Las Torres Gemelas Acapulco

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7.8
/10
Pleasant
1,098 reviews

What Guests Say About Their Stay

Barbara

10.0
/ 10
The check-in process was straightforward, and the room was comfortable. The air conditioning system functioned throughout the stay. The views were breathtaking, and the staff was highly responsive.

Jose

10.0
/ 10
This is a really nice place building is old but everything works Great....love the pool and the beach acces private beach only for guests Dining opcion on site and all around....nice view of the ocean....the only thing i dindt like it was the SMAL BATHROOM...other than that everything else was grea 9/10

Jose

10.0
/ 10
Excellent customer service, early check in available, great location and great hotel, thanks.
In the Area
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Costera Miguel Aleman 93, Acapulco de Juárez, Estado de Guerrero, Mexico, 39360

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Las Torres Gemelas Acapulco is located in area / city Acapulco de Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Las Torres Gemelas Acapulco

Costera Miguel Aleman 93, Acapulco de Juárez, Estado de Guerrero, Mexico, 39360
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Exterior Las Torres Gemelas Acapulco
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Discover More About Las Torres Gemelas Acapulco

General
Near Condesa Beach

Location
With a stay at Las Torres Gemelas Acapulco in Acapulco (Costera Acapulco), you'll be within a 10-minute walk of Icacos Beach and Acapulco Golf Club. This beach hotel is 0.7 mi (1.1 km) from Diana Galleries Mall and 1 mi (1.6 km) from Playa El Morro.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Icacos Beach - 0.6 km / 0.4 mi
Acapulco Golf Club - 0.7 km / 0.5 mi
Diana the Huntress - 0.9 km / 0.5 mi
Playa El Morro - 1 km / 0.6 mi
Condesa Beach - 1 km / 0.6 mi
Diana Galleries Mall - 1.4 km / 0.9 mi
Acapulco Convention Center - 1.4 km / 0.9 mi
Plaza Bahia - 1.4 km / 0.9 mi
Casa de la Cultura - 1.9 km / 1.2 mi
El Veladero National Park - 2.2 km / 1.3 mi
Naval History Museum - 2.2 km / 1.4 mi
Galerías Acapulco - 2.3 km / 1.4 mi
Parque Papagayo - 3 km / 1.9 mi
Papagayo Beach - 3.5 km / 2.2 mi
Reina Park - 4.5 km / 2.8 mi

The nearest major airport is General Juan N. Alvarez Intl. Airport (ACA) - 20.1 km / 12.5 mi

Facilities
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.

Dining
Satisfy your appetite at VistaMar, one of the hotel's 2 restaurants. Full breakfasts are served on weekends from 7:00 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 600 individually decorated guestrooms, featuring kitchenettes. Rooms have private balconies. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones and minibars, and housekeeping is provided daily.

All facilities in Las Torres Gemelas Acapulco

Swimming Pool Las Torres Gemelas Acapulco
Swimming Pool
Fitness Center Las Torres Gemelas Acapulco
Fitness Center
Functional Hall Las Torres Gemelas Acapulco
Functional Hall
Common Space Las Torres Gemelas Acapulco
Common Space
Exterior Las Torres Gemelas Acapulco
Exterior

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Children pool

Things to Do

  • Outdoor pool

Food and Drinks

  • Breakfast
  • Snack bar

Transportation

  • Valet parking (surcharge)

Connectivity

  • Free WiFi

General

  • Banquet
  • Reception hall
  • Terrace

Accessibilty

  • Accessible path of travel

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Hotel Services

  • Laundry service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Computer station

Nearby Facilities

  • Gift shop
  • Shops
  • Grocery
  • Hair salon

Accommodation Policy & General Information in Las Torres Gemelas Acapulco

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 16:30 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Las Torres Gemelas Acapulco
600
Number of floors in Las Torres Gemelas Acapulco
30
Another facilities in Las Torres Gemelas Acapulco
Babysitting with surcharge, Children pool, Outdoor pool, Breakfast, Snack bar

Frequently asked question in Las Torres Gemelas Acapulco

What are available facilities at Las Torres Gemelas Acapulco?
There are top facilites at Las Torres Gemelas Acapulco such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Las Torres Gemelas Acapulco?
The standard check-in time at Las Torres Gemelas Acapulco is starting from 15:00 - 16:30 while the latest check-out time is at Before 12:00
Does Las Torres Gemelas Acapulco provide breakfast?
Yes, Las Torres Gemelas Acapulco provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Las Torres Gemelas Acapulco
Las Torres Gemelas Acapulco has a 3.0-star rating.
How many floors does Las Torres Gemelas Acapulco have?
Las Torres Gemelas Acapulco has 30.
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More Reviews from Other Guests in Las Torres Gemelas Acapulco

7.8
Pleasant
From 1,098 reviews
Cleanliness

8.0

Room Comfort

7.4

Service and Facilites

8.0

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Traveler Reviews Las Torres Gemelas Acapulco

Number of reviews per page
20
40
Top reviews
Kendy
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel needs an update. Hotel is outdated needs new appliances but it was clean.
Mauricio
icon-Family
Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The property treats the guest as if all of them were delinquents. They require a deposit to hand you over the TV remote and the AC remote control. You must leave an ID to get fresh towells for the swiming pool. The noise at night is unbeareable. There is a night club in the property that is not furnished with isolation for the loud music they play inside until 4:00AM in the morning, and the hotel personnel response is "we can't do anythinig because the club belong to someone else independent from the hotel". The room furniture, bed dressing sheets and covers, the bathroom towels are old and living overtime. We had to call and ask for fresh towels everyday because the hosekeeping service never leave fresh towels after cleaning the room, taking the used towels away leaving nothing to use to dry your hands or body after using the sink or the shower; and when you call to get them it can take from one to two hours, and several calls to be served. The soap, shampoo and toillet paper are the lowest quality and cheap they could ever find. Even as you had to pay a deposit to get the TV remote it didn't work and when called to get someone to fix it or exchange it, it takes hours before they send someone (I had to call 4 times in the laps of two hours to finally get someone to fix the problem). I won't ever be back to that horrible place.
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Jose A
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean and friendly staff
Alfonso
icon-with Children
with Children
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Horrible
Guadalupe
icon-with Children
with Children
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Si no quieres que tus vacaciones se tornen horribles, no uses este hotel, cometieron un error al hacer el checkin in de 5 cuartos, un muy mal rato, el staff no es amigable, ni amable, no te tratan bien, están haciéndote pasar un mal rato y son muy groseros, cuando por fin nos entregaron los cuartos en dos de ellos no servía el aire acondicionado, a uno de ellos. Cambiaron la unidad de aire acondicionado y hacía un ruido espantoso no pudimos dormir, tuvimos que esperar hasta el día siguiente después de las 3 de la tarde para tener otro cuarto, en otro de los cuartos donde estaba asignado mi hermano le pudieron cambiar el cuarto hasta la 1 de la madrugadaaaa, fue horrible, ya habíamos usado Las Torres Gemelas anteriormente pero esta fue la última vez, no echen a perder sus vacaciones, no usen este hotel.
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kinky
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

.
Raul
icon-with Partner
with Partner
2.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The people at this place are so full of BS. They gave me a room with the doorknob mest up. When I asked for a different room. They said every room was the same. So I checked the other doors and no they were not all the same. And they just kept lying and lying. Definitely would not stay here again. If you like safety, do not stay here.
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Claudia
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Definitivamente fue una buena experiencia, lo único mal fue la limpieza, se pidió que la realizarán dos días, el primer día ni parece que la hicieron, la segunda recamarista la dejo perfecta, y lo segundo malo , fue que no había televisión por cable . De lo demás estoy satisfecha
Luis Enrique
icon-Leisure
Leisure
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

the room was in good condition, the staff is courteous and the place is clean, unfortunately very old and not well maintained place
Ana
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

For a person that loves Acapulco this was our first time staying at this hotel definitely could do better in the cleanliness of the rooms especially by removing mold from the restroom walls. Overall, it was a nice day at this hotel.
Zuleika
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Very old !!!! The towels where dirty or old the sheets too it look very old
Barbara
icon-Family
Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The check-in process was straightforward, and the room was comfortable. The air conditioning system functioned throughout the stay. The views were breathtaking, and the staff was highly responsive.
juan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Very good service, only 2 TV channels work, facilities are average, elevators are very busy
William
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Staff was very nice, location was perfect .
Eduardo
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Good service great view from the room
MIGUEL
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Poor customer service. The hotel really needs updating
Maria Cristina
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Everything was great
Liliana J
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

The seevice is excellent. Thank you.
julizaa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

el personal del lobby ..no se ponen de acuerdo con las reglas del hotel.cada quien ponen sus reglas..siempte hiba cada año.pero esta es la ultima bez que voy
Luis
icon-Leisure
Leisure
4.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The property had a great view of the ocean. Other than that, it was horrible. Room was dirty, bathroom was filthy. They gave you only 2 towels for the shower and the were really small where 1 person needed both to dry up. No hot water. Power went out every other day. Remote for tv and AC had to be returned personally to front desk or you'll get charged for them. No iron in room. When askef for one, was told I would also be charged for iron unless returned personally to front desk before checkout. Site said free breakfast was not true. No free breakfast, they sold you breakfast. I understood it wasn't a expensive hotel, but 3 stars should not be the rating. 2 at best. 1.5 more likely. Only use of money is a issue and you only plan on sleeping there. Would not recommend for any family and anyone not familiar with area. Room was not comforting and staff was not friendly. Staff Looked annoyed if you asked for anything like more towels or the iron that wasn't in room.
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Number of reviews per page
20
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Bedroom 4 Las Torres Gemelas Acapulco

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.