When we first went to our room we were greeted with no soap or shampoo. We let the desk person know and they said there should have been both. When we got back to our room we found very poor quality soap and watered down shampoo in a bottle. The room and property looked far older and less well-kept than the photos in the listings online. The biggest issue however, was that we were constantly finding ants all over our room. The bathroom wasn't cleaned well. The room was tired and there was dust on many items where the ants weren't. The room opened onto a terrace area where they were cutting down shrubs. This may have driven the ants to relocate into the room. If this is the case however, it is a question of how they made their way in. We paid for three nights, but checked out after one night after we found ants crawling on the bed. The people working the desk were very nice but the property should really be closed down or at least be completely gutted and reworked.

Great location. Very clean, renovated room with spotless bathroom and a view of the fountain in the square. I didn’t try the breakfast but there appeared to be plenty of choice. I recommend nearby Les Pyramides cafe for its cafe crème and local feel.

Breakfast was a good standard

Very nice staff, clean room

We were lucky to get one of the free parking spaces in front of the hotel. The room was clean and a good size as was the bathroom. The bed was very comfortable. However it felt damp. The hotel needs a major renovation to return it to 4 Star standard. Our complaint was the breakfast was not up to standard as the Croissants had not been refreshed and the rolls were hard.

The suite that I payed extra for was unacceptable. The smell of damp was so overpowering that we could not stay in it. It was also in the basement next to the cleaning and laundry. We were given a standard room but bathroom was not as clean as I would have liked It offered anything for inconvenience

Really comfortable bed with premier linens, friendly reception and great location. We were even able to snag one of the 5 parking spots in front of the hotel!

Friendly , helpful staff, gorgeous old place , big room with nice windows

Our room wasn’t ready at check in time. But they gave us a very large room, looking out over Place Gramont. It is in a good location and near to many restaurants. It is minutes on foot from Chateau de Pau. The hotel is very run down with different areas of worn out carpet. You can see that it used to be a much finer hotel. It needs a big renovation but good for them to keep going. They need to move the rating to 3 stars not 4.

Pleasant convent stay

Nice looking building with central location allowed me to see the city on foot

It was ok for an old building with some modern features

Location is perfect! Lobby needs an update! Our room was large with a very large bathroom. Breakfast (extra charge) was okay at best…other hotels do it much better. Extremely limited onsite free parking (3or 4 spots but nearby parking which is a bit of a walk was 3 euros for the night. Overall, I would stay here again.

The hotel is tired and not worthy of 4 stars.

Good hospitality

Great suite, plenty of room to spread out, and a huge tub. Also the drying rack for towels/clothes was a great touch. I wish you could turn the AC on instead of the preselected heat, but opening the windows this time of year worked very well to get the room nice and cool. Close to the bus stop, not a far walk from the train station (a beautiful walk by the way especially if using the free fenicular) and there was a grocery store also very close.

Really enjoyed my stay here as a solo traveler! Safe area, easy check-in, late check-out, nice staff, good breakfast:)

Perfect location near the Chateau, restaurants and town. Friendly and helpful staff. Old style but clean and comfortable. Great value for money. Good public car park 3 euros a day close to the hotel.

This hotel is right in theiddle of the old city centre so you can walk every where. We had a corner room with a sitting area, comfortable bed and two large windows that we opened for views and a wonderful breeze way through our room. No need for air conditioning! The staff was wonderful and welcoming, the hotel is charming, the breakfast was a little lacking. We came down at 9:00, breakfast is served until 10:00, and all the tables were occupied or dirty and breakfast items were no restocked so choices were limited. Besides breakfast, everything was wonderful!!

Very nice. The only issue was the amount of heavy perfume cleaning spray. Not good for those sensitive like me.