Always a great place and looking forward to the completion of the renovations👍

Staff were amazing and friendly but the room itself was quite dated and grotty. The bathroom bin hadn't been emptied and we found a previous guest's sock that had been left on the floor. Clearly the rooms are not throughly cleaned and for the price you'd expect better, especially when there are other fantastic hotels in the area for the same price or even cheaper. First time staying here, probably will be my last.

This hotel is undergoing renovation works & this was made clear when booking. The room was large & clean. The hotel is well-positioned overlooking the River Foyle. There is a car park beneath, which was pretty empty during our stay. We booked an accessible room on Sunday 14th- 16th June 26. Within seconds of entering our room, we called reception to ask for a move. Our room was very dark with a side view of the river, we had no air-con & a window which only opened a couple of inches. The lighting wasn't great, so it was hard for us to read our books. Basics like the mattress & pillows were poor quality. We were surprised by this, as it is a 4* hotel. The room & bathroom were very tired. The receptionist we spoke to put us on hold for some time & then said the hotel was fully booked. We were surprised by this, as the car park was empty. A google search showed rooms available both nights. This was the most expensive hotel bill during our trip to the North of Ireland. It was not great value for money. We had to prop a lamp on a chair next to the bed to read at night. It was uncomfortable - airless & hot with poking mattress springs. The receptionist at check out was very helpful. She listened to the feedback about our poor experience. She explained that upgrading works were ongoing & that all rooms will have aircon. She offered us a free upgrade when we return to Derry next year & because of her empathic approach & apology, we will accept and give this hotel another try.

Hotel having major renovation work completed. Bedroom clean and staff very helpful.

Great location, close to everything you will want to see, we will definitely stay again. Good parking in the basement of the hotel even though we drove past the entrance 🙃. Public car parking next door and you get a reduced rate anyway. Staff are excellent couldn’t be more helpful. We enjoyed the entertainment on both weekend nights. Hotel is in real need of a complete overhaul and that’s already in progress. It’s a huge property and that’s going to take some time. It is right on the river and the view is lovely while you enjoy a coffee in the lounge. Our bedroom was lovely, decent shower and good breakfast.

I didn’t realise they were renovating until last min, my room had seen better times and was soulless, reception, bar and dining room all moved to 2nd floor to the ballroom, you can have a drink and watch people eat, not good ! Had breakfast, was like dining in a canteen. Continental selection woefully poor. City hotel is certainly not 4 star at this present time. Staff do not look happy and lacked interaction

Hotel is undergoing a renovation, I was there a year ago and not much has changed! No buzz about the hotel like it used to be and the general feel of the place is tired.

Great stay, lovely staff. Very accommodating for young children too.

Awesome Nice location Clean and good ambience

I don’t want to write any comments

The hotel is under refurbishment (however it has halted and 3 years in no work was being undertaken during our stay). The room was a family room (as I was travelling with my daughter and grand daughter) and can only be described as grubby...the walls and the furniture both dirty. The bathroom skirting dirty with dust. In the recent heat we were provided with a totally inadequate fan, replaced after a conversation with the manager. In fairness he understood our disappointment with the "surprise" of the refurbishment. However the tired and worn state of everything is unacceptable if you are still "open for business" during this lengthy refurbishment. The lift mirrors were scratched, the furniture in the temporary bar area dirty and worn. We chose not to eat breakfast in the hotel so can't comment on it. We did have an evening meal (complimentary) and we all enjoyed it very much. We did not require parking so cannot comment on that. My overall impression was of disappointment. Having stayed in The City previously it was my immediate choice. However had I been informed when booking that a refurbishment was underway I would have chosen to book elsewhere in this occasion.

Staff were very friendly and helpful. Great breakfast and replenished right until the end of service. There is refurbishment work going on but minimal disruption. Will definitely be back

Clean spacious room , plenty of towels etc. Breakfast buffet was plentiful and delicious

Great location to see the city. Staff was exceptionally friendly and helpful.

Hotels is in a lovely location The bath room was not as nice as I stayed in other roomx over the years,and the were very modern ,but in my room this time it was very outdated and bath panel needed replaced and toilet wasn't flushing properly

Good selection for breakfast

It was nice having on site parking

The location of this hotel and view of the Foyle and Peace Bridge are second to none. The hotel is clearly in a state of transition with DoubleTree taking over, and renovations of the lobby happening. Many aspects of the hotel truly need the renovation; rooms, beds, bathrooms, the pool/hot-tub (which clearly has not been working in a very long time), to list a few. However, the staff are just amazing and the location and 'bones' have a lot to offer. Gym amenities also excellent. I think if they keep some of the charm and character, and do a proper renovation, it could easily be an excellent hotel again.

Staff were very helpful, bar staff inexperienced at making cocktails they were terrible. Very limited seating at the bar area for the evening music.. breakfast was very good

The location of the hotel and room size were amazing! Jacuzzi was out of order when we were there, and needed a swimming cap for the pool so we couldn't use them. The bathroom was nice, but the shower curtain does cling to you a bit. Overall pretty nice but not perfect.