Great location in proximity to Heathrow. Made heading to the airport the following morning seamless.

We were looking for an inexpensive place near the airport and thought this would be a good choice. Unfortunately, the room smelled like cat urine. I think we were in an older section of the hotel. It looked like mold where the room carpet met the bathroom. There also was no hair dryer.

My family and I chose this property because it was supposed to have AC. Once we got there and took our luggage to our three rooms, we realized their AC was broken. The best they could offer was small fans. We spent a sleepless and miserably hot and humid night there.

AC needs upgrade

The lobby and restaurant/bar area have been renovated, it seems, since my last stay, several years ago. These are very pleasant. My room looked tired; requires redecorating. The worst of it was that the air-conditioning was not working and in the middle of a London heat wave, the tiny fan was useless. Sleep was impossible on the night I stayed.

Clean room but dirty carpets. Shane

The concierge on our arrival was extremely helpful in directing us to the parking area. It was really hot weather and we'd had a long drive so the quicker we could out the car the better. As it's a Heathrow Airport hotel reception was really busy but there was lots of front desk staff, who were very attentive and whipped through the guest check in process quickly, explaining everything clearly. The hotel is really lovely and clean and our room was perfect. It has a gift shop to! We didn't use the restaurant on this flying visit. The bus stop is literally 3 minutes walk and the buses are plentiful to the tube stations. We didn't use the shuttle bus to the airport as we weren't flying out on this occasion but they were arriving frequently at the main entrance. There is a McDonald's and a garage nearby. The bar staff were fantastic and the lounge bar was very clean and empty glasses cleared away quickly. We really hope to stay again.

The air conditioning was not working. The staff gave me a fan, but I was not able to sleep comfortable. It was too too hot.

This was not a great experience being the first time in London. For this hotel to not notify its customers of the air conditioning not working for us to be unaware was unacceptable. The whole 4th floor was hot. Customers checking in were upset. You did not credit our account for the inconvenience. I will be reaching out to your corporation for some type of credit.

Lock didn’t work properly on the room, had to make 3 trips to and from reception, the room couldn’t have been further from reception. Tiny twin beds, practically child sized!!

I had an overall very good experience. The staff was very accommodating and I was given a quiet room which is exactly what I needed. Breakfast was very good!! My only disappointment was that I asked for a wake-up call since my cell had ran out of battery and I never received that call. Thankfully I woke up on my own but I could’ve missed my flight.

Very convenient for airport

Get there only to find out the AC isn't working, their towel warming rack in the bathroom is blazing hot radiating even more heat into the room and I've been assigned a room looking into a shaft with a window that only opens 4 inches. Hotel doesn't offer any water or other concessions due to the conditions, just a "we're sorry".

Awesome service and professionalism

Very clean room. Bar was relaxing and I enjoyed watching sports there.

Sent a question about getting picked up at airport as site said available but never got a response.

Everything sucked. Ac broken, dirty, fallen apart. Dont stay here!

They seem to have a problem with either understaffing or overselling this property. Huge long queues for check in, same for breakfast (which is really yummy) - people were really annoyed at the huge queues. I’ve never seen such queues. Get more staff guys !!

I’ve stayed here before and I chose to return that says a lot about the hotel! And will come back and stay at the same hotel!

Staff was friendly and helpful. Air conditioning was very poor. Room was very uncomfortable due to inadequate ventilation and air conditioning.