Excelente la atención y todas las instalaciones

Overall we had a good experience, Staff was very nice and helpful. Atmosphere was relaxing and calm. We enjoyed the amenities that were on offer. A few issues we had that will probably probably cause us to book something else in the future: * Food is extremely expensive at this hotel, just absurd prices on some pretty basic options. * We brought our tennis gear only to find out the court rental fees are $78 per hour. Given that tennis courts are mentioned in the amenities, a fee should not be charged at all. * At times we noticed a strong smell of sewage in certain parts of the hotel.

Very nice clean room, staff was amazing very helpful

Clean and very nice staff

Out of this world experience- attention to detail was amazing / the food, the service and the design and architecture were incredible! My son and I did the spa and we did the rainforest sauna along with an hour massage. It was an incredible experience!

World-Class Service and Family Paradise! Our stay at Banyan Tree Mayakoba was absolutely incredible, defined by the truly exceptional staff. Across the entire property, the service was seamless, warm, and highly attentive. Standout Highlights: Playa Sands Beach Area: The beach team was amazing and kept us completely taken care of by the ocean. Best of all, the kids absolutely loved all the beach activities, which kept them happily entertained for hours. Property Transit: Golf cart drivers were always prompt, friendly, and made getting around the massive grounds a breeze. Onsite Dining: Restaurant service was consistently flawless, from fine dining to casual spots, including the wonderful staff at El Pueblito. Pro Tip: You absolutely must try the complimentary eco boat tour that goes across the entire Mayakoba area—it is a stunning experience and completely free! This level of hospitality made our family vacation entirely stress-free. We cannot recommend this resort enough!

Stay Details: Mid-June | Family of 4 (2 adults, 2 children ages 9 & 10) | 3-Bedroom Apartment with Rooftop Pool The Highlights: The resort itself is amazing, set beautifully within the natural mangroves. The property is massive, and embracing the provided bicycles is a must. Once you get used to biking, it is a fantastic way to get around, it is a 6-minute ride to the beach and tennis courts, or a 30-minute ride exploring the completely shaded natural trails. The included breakfast served by the beach is amazing and was a major high point of our stay. The Accommodation: At around $1,000 USD per day during low season, the room rate is fair. However, for a five-star resort, the 3-bedroom apartment needed some maintenance. Despite being recently renovated, the finishes are a bit rough around the edges, and closing doors and kitchen cabinets feels clunky. If you plan to cook, be aware that the kitchen is not very functional as it lacks basic utensils and cookware. The Drawbacks: The massive downside to this resort is the food and beverage pricing, which is so exorbitant it completely overshadowed the trip. The prices exceed what you would pay at the Four Seasons in New York City. For context: $120 for a plate of pasta $75 for Eggs Benedict $12 for a can of sparkling water Verdict: It is definitely a beautiful place worth trying for the outstanding mangrove experience and biking trails, but go in with your eyes wide open regarding the astronomical food and drink cost.

One of our favorite hotels would definitely come back there. This is our third time at that property.

Perfect getaway for a couple.

This is a five star resort in every sense of the word. Will return at the earliest possible opportunity. Staff is excellent and receptive to any request. Food is wonderful, with variety of cuisines - staff flexible to dietary requests. A++++

Juan from sur Beach was amazing

Loved our stay, the property is beautiful, the staff was amazing!

Our Villa was not on the beach but it was spectacular. With a private pool and jacuzzi. It was family-friendly. Many activities for the kids. Bicycles were given to each family member. The beach area is amazing. It has a great restaurant and a nice pool. The restaurants at the hotel and at the other Mayakoba hotels are very good. The best part is the staff. They accommodate and coordinate everything you want. Our personal concierge Madai was GREAT!

Great place to stay!

Great hotel, wonderful staff and facilities. I gave 4 stars because the food was really expensive. I understand a mark up but the cocktails are $30 and over $200 for a steak at the Sands Beach Club. A bottle of champagne was over a $1,000. Come on guys…..

Unfortunately the ocean view was blocked by bushes. They said these bushes were part of the ecology. That said the beach chairs, which did not have covers and were not the same height, were not high wnough to see over the bushes. It really makes no sense to pay for a private ocean view that is not as good as the public view.

Staff are incredible!

The staff at check in and out could use some hospitality training - this is our 4th stay and this has never improved although overall service at the resort has significantly improved aside from this. The amenities and location are wonderful and it is a beautiful resort. The waiters at the beach were excellent as always and should be given a shout out including Victor, Juan and Edwin

This is our 4th time staying at the Banyan Tree Mayakoba. The service has significantly improved over previous stays and we would rank it 9/10. The updated rooms are beautiful and the amenities are excellent. The food however for a hotel of this level could be significantly improved except for the Sands and Tomahawk restaurants. Also be prepared to 50+ burgers and a significant price tag for all food.

Excellent all around price high for what we needed