Overall Ratings & Reviews De la Paix

I am somewhat dissatisfied. As a Gold member of Hotels.com I should have been upgraded. The staff told me they were sold out but I went on Hotels.com and it showed that they had 8 upgraded rooms available. Also, we were out of the room from 8am to 3:45 and the room was not serviced, I had a conference call going on and was told either they clean the room now or it won't be cleaned. It was not serviced.

Super convenient and fantastic views over Lake Geneva

Great location , great staff and first rate hotel all round

The room was a lot bigger than I was expecting. Very comfortable bed and quiet surroundings. The hotel is very well looked after. The staff are welcoming and friendly. The valet parking is something I have not experienced before and was very impressive. The food in the restaurant was outstanding. I would have liked a bit more choice for breakfast but everything was nice. The hotel is in a very busy area so traffic is quite heavy. I would be happy to stay here again.

Nothing but the best in Lausanne. Thanks for the hospitality.

Roomy rooms. Clean. Nice view of lake Geneva.

Wonderful location and great staff.

Convenient location , rooms were dated but clean so location out weighed the rooms . Received a bottle of red wine in room with VIP access but no room upgrade . As with all hotels free public transport pass is great , transport is excellent

Great staff, location and comfort!

We had a wonderful stay at this hotel. Highly recommend it.

Have stayed numerous times and always a good stay. Great location and friendly staff. Lovely views of the lake.

Lovely hotel and room with a super view. But the room was so over heated. The radiator was on the highest setting when I arrived, I turned it off, but the room was still like a sauna for the rest of the night, and this was on quite a cold day in March! Very poor sustainability wise to be using so much heating unnecessarily.

Great location!

The Reception team single-handedly ruined what could have been a nice experience. They are shockingly terrible and unwilling to provide good service. They were doing renovations and failed to tell me and put me in a room right across from drilling and very loud noises and dust. They then moved me to another room - the only one without a balcony on that side of the hotel. You’d think they’d want to make a good impression and make up for a disappointing check in. After that so many issues followed with parking, room temperature, and the valet service, and every time the Reception team couldn’t have been more inefficient and indifferent. It’s not rocket science. They could have done so much more to make my stay more comfortable and to provide proactive and welcoming customer service and did not. I would not recommend staying at the hotel.

Lovely hotel, conveniently situated, clean, good breakfast buffet, friendly staff. Nice surroundings, shopping and dining all walking distance. Train station 10-12 minute walk away. Enjoyed my stay!

Location and view.

Very central, high standard,

Poor service. For the $ paid hospitality standards were very poor. No in room coffee or extra amenities. Disappointed

Beautiful location, beautiful decor, comfortable beds, wonderful hot shower

Overall, great property in the heart of Lausanne. Would recommend and would stay there again!