A bit too hot in the corridors and room. Had to have windows open even though it is cool through the night. Turn heating down 1 degrees and save thousands.

Grand hotel with a good position for amenities and theatres in the North area of town

All of the staff were extremely helpful and the hotel itself is a historic gem. Remember to try the breakfast, it was excellent

Beautiful Victorian building -well maintained -spacious room with sea view

Was pretty impressed considering the price. You get what you pay for so don’t expect the ritz. But would definitely stay again

The hotel is clean and tidy however, the decor is very dated. There are showers over baths and they’re quite high to climb in to. There is parking eye in the car park and you have to pay for parking. The machine inside states parking is £10pn for hotel guests yet there is a sign next to this stating it is £14. I questioned this and was dismissed 3 times stating it was £14 like the sign, and the parking eye machine was incorrect and could not be changed. When I stated it is illegal to say parking is £10 then to change it to £14, the staff member had to ask their manager who said I could pay £10. This practice is illegal and it makes me wonder how many other people they have done this too, please be aware it is illegal to claim one price, then at the point of sale to change the price, they can however withdraw the item from sale which would stop the confusion.

Breakfast and evening meal very good but hotel in desparate need of refurb. Paid extra for sea view but wind blowing gutters so loud we had to change rooms. Moved to similar room but so dated, so worn out, so sad. Not good value at all.

First time staying in the hotel with girl friends, had a fab time from start to finish . The rooms were spotless , breakfast was excellent everything you could want , staff were very friendly and nothing was too much trouble . Would definately stay here again . Thanks to Sacha and team

Nice room , clean, if a little dated,very warm, nice sea view and peaceful sleep,

Spacious room, polite staff and wonderful hot buffet breakfast.

Room was reasonable. £14 car parking fee a massive turn off. No remote control for TV in my room; I asked the receptionist for one. I was assured a remote would be brought to my room but it never appeared. Shall not stay again.

Great location, love the No.10 bar and good breakfast. Hotel is tired and needs some investment, however it’s clean and staff

Such a shame to see the decline The lovely service from the dining room has gone and it looks like they have reduced the staff to a skeleton House keeping also the same dirty bathroom in room then there was an ear bud on the stairwell that didn’t move all weekend The enviroment is also going down hill carpets tapped together and other damage Such a shame was a lovely hotel

Friendly staff lovely room

Great stay

The cleajing needs a lot to the imagination . Very tired rundown hotel

Slow check in, room carpet very dirty stains and not vacuumed and was not even vacuumed for the 2 days we were there, beds not made very well around the building is just full of litter. Plus points good size room and big bathroom lots of tv channels but tv is small. Reception is nice area bar area nice.

Room was good for the Money, the staff were fine.

Great value for money Louis on the reception went the extra mile friendly and helpful.

The room was outdated, the bed was so uncomfortable the heating in the room wouldn't turn off i had to open a window and a fan on. The toilet had been used and not cleaned. The show had no pressure.