I am writing to formally request a refund and appropriate compensation for the unacceptable conditions I experienced during my stay at Allegro. After several hours of travel, I arrived at the hotel expecting a comfortable and safe accommodation. Instead, I was assigned a room that was infested with bugs. This was both disturbing and unacceptable, particularly considering the standards that guests reasonably expect from your property. To address the infestation, hotel staff attempted to fumigate the room at approximately 10:00 p.m. while I was already settled in for the evening. The use of chemicals triggered my son's allergies, creating an additional health concern and causing significant distress. I did not consider this an acceptable solution and, after several hours of discussions with hotel staff, I was eventually relocated to another room. Unfortunately, the issues did not end there. The replacement room developed a significant water leak from the ceiling the following day. Despite reporting the issue immediately, it took approximately 15 hours for the problem to be resolved. This further disrupted our stay and prevented us from fully enjoying our vacation. As a result of these multiple failures including exposure to bugs in the bedding, exposure to fumigation chemicals, the health impact on my son, the water leak, and the substantial amount of vacation time lost dealing with these issues I am requesting a refund and fair compensation for the inconvenience, discomfort.

Where to start, clean rooms, nice pools but no one seemed to know anything there. Food was very underwhelming. Do not go thinking you are getting high quality service and food. Only kids under 4’ can be in the kids pool. Minimal to no kids activities. Please use this link to read more about this resort. The activities and rules etc. it would have been helpful for us prior to booking. https://uqr.to/actividadesoac

Got food poisoning here left the first day of my 5 days I had booked. Food is absolutely terrible. Only allowed to visit a restaurant once per 3 days you stay here and first night doesn’t count. I highly recommend staying anywhere else.

Food could be better but the great activities and people make up for it. We have the best times at Allegro. This is our second time here and we plan to return.

The rooms are old dated in bad repair. Some staff are rude and not courteous.

I have been to Cozumel a few times and Allegro was probably our least favorite resort so far. Pros: Pool stayed open until dark, drinks were really good, air conditioning in the room was really nice, and the beach was amazing. Cons: The buffet food was TERRIBLE and the restaurants were super hard to get into, you can't take food to your room, the mini fridge wasn't restocked, there wasn't a ton of activities, they have cruise guest and it gets really busy, and the gift shop prices are outrageous. Overall, it is a good resort on a budget, especially if all you care about is the beach. There was nice play areas for kids. All the staff were really nice. Not a resort we would choose to return to.

Rooms had ants in them, but clean. Good was mediocre at best. Entertainment was good. This was our 4 th time staying here last time was 2020, very disappointing from then.

Overall the resort is very nice, the beach is clean and nice to be able to get in the water from the sand. The only downfall here is the food, I’ve never been one to read the reviews that say the food isn’t good and I will eat almost anything but the food was the same flavorless options for every meal. We went off resort for the last 2 days to eat.

The housekeeping staff was amazing!! We booked 3 rooms and all were kept very clean, and stocked. Deigo (entertainment staff) and Victor the lifeguard were outstanding and very helpful.

The room was good. The staff were okay. Almost impossible to get into a restaurant. They were always full which was annoying. And the food on the evening buffet was bad. Breakfast buffet was the best food there, also the lunch restaurant was okay. Best thing about the place was the drinks and the pool. Even though it “closed” at 7pm. They let us stay in it until almost 9

Our room was kept very clean. Staff was friendly and helpful.

The resort was great, the beach was beautiful and the food was fine. If you can't find something to eat that you like, then you are too picky. I didn't like everything that they served, but I never went hungry! My only complaint is that there are no shade structures on the beach, only palm trees. Not enough palm trees for everyone.

Allegro has amazing bartenders and staff that actually seem to enjoy their job. Everyone spoke both Spanish and English very well. The food was decent for an all inclusive. There was always multiple options for meals. The air conditioning was okay, not like American ac but it wasn’t terrible. The theater shows were fun and had lots of seating. Thanks for an amazing experience!!

Room was clean and ac was great coming in from the humidity.

Good ac, fun shows, excellent drinks. Never had a problem finding a chair at the beach or by the pool. Children's play was nice and well maintained. Expect a long check in process as they seem to need additional help up front. Though many understood English, it was spotty and we had some communication trouble but usually figured it out. The resort also could do with a more comprehensive website/app for guests. Locations weren't communicated well for activities and staff often didnt know where they were held either. Very nice overall though and we'd go back.

UDE is always perfect!

The staff at the Allegro is extremely nice, kind, and accommodating. We had a wonderful time

The beach is beautiful and the Allegro has what many would call the best location on the island. The problem is the restaurant booking process. It’s so hard to eat dinner at this resort. They make it sound like everything is booked up but when you get to dinner, all the tables are empty and there are maybe 2 waiters helping. Allegro, add more dinner reservations for your guests, add more waiters at the dinner restaurants! Every morning there is a long line of people totally upset because of your dinner process. We traveled as a family of 5. I only got to eat dinner with my kids one time! They made us eat separately! One night we were told there was only 3 available at the Mexican restaurant, we watched our kids get seated in a restaurant with 5 tables eating. The funny thing is there were 3 more seats at the table they were sat at. We did have one other problem, when I was walking to my room one of the cleaning ladies on the second flood dumped her bucket of nasty water on me from one of the upstairs windows. She didn’t even look down before she dumped it. She apologized promptly but ruined the new hat and shirt I was wearing. We have had good luck at Barcelona properties but the dinner booking process at this one was so terrible it ruined it. The food quality at the dinner restaurants is barely above the buffet so it’s not worth the fight or the wait, just eat the buffet or go to town. Bartenders are awesome, entertainment staff are awesome, beach is awesome.

I had high hopes but was pretty disappointed. We were only able to get reservations to the restaurants for dinner one evening and had to eat at the buffet for the rest of our dinners. It seemed like each meal had the exact same meals served (fish and chicken cooked a different way). We traveled with our four year old and thought there would be plenty of activities for him- there really wasn’t. We did like the location as it’s not very close to the port, so you aren’t dealing with a ton of traffic that way. Overall, we were dissatisfied and will not return.

The staff provides excellent service and the resort is impeccably clean, including the beach. Much thanks to Daniel and Felix who work in the pool grill areas for service with a smile. The food itself, however, it poor quality. Almost all of the food is comparable to a school cafeteria or hospital with some fresh fruit added in. While the breakfast and lunch were standard buffet fare, the quality of the dinner buffets were terrible and located in a non-airconditioned area (the Topaz restaurant) which doesn't have windows and is very hot. The Teppenyaki restaurant had good quality food but very difficult to get reservations there, even though it appeared mostly empty most night when we were there. We ended up going out to dinner to local restaurants a few nights just to avoid the buffet.