Overall Ratings & Reviews Pan Pacific Hanoi

I will stay here again when I am in Hanoi. The staffs are friendly, the room was super clean, and very comfortable.

The staff here is not friendly, from the beginning when I met a male receptionist I felt uncomfortable, did not even bother to greet me and ignored me for a long time. I booked a booking code for 2 rooms and I said 2 rooms close together, you said NO (should have said I will try to check and arrange for you), NO NO for everything, very annoying, I said are there any 2 rooms close together, you replied: no rooms available, the room has not been cleaned yet (when I entered it was around 13:30)... after a while of talking back and forth, you also supported me with 2 rooms on the 13th floor (I am not happy with this number). In general, I want the receptionist to meet the customer directly first, so they should be friendly, professional and try to support the customer as best as possible, not talk back and forth which is very uncomfortable. My family has only stayed in 5-star hotels and have stayed in many 5-star hotels so we are used to good service - this time I feel unhappy with the check-in process here. Oh, the staff who helped carry luggage to the room was extremely cute and enthusiastic. The hotel room was tiny and the furniture was old, the soundproofing was very poor, you could hear everything outside from inside the room. The food was ok and delicious.

All staff are friendly and helpful.

Nice location, good view to the river, classic fancy room, great selections of breakfast, friendly staff, nice rooftop bar for evening scenic view, etc.

Nice, great. See you next time. Food very good, hotel beautiful.

Food was not fresh and very salty (too much salt). I had diarrhea after eating at the hotel

When I checked in, the check in manager told me breakfast was included and free in my booking and confirmed it two times. However, after I finished my breakfast, I was informed that I had to pay for it. The check-in manager confirmed that it was his mistake to inform me wrongly and the staff insisted me to pay for the breakfast. I accepted to pay because I don't want to argue with them. However, this service is very unprofessional when staff makes mistake and ask client to pay for it. Additionally, when I arrived to check in at 4pm, the first thing the receptionist asked me was what time I would check out instead of just informing the check out time. When I arrived at breakfast at 9.40 am, I was greeted by a staff saying that breakfast would close soon please hurry. Also, during the breakfast, another staff came to rush me. This whole service made staying here feel a bit stressful. I just wanted to relax but this hotel maybe is not for relaxing:). Wanted to extend my stay but cancelled my second booking due to this because I don't feel comfortable with this service. Hope the hotel can improve and understand that client experience is the most important in the service business.

Warm water swimming pool very nice luxury hotel

The room is poorly soundproof, we can hear all the noises in the next room and footsteps outside. We were resting in our room when the housekeeping staff knocked on the door at 19:00. I was in the toilet before I could open the door, when the staff voluntarily opened the door to come in and asked if I needed anything? It is incomprehensible that privacy is unreasonably disturbed while staying at a 5-star hotel.

- Old hotel furniture, sockets and switches from white to yellow, wardrobe also yellow, check-in staff does not lead to the room, the old bed should be slightly concave. + Clean toilets.

The hotel is clean, well serviced and mostly nice view ...

Incredible room size and nice bath room

The food is not good. Frequently annoying unnecessary