Overall Ratings & Reviews Occidental Punta Cana - All Inclusive

It was a very nice property. For the price the food and liquor were ok. The staff were very friendly and polite they made me feel very welcoming upon arrival. Even though I paid for 2 people 1 person was not able to go. I think that the lunch area above the pool the staff didn’t look so motivated or aware of type of liquor to offer. Will go back.

Sunrises were incredible, staff was very nice and accommodating. Food was very good.

Very difficult to get dinner reservations. Air conditioning in room was broken snd leaked onto the floor fir days. On the 3rd floor and no elevator, broken all week. Limited english speaking staff to explain the issues. On the positive side the beach and that area was beautiful snd it was very safe. Hawkers on the beach not too bad.

We have stayed here before back in 2019. We returned with a group of 15 people because we really enjoyed our first trip. Things have definitely gone downhill, but it is still an enjoyable resort. All trips have hiccups, but we did seem to have quite a few…. AC not working, coffeemaker spewing boiling water, ice machine doesn’t work, cockroaches. The maids were super inconsistent. Sometimes we would have enough towels for every person, as well as a hand towel and mat, other days we got only 3 towels for 4 people and no hand towel or mat. Not a big deal, but worth mentioning in a review. Food is average. Often out of basics drinks (I would estimate 40% of the time they did have any form of diet/zero pop) - they even ran out of rum. Main pool turned super cloudy a few days after we arrived and never cleared. Couldn’t see the bottom it was so murky. There are 5 restaurants that you normally have to make reservations for - but they didn’t tell us anything about them. When we inquired the next day we were told they are all prebooked and we didn’t get any choices on which restaurants or timing because we booked through Expedia and therefore don’t get to choose. This was incredibly frustrating as we travelled as a group for our 20th anniversary and couldn’t even do dinner together. We spoke to a manager after being told there was nothing they could do, and they did make it happen for us thankfully. Was never given any info (map, restaurant hours, etc).

Beautiful beaches and clean resort.

Bedding and towels were dirty overall resort seems outdated food at the buffet was good customer service definitely was not the best I’ve experienced a lot better at other resorts in punta Cana

First time visiting it wasn’t that bad had a good time. I’d probably rated right under a four. Most of the staff was friendly so expect you to even pay a tip in American money but kind of rude. It’s like hey I’m still giving you a tip other than that, what can I really say it all depends on people that you meet drinks for free food was free. The beach was there. I had a good time couldn’t really complain much. I think there could be more events going down at night time. I think that was one of the biggest downfalls is event happening at night time And I feel like there should be another two spots where they play some different music instead of the main lobby place.

I didn’t like how rude the staff was. The buffet staff was rude. Most of the staff wasn’t attentive. Not that many food options. The costumer services was very much not good at all.

clean

the customer service was excellent. the beach area was so clean and beautiful and the food especially the steak house was awesome !!

Very nice property. The only thing I will say is the music by the swim up bar was way too loud. But very nice place to stay

Service exellent & Pool

Me gustó mucho. La playa muy linda. Tiene muchas piscinas. Excelente servicio.

Everything was great. All the areas were properly clean, the staff friendly and helpful. The food was delicious and you have a huge variety to choose every day.

Getting to the resort u go through a town with garbage all over the place. Nice in the resort the grounds were clean and a lot of landscaping maintenance going on.

Staff were friendly, helpful and all around made the stay very pleasant. Will definitely stay there again and make this a destination vacation spot.

Room had a problem with AC

Didn’t like the food

Amenities have been reduced. No bath scale, no umbrella, no room fruit plate, no newspaper. Basically no surprise delights like turn down at night

My second time here and the people are always welcoming and helpful! Very safe and clean!