Nice and clean. Friendly and helpful staff. Walking distance to tourist spots. Nice breakfast too!

Quite an old hotel but still very charming. The room we got was quite small (not sure if we got the deluxe room or not) but still comfortable enough. Toilet is spacious and very clean. Bed is huge but the pillows smelt horrible (bad body odour). Loved the breakfast spread and how walkable it is to Penang attractions👍🏼

Great in every aspect especially friendly staff and excellent breakfast, sure will be back again!

Was a very good clean room. Staff was great and breakfast was good.

This hotel is far from the hospital, about 5 km. There are food options but not as many as in the city center. But if you want to find peace, this is the right place. The location is close to the cruise ship pier. The rooms are quite spacious. There are many breakfast choices. There is a gym. Nice swimming pool with salt water so the body relaxes. The service is very friendly.

Great stay.. The hotel smells soo good and makes me feel calm 😚. Breakfast was awesome. There are a variety of choices of roti canai that were made when requested. Gonna repeat this hotel 😍

It was a wonderful stay at the hotel. When we arrived, it was still a little early and the room was not ready. So, the hotel did a pre-check in for us and invited us to use the hotel facilities whilst waiting for the room. We spent some time at the pool which we enjoyed, after which we were able to get the keys and entered our room. Our room was on the 5th floor and we had a partial view of the sea. There was a cruise ship docked at the port and that was quite an interesting view out of the window. Breakfast was fantastic. There were plenty of choices and mostly really good.

Our sheets (under the blanket) were stained in multiple areas on arrival. We called housekeeping and they were promptly changed.

Luxury Heritage Hotel Atmosphere with Friendly Staff.

Well managed hotel consistent with the Royale Chulan brand. More comfortable seating in deluxe rooms would be appreciated. Most rooms have chaise longue seating. Small sofas are a lot more comfortable and should be considered with current renovations. Breakfast very good- variety and quality and house keeping was outstanding. I will continue to choose Royale Chulan accommodation in Malaysia.

friendly & helpful hotel staff. Delicious & varied food. When I parked on the 3rd floor, the staff said the elevator down was broken. 1-2 times I park in front of the hotel only

Very strategic location, close to the culinary center and city center, comfortable and spacious rooms, excellent facilities, satisfied staying here.

The hotel is nice, just that there's some lights that are not functioning. There's a lot more lights inside the room, so it's not so big of an issue. The right side of the bed doesn't have a plug point, another small detail as well, not a big deal. For the value that I'm paying for, I think it's worth it.

Room Access card not working, faulty phone, TV remote and safe box not working. Tampered bathroom necessities. Request to clean my room not done during my entire stay.

What a hotel :) Not a 5-star, but the service is so friendly, so helpful, and easy to find.

The hotel location is really strategic… It is really close to the heritage street and surrounded by many beautiful buildings…. The only complaint I got is only for the cleaning time, as we stay there the time for room cleaning is really unfortunate. There is 1 day when our room was not cleaned up. Other than that everything is perfect.

Strategic location. Nearby to hawkers, banks, street art, little India. Wide spread of breakfast.

ชอบมากเดินทางสะดวก คนไม่เยอะมาก ไม่น้อยมาก รู้สึกปลอดภัย

Friendly staff, quick check-in, and comfortable room. Nice breakfast, too. Definitely repeat 👍.

The check-in & check-out process was smooth; improved than before. Free & safe parking. The location is great; Penang CAT bus stop is just a few steps away. The room was comfortable & clean. The breakfast hall was spacious; we were using the hall on the 1st floor. However, the service could be better as we had to find our own seats; preferably if the staff can arrange the seats for us.