i reserved a junior suite that was listed on hotels.com room description as having a separate bedroom and private restroom with a sofa bed. I got a double queen bed room with a sofa bed. I contacted the front desk and was told this was what their junior suite was and any issues need to be addressed with hotels.com not them.
Salbador
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
It was great
Aaron
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
great attention, clean room
Adrian Ignocio
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Very friendly employees and they help in any way they can.
Alexis
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
All good!
Pedro
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Well kept property/ hard working staff!
Pedro
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Staff stood out as it was very attentive addressing our needs!
Eduardo
Friends and Family
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Great Place to Stay At and also Excellent experience with the employees there will help you
Jose F
Leisure Family
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
AC mucho ruido, shower muy mala
Javier
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Ok
Miguel
Business and Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Real good service as always
Rigoberto
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Everything was great really enjoyed our stay definitely will be back
Tomas
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
La habitación estaba muy limpia, el personal siempre fue muy amable y el desayuno delicioso...
10 de 10 todo
Eduardo
Business
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Great service
Veronica
Friends and Family
8.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
No the housekeeping was not up to par but everything else was fine.
John
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Old school and luxurious!
Virginia
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Didn’t get in hot tub but bar was perfect. We got there around 7 pm and hadn’t eaten dinner so we ordered dinner there and it was great
Ismael
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Good service
Vicente
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Great hotel, great service area is not the best
Marcos
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Excellent presentation, commodities and staff. Although my rooms wasn't ready at check in, and my kyecards didn't work properly all day. The room is pretty good and the beds are really nice and soft.