Overall Ratings & Reviews Comfort Inn & Suites Frisco - Plano

5 stars

The location was very convenient to the National Train museum and discovery center. The beds were very comfortable and the breakfast was delicious.

Great service and very clean facility. Great option if you are on a budget

Good

From Checking in with Merlyn to Breakfast to Housekeeping and checking out with Mike our Family felt welcomed and experienced high levels of professionalism and friendliness. The rooms were very clean and quiet. 5 Star Service all the way around!

The bed was comfortable and clean. Lots of light such as vases.

Run by greedy and unfriendly immigrants. I was charged $250 for "smoking in the room" Since they had my card on file they charged $250 though I was told the deposit was $100. I nor my friend smoke and I was unaware until I saw the charge on my card. I called and went in person but could never get to the manager. DO NOT STAY HERE! This isn't the first time an Indian owned hotel charged for a made up reason, but it will be the last.

Do not stay here! The staff member that was supposed to be working was outside our window drinking withba friend all nifht keeping us up from talking so loud. The lady the next day was rude, hateful and all but called me a liar. They then tried to tell me for the time I was trying to contact the front desk, the employee was outside trying to get the guy outside to be quiet. They are lying about that, we both witnessed the employee drinking under our window being extremely loud talking and listening to music. Stay away from this place at all cost!

Good

Price was good

Run. This hotel is very trashy. They sneak hidden fees, charge extra at check in, and the girl at the front desk has a nasty attitude. They claim to have one person in management and you can only reach them by email. Waste of money.

They have most facilities but breakfast strictly closes by 8:59 am itself everyday and housekeeping doesn't happen even for week long stays. I stayed for a week and it’s upto me to change towels, sheets, trash bins otherwise the hotel staff wouldn’t bother!

Old

The motel is old and smells/ staffed Room is clean but smells old/ bad. The breakfast is low level very basic Overall is not worth the money you spend

No comment

Staff was very polite and helpful

Outdated building and everything after that.

Nice quiet location

Good

Bad customer service