Almost failed to check-in because of booking the wrong date. It had been submitted through this bird app but the response from this app was slow. As a result, I went to the receptionist, at that time there were 2 officers. One said "I'll wait for the app, Sis." I was really nervous, because I booked 4 days and if I reschedule from this app, I'll wait 2 days. Luckily there was another guy, I forgot his name but he was full of body, it was on September 9, 2026 at 10:00 PM. The guy said "I'll help you, Sis." And yup, it was done in 15 minutes and I was able to check-in right away. Thanks to the employees who are really serious about working, hopefully it can be an example for others 🙏

Friendly staff, delicious food, rooms also have cold AC and hot water that works.

Great hotel for the price. Good-sized room and comfy bed. Staff could be a bit more accommodating when requesting breakfast food be allowed to be taken back to the room for a sick traveler. Also, the breakfast restaurant wanting to charge for ice when it can be obtained for free through reception.

Comfortable atmosphere for a staycation with family.

Hospitality is good, the food is good! ⭐⭐⭐⭐⭐

The hotel staff is friendly and helpful, and the prices are also affordable.

The food is all delicious, the rooms are clean, the staff are friendly.

All good... Always stay here when I go to Malang.

The room was very comfortable, with a clean bed and a clean bathroom. The breakfast menu was varied and delicious. There was toast, chicken porridge, sticky rice porridge, Indonesian food, fruit, cereal, and a buffet-style meal, so you could be satisfied and full. The front desk is also open 24 hours a day. I checked in around 10:30 PM and was well-served. Security is also on standby 24 hours a day.

The room is small, but the breakfast food is varied and delicious.

The service was prompt, initially asking for a room nearby and they found it, even though it was high season and all the rooms were full. Thanks, Amaris Malang.

The restaurant's breakfast utensils were still stained, especially on the coffee cups. I also had an unpleasant experience upon checking out and moving to another hotel. A car parked directly in front of the hotel had a severely deflated tire on the left side. At first, we thought it had hit a nail, but after taking it to a tire repair shop, our tire was fine, neither punctured nor nailed. The security guard, who saw us confused by the flat tire, also seemed indifferent.

The staff was very helpful, especially the FO lady who wears glasses (sorry, I forgot her name). But when I used her to print some color documents, she didn't mind at all and didn't charge me even though I wanted to pay. My room included breakfast, but since I never eat breakfast, I didn't try it.

Strategic location, near with everything. All of the hotel is good, room comfortable.

The room size is not big enough and the restaurant is also not spacious enough.

A very interesting experience staying at this hotel. Ambiance/Facilities: quite complete. Food: very satisfying. Staff Assistance: very friendly. Highlights: very strategic close to the city center. Price: very friendly. Location: very strategic.

The staff is friendly, the service is the best 🤍

If I ever go to Malang again, I'll definitely stay here. Thank you, Amaris.

The staff wasn't responsive enough to the noisy guests, which disturbed other guests. At night, between 9 and 10 PM, it was still noisy, with other guests shouting, running around, and even playing basketball and table tennis. I thought we'd booked the wrong hotel, so we looked for a playground. But there were none. The worst part was, when I called reception, they knew someone was playing, but there was no space or arena to accommodate it. It was quite confusing. The staff probably only reprimanded me after I called. At 5:30 AM, they were already noisy, shouting, running around, and so on. But surprisingly, there was no reprimand from the staff. In other hotels, staff should have responded quickly before guests could complain or feel disturbed. Anw, I brought small children and stayed here for days. It was a truly bad experience for a family stay.

Good overall, area close to Malang city center.