Overall Ratings & Reviews Macdonald Alveston Manor Hotel & Spa

Stayed in a standard king, the front of the buolding looked lovely butvwe were put at the back of the build that seemed to have been built in the 70s? (Not nice looking) the room was fairly clean and the bed was comfortable but the window wouldnt open, the aircon made a terrible knocking noise but there was a fan in the room. The bathroom had seen better days, the wash basin had a huge crack running though it and it was chipped. There was a hole in a wall tile by the toilet and the towel rail had a screw missing on the top of the rail and half hanging out on the bottom! My wife gas a dairy intolerance so we asked for oat milk but they didnt have any so i had to by some from the shop next door. Some staff were pleasant but alot ignored you when walking around the hotel. Wont be going back.

The room was not of the standard I would expect from a 4 star hotel. I have seen better rooms at a premier inn. The window was defective, the water jug was chipped and so was one of the glasses. Although we had glasses there was no water. The wash hand basin was chipped and cracked neat the plughole. 2 of the towels were frayed at the edges. Before we unpacked we complained about the room but were told the hotel was fully booked and I should come back in the morning and they would try to change the room, we were told in the morning that they were busy cleaning the rooms as people were checking and the told us to come back at 3.00pm. We could not return at 3.00pm because we at the theatre and we returned after the play had finished. We were eventually moved to a superior room. All of this took a lot of time especially walking up and down the corridors because we were as far away as possible from the reception. We would not recommend this Hotel and certainly not stay there again. I must say, however, that the staff were very kind and pleasant.

The property was to a good standard and the room was clean and comfortable. However we were placed well to the rear of the hotel and it was along walk to the reception and breakfast room. The not so good at £24 each for breakfast it was expensive the English breakfast consisted of over cooked bacon black pudding that just fell apart when you touched it, baked beans that had been left on a warm plate in the kitchen for far to long. I would not give that breakfast to my dog. I found the vast majority of the waiting staff brusk, rude and ignorant and to make matter worse English was their second language. So my advice to you is spend your hard earned money elsewhere.

Nice historic hotel in great location with a spa/pool/gym

Handy having the gym & pool.

On arriving to our room we had no cold water, maintenance was called in and was rectified within the hr, the rim of the toilet our room was disgusting needs a good clean, and air conditioning was not working so didn’t sleep due to room being so hot, being on the ground floor didn’t want to open windows. Breakfast was lovely. Such a shame as it did spoil our stay

Lovely grounds. Very convenient walking distance into town and RSC. Great modern gym with decent sized pool. Spotlessly clean throughout. However, Hotel building is looking a bit tired and breakfast was not as good quality as it was before Covid.

Beautiful, period building set away from the noise of the town centre, and only 10 minutes walk from the RSC theatre. We had the deluxe suite which, although grand and luxurious in its decor with a four poster bed, separate sitting-room and stained glass windows, had a slightly 'tired' bathroom. The bathroom blind had to be manually twisted at the bottom to close it for privacy, one tap had its trim missing and the extractor fan made the most horrific screaming noise soon after being switched on. This did subside each time, but it was an awful sound to endure if you were in the bathroom. The suite was very cold and no heating came on at 5pm as promised. The duty manager was excellent when we returned from the theatre, providing us with a portable heater, as well as manually over-riding the heating to give us some warmth in the end. We had a delicious cooked breakfast - full English and vegan English, plus an array of continental delights. All members of staff were so attentive, friendly and helpful, providing a caring and personal service. Parking is safe and at a small charge if £7 a day.

Simple check in though we had to wait until the room was ready. To be fair we were early so no issue. Room was huge and comfortable, if the bathroom was looking a little tired. The room was cold and we couldn’t get any heat at all so resorted to asking reception for a plug in heater which they provided. Breakfast was plentiful, though service was lacking somewhat. We waited almost 30 minutes for a latte coffee even with 2 reminders to the waiting staff. Normally they charge £4 extra for what they deem as ‘speciality’ coffees which seems a bit steep on top of the £24 charge for breakfast. However, we weren’t charged as we waited so long.

I was surprised that reception wasnt aware I'd paid . Also despite asking twice for an extra coffee mug non was forthcoming. The room wasnt as well serviced as it should have been. Otherwise the staff were very helpful.

I am still awaotign my refund asap.

£7 a night parking. Paying extra on breakfast menu…just leave such items off the menu! Customers didn’t know these until at the hotel.

Dear manager Last nites stay was horrific to be honest. I am angry and appalled. I stay there alot. The hotel bathroom was filthy. Got photos to prove it no etc bed sheets filthy. Noise levels horrific. Would you please reimburse me my money or able to offer me a room again for nothing to compensate me as I left earlier and having. To work all the time I wanted to relax last nite. Not a good experience at all. Not happy Matthew

Great price, great food and staff were very friendly and helpful. Will go again

The hotel is basic. Our room was in an extension which was probably 1960s. No double glazing, so cold. Very outdated and small bathroom. There wasn’t a very welcoming feel to the place - the maid just walked in, the reception got charges wrong and didn’t apologise for their error, just asked for more money. It was clean enough but all quite tired with fixtures coming off and mould in grouting etc.

Nice hotel, location ideal for walking into center of Stratford in 5 minutes, breakfast lovely...bathroom needs updating, spa treatments very expensive and didn't expect to be charged to park at the hotel

A stones throw from the centre. Very hospitable and friendly staff. Had a lovely cocktail in the bar which was very roomy and luxurious. Breakfast was great too. Parking was very reasonable £7/day The room was smaller than I expected for a deluxe room. I felt the bath was a grubby before taking a dip, but the very helpful cleaner soon remedied that on request. It is a hotel with a spa tagged on it rather than a spa hotel, but the facilities were sufficient for me to have a good massage and relax after a swim and sauna! We had a lovely weekend break, just what I needed.

Loved the historical feel to the area!

Nice hotel good location

Very niceplace