Overall Ratings & Reviews New Town Hotel

Beautiful but cold room. Nicely updated bathroom. Friendly staff

Great location, the hotel has been totally renovated and has very spacious and will appointed rooms. Staff was very friendly. It is a new hotel so they are still working on improvements to service. Tram to the city and airport is a two minute walk. Ten minute walk to the royal mile. Plenty of Cafe and pubs near by. Next time in Edinburgh we will definitely stay here.

Good standard room. Staff went out of their way to be helpful. Really appreciated as i arrived past 11pm.

Lovely fresh room, comfortable, very clean. Great location. Staff welcoming and friendly. Rooms may not be suitable for those less mobile due to stairs.

Very friendly staff. Comfortable room. Great location

One of the worst hotels I’ve stayed in ever. First of all, my room was smelling of paint, I couldn’t open the window. I asked to be moved and they moved me to a different room. The staff was aware of the smell, so I wonder why I wasn’t given that room from the beginning. I asked to clean the room and bring me some water, and that wasn’t organized. Only the bed was made. And finally on my last night a fire alarm went off at 1:30 in the morning because one of the clients smoked in their room. When I was going down barefoot in my pyjamas, one of the hotel managers ran past me without notifying me that I can safely return to my room and not wait outside. Horrible treatment!

Great old property. Our room had 12ft ceilings and was large and comfortable. Just far enough from Old Town to get away from main crowds. Plenty of shops and restaurants nearby. There’s a private on-site restaurant that was incredible for breakfast! All the sites are in walking distance. They were in the process of doing a remodel (late September) which is looking great. Otherwise they would’ve gotten 5 stars. Staff was available and attentive. I just reserve the 5 for the above and beyond stuff.

Excellent boutique hotel with large rooms, good size bathroom and everything you need. Good location just 10 mins from main train station and close to all the sites, restuarants and bars.

Clean room with a comfortable bed. Good tea & coffee facilities though a couple more tea bags would not go amiss.

The hotel is in a good location within walking distance of Princes Street. It is well decorated, clean and the staff are very helpful. Although a bar is advertised, this is not in service.

No elevator. Dont bring heavy luggage at all or you gonna get bad backpain

Very good location and ideal for getting into town. However there was a bug on the bed which put us off, then found one of the pillows had loads of stains on. Our room was right next to public toilets in the hotel which means you can hear the doors and flushes. The shower did not feel private as there was no blinds in the bathroom and the shower was opposite other buildings. You could also hear staff and guests talking and coming up and down the stairs all night.

Very good, but NB no lift as it's a listed building

Centrally located. Close to both bus and train station. Most Edfringe venues are within a 20min walk. Staff kindly facilitated a move to the sister hotel The Albany as there was a noise issue in the booked room. The staff at the albany were great and many thanks to the gentleman who helped with the move. Would def recommend.

Large room

Very nice stay, nice clean hotel, perfect location, close to shops and transport

Good accommodations!

I booked 2 separate consecutive one night’s stays. Night 1 was excellent with a nice room but a long walk up 4 or 5 floors (without an elevator). Night two was a trip down 2 floors underground and I encountered dust and various flying insects … not a pleasing room. The rooms were functional and the entire place had new carpet. I didn’t like being moved from the penthouse to the dungeon, but I did make 2 separate reservations and they must have run out of good rooms for my second night … although I did request (twice) at check in to not be moved … they just smiled and nodded … and then ignored my request. In conclusion, I might stay here again but it would require me knowing what room I’m getting and I don’t think that’s possible to know that in advance.

Very comfortable, spacious and modern room just a few blocks from restaurants, shops and the train. Easy check in and kind staff. Aside from having no lift (we were on the 3rd floor), it was perfect for our stay.

Trevlig personal, välstädat rum, bra frukost och centralt läge.