Staff were great but bathroom was not clean. Stains on sink and on toilet which let it down

Easy and comfortable place to stay at this grand old hotel. May account for the odd musty smell at times. The bar entrance area is a great place to sit with a view, beautifully upholstered arm chairs with an art deco vibe. Stayed in the heritage room - standard basic room - so no view and the bathroom was dated and in need of a reno. But clean and comfortable. The bed was the best. King size and really comfortable. The room was spacious and pleasant. Tv needs an upgrade to smart tv. Parking is easy and free. Pool hotel is a great place after a walk in the national park - which is glorious!! Initially booked for 3 nights and booked an additional night. Great place to visit. 😊

Rustic accommodation but so cute & clean. We absolutely loved it here.

Excellent place to stay

A lovely old world hotel with renovated bedrooms. .Good sized rooms, nice views and good service. This was our fifth visit in five years and will be going back again.

Thank you

Really enjoyed the experience. The staff were all courteous and efficient. The food was excellent and the room delivered a good nights sleep.

Lovely hotel, good location in Katoomba, helpful and attentive staff, would recommend.

Not modern and ultra cool but, wonderfully, a hark back to yesteryear which is exactly what you look for in a Blue Mountains stay. Could do with a little post covid maintenance but highly recommend for those wanting to experience Katoomba as it is meant to be. Would definitely stay here again.

Wonderful views and comfortable accommodation.

The hotel requires freshening up. It would be nice to supply more loungers around the pool so all guests have a place to sit.

The staff were amazing! From the front desk to the servers and bar tenders, all staff were exceptional. The room was dated as to be expected in a heritage building. They were very clean and comfortable though. Nothing beat the view overlooking Katoomba and the blue mountains. We were lucky enough to get to dine with the most beautiful sunset.

View was great. Big big ridiculous downer was if you want to order bar food and your significant other want to order the restaurant you could not bring in the bar food to the restaurant which is utterly ridiculous. Other than that everything was fabulous.

Lovely Pool to cool off in after a day spent walking through the Blue Mountains. Room was delightful with a gorgeous view. Staff were attentive, considerate and courteous. When a hiccup occurred they kindly sorted it. Thank you. Oh and the pianist - AWESOME!

Lovely spot with incredible views, feels like a step back in time. Staff were great and the room was comfortable.

The location was excellent. Staff were kind and incredibly helpful. Would definitely return

This is a very old building. Really needs some updating, paint, good power washing. Ex. Old single pane windows with spiders inside! The rugs are very old and stained in the room, cracked sink and caulking in tub is really yucky. The staff are very nice and they make it feel more upscale than the hotel actually is. Breakfast is nice, service is nice, mountain view is beautiful over a street and homes though. I don’t mind old but there is ways to keep it vintage with newer upgrades for a more pleasant stay.

Clean. Lovely stay, great service.

The check in was quick and easy with lovely staff. The room was clean, spacious and had everything we needed. The restaurant was amazing with great food and views. Happy hour before dinner was relaxing in the lounge area with lovely cocktails, a view and a piano player.

What a great experience. Lovely old place, full of character and fabulous staff.