Room was perfect. Hotel facilities are excellent.

Yes

Destaca por la amabilidad de sus empleados. El desayuno es excelente.

This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.

Gteat hotel, great location, beautiful stay, staff very nicevand helpful

Fantastic stay . Very well organised hotel . Everyone pleasant and helpful

Nice Hotel

Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.

Excellent, and the staff is very very friendly and helpfull. However we have been Missing a wall hook in our room where to hang our coats. The amount of Electricity plugs are insufficient and placed at wrong spots.

Good service. Beautiful hotel

A beautiful hotel in a lovely setting.

Fantastic hotel, very convenient for the city.

Wonderful clean room and very helpful staff. Spa and treatments excellent, pool great, ccannot wait to return

Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.

No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.

Very slow check out. Need to embed info retrieved from hotels.com. Had to fill my own water bottle in 5 star hotel room? Good breakfast. Nice hotel

Everything was first class from checking in to checking out.

Lovely staff as always!

Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.

Room and entire facility was spotless. Staff very helpful.