I canceled the booking for one night, and re-booked it for 2 nights. I need to check if i've been charged for both of the bookings

We have stayed here many times, and have always been genuinely pleased but this last stay was not what we expected. Service was slow (almost 2 hours for lunch of sandwiches and a salad). The main pool was so dirty with leaves and dirt we decided not to even get in the pool despite that being one of the reasons we like the property, and then getting ready for dinner we find there is no hot water for showers. We waited and hour, still not hot water. We called the front desk, the gentleman gave no response and just said they would look into it. We left two hours later to go to a different hotel. Very unfortunate as we genuinely like Hotel Lucerna but we expect more considering the property and cost.

Beautiful super clean just beautiful

Super clean safe gorgeous

This hotel is one of the older hotels in Tijuana in terms of how long it has been here. It’s been well maintained and is a lovely oasis in the middle of the very busy city of Tijuana. The pool area is lovely, the restaurants are good and the rooms very confortable. My stay involved ‘medical tourism’ and it was close to the hospital/clinic where I went for treatment.

My new go to spot! Hospitality was great. Conveniently located as well.

Clean room, friendly staff Nice hotel to stay

This hotel super passed my expectations is was just amazing

Very nice staff and hotel

The large room on a VIP floor was great but the walls are paper thin. I could hear the soft snoring of the guest next door. Rooms with adjoining doors are not my favorite.

Other than the early housekeeping knock on the door the day of departure all was well.

Good

Lo mejor de Tijuana muy limpio y muy amables.. además que están bien cercas de la frontera

The rooms and location are beautiful, all of the restaurants were great and very delicious! Also, I want to highlight the front desk staff because they went above and beyond to make sure we were comfortable and were very helpful!

We paid 30.00 for brunch per person. Limited selection, not all food items were available. Not the friendliest staff in the restaurant

Staff was great! We did find something unsanitary under the rug and told the staff. The only issue we had The food and service was great. Please make sure to double check the cleanliness

Very, very clean, beautiful property. Romantic pool & waterfall area. Awesome rooftop bar at attached sister property. We'll be back.

I love this place so very much. Top notch.

The room had hair balls on the floor. The floor was dirty. Had to wash my feet again after stepping on it.

Our stay was excellent. The room was nice and clean, the staff were extremely helpful and gave recommendations about the area. We will stay here again if we come back to Tijuana.