, we may use cookies to give you better experience, so your computer and/or your mobile device will recognize you when you use our Site onwards. Please deactivate the cookies option, if you wish us to stop the cookies feature.

    How We Use Your Information

    We may also collect, maintain and store your information to offer you the best packages that will be suitable with your preferences. In addition, we may also use your information as collected through the Site for the following purposes:

    registering your use and/or access of the Site;

    • managing, operating, administering and/or access of the Site;
    • contacting you on the matters relating to your use and/or access to the Site and managing the queries and/or requests submitted by you through the Site;
    • customizing your experience when using the Site, and improving your customer experience and satisfaction;
    • publishing your reviews about our services as well as the listed products on our Site;
    • enforcing the provisions in our Terms and Conditions;
    • resolving disputes, collecting outstanding payment and troubleshooting and/or;
    • for the purposes otherwise that will be made available to you at the point of collection.

    We may also use your Personal Data and other information collected for:

    • digital marketing which includes, however is not limited to social media, display advertisement, Search Engine Optimization ("SEO"), Search Engine Marketing ("SEM"), push notification using open graph techniques and
    • conventional marketing purposes which includes however is not limited to sending you email(s) about new products, special offers, and surveys or other information which we think you may find interesting.
    • Please note that you may opt out of any marketing materials we may send to you by following the unsubscribe instructions set out in our marketing materials if you choose to opt out of any marketing materials and we will respect your wishes. However, please note that we may target and personalise our marketing communications, purchase recommendations and other contacts that we display on our website and application based on the combined data we have collected about you.

    Sharing of Your Personal Data

    Your Personal Data may be shared to other companies, organizations and/or individuals (the "Third Party") for completing the service we provide to you. We may engage the Third Parties for obtaining their services which include, however are not limited to website hosting, data analysis, marketing, promotions, processing credit card transactions and other relevant services.

    Depending on your location, Traveloka and the Third Party may also be transferring your Personal Data overseas.

    Please note that Traveloka may disclose your Personal Data pursuant to the following conditions:

    • Consent: We will only share your Personal Data with the Third Parties when we have your consent to do so. We will need your opt-in consent for sharing any sensitive Personal Data, as required by the applicable laws and regulations. By clicking the "Agree" button, you have established a clear affirmative act and a freely given, specific, informed and unambiguous agreement to the processing of the personal data. This may include the sharing of the collected personal data to the Third Party.
    • To Purchasers: This is in connection with any sale, assignment, or other transfer of all or part of our business or company. 
    • For Legal Reasons: Based on our discretion, we may share your Personal Data with the Third Parties if we deem the share of data is necessary to: i) comply with the applicable laws and regulations; ii) enforce our Terms and Conditions; iii) investigate any potential fraud or illegal acts; and/ or iv) protect our brand, our reputation as well as our property.

    Access to or Correction of Your Personal Data

    When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your information under our possession contains errors or omissions, please log into your account on the Site and correct the information. In addition, please update your Personal Data through your account in a timely manner, should there be any changes. If you wish to correct an error or omission in any Personal Data under our possession that cannot be corrected via our Site, or to access your Personal Data under our possession or control, or as provided for by applicable laws, please submit your request to our contact details listed below.

    Withdrawing Consent

    You may withdraw your consent to our collection, use or disclosure of your Personal Data, by giving us a reasonable notice. If you wish to withdraw your consent, please inform us at our contact details listed below. Upon your request, we will cease to collect, use or disclose your Personal Data, unless required by law or if we have legitimate business or legal purposes for retaining such data. Note that by withdrawing your consent to our collection, use or disclosure of your Personal Data, we may not be able to continue providing you with our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services. If after withdrawing consent, you decide to again use our services, you will need to click "agree" again to confirm on your consent as stated above in this Privacy Policy.

    Removal of Your Personal Data

    You may have the right to ask your Personal Data collected and processed by us to be removed, by giving us a reasonable reason. If you wish to remove your data, you should inform us at our contact details listed below.

    Upon your request, we will strive to remove your Personal Data in our system. We will also cease to collect, use or disclose your personal data, unless required by law or if we have legitimate business or legal purposes for retaining such data. Note that by requesting us to remove your Personal Data, we may not be able to continue providing you without services and you agree that we will not be liable to you for any losses or damages arising out of or in relation tosuch termination of services.

    Retention of Your Personal Data

    Your Personal Data will be retained for as long as your account is still in existence and as needed to provide you without services. We shall cease to retain Personal Data, or with reasonable effort to remove the means by which the Personal Data can be associated with You as an individual, as soon as, 1) the purpose for which Personal Data was collected is no longer being served by the retention of data; and 2) it is not required by the applicable laws and/ or not necessary for business purposes.

    Protection of Your Personal Data

    We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical and organizational procedures, to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. If there is any breach of Personal Data, we will notify you through our channels, whether directly or indirectly, to give you sufficient information regarding such breach of Personal Data. Following the notification, wewill strive with our utmost best effort to recover the security of your Personal Data in our Site.

    Links to Other Websites

    Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Please note that we are not responsible for the privacy policy or practices of such other websites and advise you to read the privacy policy of each website you visit which collects your Personal Data.

    Registration and Memberships

    This Site allows you to create a user account based on the data you provide. By providing the data, registering, and creating your account, you warrant that:

    • You are at least 18 years of age;
    • Information about you is true and accurate, current and complete as required in the registration form on the Site (the "Registration Data"); and
    • You will update this Registration Data to keep it true, accurate and complete.


    • Applicability: in the event of inconsistency between the Terms and Conditions and this Privacy Policy, then the provisions in this Privacy Policy will apply.
    • Transfer of Business: in the event of change of control or ownership of Traveloka's business or group of companies, then the Personal Data collected in the Site may be part of transfer of the assets.

    Our Contact

    If you have any questions or requests relating to this Privacy Policy, please contact us through: privacy@traveloka.com or +65 6486 7945 .

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