7.0
Pleasant
From 354 reviews
Cleanliness

7.6

Room Comfort

6.8

Location

7.4

Service and Facilites

7.6

Traveler Reviews Hotel Zara

Number of reviews per page
20
40
Top reviews
bonnie
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Clean room. Good location.
Amber
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is located very close to the main Naples terminal with a lot of eating options close by. The hotel itself is very clean and maintained with one shared bathroom. The only issue I had was that there didn't seem to be quiet hours and the walls are very thin. If anyone is using the shared space at 1am like on my trip it does affect sleep.
Read More
Ronke
icon-Family
Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good Wi-Fi, clean room but very small, and bathroom and toilet shared with other guests in the hotel, not appropriate, no TV in the room, could get better accommodation for same price. 1st night was disturbed and couldn’t get back to sleep- very noisy and the guy at the reception had an altercation with someone and was shouting, disturbing guests’ sleep which was appalling. Staff were very unfriendly, no smile at all. They should learn to be welcoming to guests!
Read More
Kevin
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Everything was in order clean and well kept.
Luis
icon-
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

La primera habitacion que me dieron no tenia ventana y tenia un fuerte olor a humedad, el señor de la recepcion me dijo que esa era la habitacion que yo habia escojido y yo le dije que esa era la habitacion que ellos me ha9bian asignado, al siguiente dia por 20 euros extra me dieron otra habitacion con un balcon al patio central del edificio, el elevador no paraba en el primer piso, cosa que fue incomodo pues tengo casi 70 años y una protesis en un pierna y teniacque subir y bajar por las escaleras.
Read More
nachman
icon-Leisure
Leisure
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Got upgraded from a single room to a double room with private bathroom, so my review is on a double room.
Baohua
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Staff is helpful and nice. Shower is bad and room is cold.
Ernie
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The building is old, but the hotel level is renovated and very clean. We stayed there 2 separate times and would do so again.
Alfred
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Great hotel and service
Alfred
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Excellent hotel with great front desk service. Room and hotel are clean. It is centrally located in Naples with transportation and shops nearby in a more or less immigrant neighborhood
Elizabeth
icon-with Children
with Children
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

very clean, everything very safe, very satisfied
Natalia
6.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Good
Rat
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Good location, close to transportation accross the city.
Rat
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The location is ok, right near the main train station. Area had a lot of street sales people harrassing you when you leave the building.
Carlos
icon-Leisure
Leisure
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The hotel is hard to find, the sing is there but it hard to tell the door of the hotel. Also hard to communicate with the reception desk person.
Eliza
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Nice, cleanly hotel with friendly staff. Poor area around the hotel however close to transport links and nicer areas.
James
icon-
4.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Not very good. Wasn’t greeted when I arrived. Standard of room very poor and the location was very unsafe and rough with every night bundles of people outside the entrance and across the street selling second hand goods on the pavement. The city in general was not a nice place.
Elizabeth
icon-
6.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

This is a very old, no-frills hotel near the central train station in Naples. If you just want to save money with a bare bones room, this place is sufficient, and the desk staff are very nice. There just isn’t much in the way of perks - no breakfast offered, and beds that are hard as a rock (which is somewhat normal for Italy though). It did the job for a one night stay, but I probably wouldn’t book for an extended trip.
Read More
Thomas
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

It is not a hotel in the sense most people would consider a hotel. It is one floor of an apartment building. Area is filthy and very sketch . It was close to metro station. Staff was nice . Do not rent the shared bathroom . Shower was always clogged up . It had Spiders and mosquitoes in it often. Naples it very dirty and filled with shady people that just walk around or sell things on cardboard at all hours of the night. Police were friendly. WiFi worked well. AC worked but could not adjust it much. .
Read More
Melissa
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The building looked extremely neglected when we arrived—dirty, full of cobwebs, like something out of a horror movie. The room itself was fine, but the next day the cleaning staff came knocking on our door before the check-out time. When we told them it wasn’t time yet, they were extremely rude.
Number of reviews per page
20
40