Staff promised me to send invoice on my email and nothing. Sauna was closed without notice. When complained about it, offered compensation, but finally nothing…

Stayed for two nights and it was comfortable throughout. Better if staff who attended us during check in was a bit more polite with his choice of words.

Good selection at breakfast . Room was excellent size we had executive room so access to the executive lounge which was a nice perk. Nice shopping mall about 4 mins walk away and metro which U2 line took straight to Vienna centre in around 20 mins easy metro to navigate and we'll priced

great hotel offering better amenities than 90% of the Austrian competition

The aircon was broken. Would always run 17 degrees, even when I switched it off it was still running cold air and our room was super freezing, I got sick the following day

The front desk agents weee excellent. The room was very spacious and clean. The coffee and bar area was very nice.

Yes

Clean room, good breakfast.

Good attention and attitude for all the employees

Excellent staff but hopelessly old and run down facilities for a Hilton. Had to move the room because heating wasn’t working and in general the staff seem to be too busy to keep this hotel up and running. I pity them. They were still nice despite the challenges. Shame on the management.

I have never seen such a fantastic variety of items on any breakfast menu. The food, the atmosphere and the service were all fabulous. My family and I would definitely stay at this hotel when we’re in Vienna next.

Everything was perfect. Staff was courteous. Room cleaned and spacious. Downstairs lounge is a good place to relax after a day of wandering Vienna. Only thing is it's a bit far from the closest train station, 11 mins fast walking.

The room cleanliness was below expectations. In addition, calls to room service and the restaurant from the room went unanswered, which was disappointing.

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Horrible far from the city

Heating system does not work. Front desk staffs are very unfriendly

H

Loved the Hotel and the staff. Always going above and beyond. 24hr Grab and Go very convenient. Best breakfast during my Europe journey after staying at Hilton Vienna Waterfront no other breakfast matched the same standard. Coffee at Breakfast was the best but there was multiple coffee options to choose from all day long and I loved that. Will definitely come back.

when you get off from elevator is better to see at what floor you are, put each floor number 👍

We got a room on the first floor, with view to underground parking. The room itself was fine, bathroom was pretty old, needs refurbish. Lot of amenities accesible only for executive guests. Bar was fine, but very cold in the evening. Breakfast was delicios, wide range of products, but after 9:00 AM extremely overcrowded. Hotel is in the middle of nowhere between the Danube and rails. Maybe it is better in the summer, during winter it is good for 1 night stay, not more.