The hotel needs an update. Hotel is outdated needs new appliances but it was clean.

The property treats the guest as if all of them were delinquents. They require a deposit to hand you over the TV remote and the AC remote control. You must leave an ID to get fresh towells for the swiming pool. The noise at night is unbeareable. There is a night club in the property that is not furnished with isolation for the loud music they play inside until 4:00AM in the morning, and the hotel personnel response is "we can't do anythinig because the club belong to someone else independent from the hotel". The room furniture, bed dressing sheets and covers, the bathroom towels are old and living overtime. We had to call and ask for fresh towels everyday because the hosekeeping service never leave fresh towels after cleaning the room, taking the used towels away leaving nothing to use to dry your hands or body after using the sink or the shower; and when you call to get them it can take from one to two hours, and several calls to be served. The soap, shampoo and toillet paper are the lowest quality and cheap they could ever find. Even as you had to pay a deposit to get the TV remote it didn't work and when called to get someone to fix it or exchange it, it takes hours before they send someone (I had to call 4 times in the laps of two hours to finally get someone to fix the problem). I won't ever be back to that horrible place.

Clean and friendly staff

Horrible

Si no quieres que tus vacaciones se tornen horribles, no uses este hotel, cometieron un error al hacer el checkin in de 5 cuartos, un muy mal rato, el staff no es amigable, ni amable, no te tratan bien, están haciéndote pasar un mal rato y son muy groseros, cuando por fin nos entregaron los cuartos en dos de ellos no servía el aire acondicionado, a uno de ellos. Cambiaron la unidad de aire acondicionado y hacía un ruido espantoso no pudimos dormir, tuvimos que esperar hasta el día siguiente después de las 3 de la tarde para tener otro cuarto, en otro de los cuartos donde estaba asignado mi hermano le pudieron cambiar el cuarto hasta la 1 de la madrugadaaaa, fue horrible, ya habíamos usado Las Torres Gemelas anteriormente pero esta fue la última vez, no echen a perder sus vacaciones, no usen este hotel.

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The people at this place are so full of BS. They gave me a room with the doorknob mest up. When I asked for a different room. They said every room was the same. So I checked the other doors and no they were not all the same. And they just kept lying and lying. Definitely would not stay here again. If you like safety, do not stay here.

Definitivamente fue una buena experiencia, lo único mal fue la limpieza, se pidió que la realizarán dos días, el primer día ni parece que la hicieron, la segunda recamarista la dejo perfecta, y lo segundo malo , fue que no había televisión por cable . De lo demás estoy satisfecha

the room was in good condition, the staff is courteous and the place is clean, unfortunately very old and not well maintained place

For a person that loves Acapulco this was our first time staying at this hotel definitely could do better in the cleanliness of the rooms especially by removing mold from the restroom walls. Overall, it was a nice day at this hotel.

Very old !!!! The towels where dirty or old the sheets too it look very old

The check-in process was straightforward, and the room was comfortable. The air conditioning system functioned throughout the stay. The views were breathtaking, and the staff was highly responsive.

Very good service, only 2 TV channels work, facilities are average, elevators are very busy

Staff was very nice, location was perfect .

Good service great view from the room

Poor customer service. The hotel really needs updating

Everything was great

The seevice is excellent. Thank you.

el personal del lobby ..no se ponen de acuerdo con las reglas del hotel.cada quien ponen sus reglas..siempte hiba cada año.pero esta es la ultima bez que voy

The property had a great view of the ocean. Other than that, it was horrible. Room was dirty, bathroom was filthy. They gave you only 2 towels for the shower and the were really small where 1 person needed both to dry up. No hot water. Power went out every other day. Remote for tv and AC had to be returned personally to front desk or you'll get charged for them. No iron in room. When askef for one, was told I would also be charged for iron unless returned personally to front desk before checkout. Site said free breakfast was not true. No free breakfast, they sold you breakfast. I understood it wasn't a expensive hotel, but 3 stars should not be the rating. 2 at best. 1.5 more likely. Only use of money is a issue and you only plan on sleeping there. Would not recommend for any family and anyone not familiar with area. Room was not comforting and staff was not friendly. Staff Looked annoyed if you asked for anything like more towels or the iron that wasn't in room.