Rooms are large and tidy. It is a hot season so air conditioning would have been welcomed. Excellent.

This hotel is nicely located for all of the main sights of the city. The staff were pleasant, the house keeping staff were very friendly and cheerful. Everything was very clean and breakfast was very nice. The bathroom had nowhere for you to put anything, a shelf would have been useful, the room was adequate however the noise was too much, we were woken very early each morning by guests leaving, the walls are so thin it was as though they were in the room with us. We didn't sleep well here, it is probably fine for one night but for multiple nights it becomes a struggle.

I don’t usually leave reviews on anything unless it’s great. This place is overpriced. They had the nastiest attitude when we asked someone where we could get coffee in the morning. Door mechanism is actually kinda loud. They repeatedly replaced only two of our three towels. Upon checkout they insisted we had taken a hanger with us and charged us for it. Save your money, there’s a “fancy, comfortable” facade on the exterior but it’s pretty mid. I’d say the only perk was proximity to everything. Plenty of other nearby homier places to support though.

Very nice hotel! The value is amazing. The rooms are quiet and very clean, shower is perfect with good hot water and pressure. Great mattresses and linen. Excellent service from the staff, and the patio is beautiful. My only stop when I come back to San Cristóbal!

Stayed here for 2 nights and no wifi for the entire time, we complained that we couldn't connect and were told it was being looked into and would be fixed but it never was. The rooms were unpleasantly dark and the bathroom look like it was put together by a child. The floors were not only uneven but the tiles were a trip hazard in the shower as they were so uneven. While we are on the topic of tiles, most were a dark greeny brown colour except for the random red tiles that look like they put in when the others broke and they couldn't colour match it so didn't even try. The bathrooms look like they have been extended (poorly) or modified several times as nothing is square, nothing is level and had 2 tiny lights above the sink to light the entire bathroom. The breakfast was poor and the staff not overly friendly. I would not stay here again.