Clean rooms and Excelent sercis

The beds were very comfortable and the room was spacious. Overall it was a beautiful hotel. We were upgraded to a larger room but unfortunately the upgraded room overlooked a smoking patio. The people at check in were extremely slow and didn’t provide any information ie. WiFi codes or offering the Ticino pass or other information about the Lugano area.

Absolutely perfect stay!

Amazing stay, great facility and location

One of the best hotels I’ve ever stayed at. Beautiful building. Excellent location. Amazing views of Lugano. Rooms are spacious and clean. Amenities are excellent. We had one day of bad weather and used their indoor swimming pool/hot tub facilities. It was amazing. Breakfast was excellent. I highly recommend .

Fabulous location central to the lakefront and downtown. Lovely hotel with a wonderful indoor/outdoor pool and sundeck

This is a beautiful hotel with wonderful views of the lake. The staff are very helpful and breakfast is wonderful with excellent service in a beautiful room with lake views.

Wonderful hotel. Great location. Welcoming staff, beautiful interior

In two weeks of travel in Europe, we had one bad meal -- at La Veranda. Everything that went into my mouth was distasteful. Portions were ridiculous, and prices were obscene. I expected fine dining at a high price. Instead I got lousy food at a high price! Think about it....five (small) tasteless, chewy ravioli, in an unpleasant sauce, for $ 50. Really?? This was our last evening, and I wanted it to be memorable. It was, but not in the way I had hoped! Everything else about the hotel was appreciated.

Great location

By far the best hotel on Lake Lugano. Amazing spa

Nice hotel Very good deal

Elegant hotel…fabulous people..highly recommend

Best hotel experience ever & we’ve stayed in a lot of amazing hotels. Staff was exceptionally caring, spa was included, food with tremendous and location was excellent. Lugano is the most beautiful place in the world.

The location is perfectly located across the street from Lake Lugano and within a short walk of downtown. They have an amazing Spa and a Michelin Star restaurant. The staff is always so friendly and makes us feel at home. This is my go to spot in Lugano.

Great facility

I was an amazing hotel in a great location. The hotel staff was amazing. They made great recommendations for food.

This hotel made our engagement very special. Our suite was Amazing!!! Hillaria (No Glasses) at the front desk was Very Instrumental in making sure that our stay was enjoyable. All of her recommendations were Spot On. Thank You Hillaria for making our stay so memorable. Kind regards, Tony & Robin

The staff were nice and a great location but the food and beverage was more expensive than the room. Also the rooms were very old and outdated.

Being met at the station by Luca in the shuttle was a lovely start to our stay. He and all staff are very helpful and friendly.