The staff were all excellent but the bar area was looking a bit rundown and dirty

Yes

Good food and friendly staff

Great experience

Excellent base - comfortable rooms.

The staff as always were brilliant especially the young lady on reception who checked me in. Remembered from last time was very helpful as always. The hotel as always was at a high standard of cleanliness.

Hotel was lovely we left before booking finished as we were not happy with double bed or being by lift which was like Piccadilly Circus noise etc of lift and guests. Asked to change to 2 single bedded room. Hotel had limited twin bedded rooms and was full, so we checked out and stayed elsewhere. Restaurant was good and food excellent.

Service very slow at the bar and very poor choices for breakfast

The hotel was quiet with ample safe parking and the staff were friendly and helpful. For me though what really stood out about the hotel was the quality of the food on offer. We dined in the bar all 3 nights of our stay and the food was excellent. Thank you.

I was there for a wedding…dinner Sat nite took 2hrs for 3 of us to receive and by then the steaks were over cooked. Everything smelled great but very embarrassing for our wedding hosts. Also, my room had a *huge* ball of hair under the iron and various hairs around the bathroom. Otherwise, a pleasant stay so I’m not trying to be ugly.

Perfect for Maid of Stone or other events at Mote Park - thanks very much…..

The Room Clean and comfortable as you would expect this Type hotel. The Bar menu was a bit limited so went in to the restaurant the menu not a lot more choose. Then was told after a 15 minuet they didn't have the starter. I felt sorry for the serving staff having to continually apologise to guests for slow service from the kitchen

Really enjoyed my stay here. The gym and spa facilities were a very nice touch! The food behind the bar and selection of drinks made my stay very enjoyable.

Comfortable, relaxing stay 😁 Check-in was fast and efficient staff friendly and helpful Hard to fault 👌😎

Rooms are very basic and dated and furniture worn. Bath very slippery and no bath mat supplied. Window in corridor on 1st floor fully open with nothing to stop a child falling out. Stayed here years ago and were looking forward to return.

Breakfast was good quality although limited options available. Room was very very clean which I was really happy about! The house keeping team are doing a great job. Room was spacious with everything we needed but could do with redecorating as it was very dated.

The room was nice, but it could do with a bit of renovation. The bar and restaurant were very nice, and the staff were excellent.

nice room

.

Checked into room and found it hadn’t been made up. Staff were very helpful and apologetic. Wasn’t happy that we had to pay overnight parking as wasn’t made aware when booking. Room has no air conditioning so very uncomfortable to sleep. Pillows were too hard for my taste. Bar area and courtyard were very nice.