This location was nicely furnished and looking very elegant fitting the theme of Antigua very accurately very elegant and lively

The location is superb! You can walk everywhere. The hotel courtyard is very nicely decorated. Perfect to sit around and drink coffee. What stood out for me was how helpful and pleasant the staff members were. They always smiled and greeted me by name. Always helped me whenever I had a question or needed some guidance. Definitely recommend.

Ciel-Luxe cancelled our reservation two hours prior to our departure for Guatemala. No more to comment upon. First time I’ve ever experienced this.

The staff was very courteous, kind, and accommodating. The restaurant, specifically waiter Orlando was beyond amazing. I strongly recommend this place; very intimate, with its own unique design/history.

It’s a beautiful place, however upon arrival we were assigned a different room than originally requested without air conditioning. They did move us to the original room we requested. Very nice room however very noisy due to traffic and pedestrian noise. Bring ear plugs and an eye mask. The room should be more insulated. Great location, food, and staff.

The staff was amazing and the room was clean.

St

Friendly and accomadating staff

This was a friendly, classic Guatemalan hotel. My room was fine but needed more outlets and while baths were ok, they need to be renovated. The staff was lovely and helpful. Great rooftop dining and music. With a few upgrades this could be a 4 star hotel!

I haven’t even had the chance to stay I’m not sure what happened but the rooms where over sold, I had a call from the hotel saying that didn’t have any rooms available for me and my family there were trying to find rooms in another hotels close by By 6 pm they didn’t find any available in the whole town The only option is call expedia and see if I can get a chance… well … calling expedia was terrible and almost impossible been in a different country and been on a plane trying to message in the app dealing with a computer, since my check in was already pass it was nothing to do I hope it will be easier to communicate with expedia The hotel find me a Airbnb for my days It was not what I was paying and expected but I had rooms So yes it was not as smooth as expected

Nice accommodations. Friendly staff. Good location. The room was small, but adequate. The bed was quite firm. We enjoyed our stay and would stay again.

There are only two options for the free breakfast. One is eggs, beans, plantains and bread and the other is a huge plate of fresh fruit with a small ramekin of yogurt and granola. Both were delicious though. The area is very busy as it is right at the center of Antigua. It’s a great, walkable and shoppable location. It is not quiet though, the walls are super thin, so if this is important to you, you probably want to go out of the city center. The staff was super friendly and helpful. They kept the rooms clean and restocked daily. This was a boutique hotel with really unique styled rooms that we enjoyed. We would definitely stay here again.

Amazing boutique hotel! Loved my stay there! The service there was great! The receptionist Vanessa was very nice and helped a lot to make our stay great. The food ,the cleanliness, and the people working there were very nice! The rooms were clean and neat! Colonial boutique with a charm! I recommend staying there!

Room is clean, quiet, and beautiful. Staff are nice. Location is great... great coffee in the hotel too

Service was poor. I required 30 minutes for a late check out and the front desk refused to give me at least 15 minutes while I needed to pick up my family with my car. Breakfast was also 2 eggs (not a continental breakfast as they advertise) and service took so long. Overall the place was clean I just had a bad experience with the service.

Room was great. Service was great. Very helpful staff. Highly recommend

Nice courtyard and hotel. Breakfast was good. Rooms are close together so noise can be an issue if you have noisy people that leave their bathroom window open.

The hotel is super cute and in a great location very close to “Central Park.” Staff was great. Antigua is cool. But the hotel is not without some problems. For example, the shower got to maybe 90° F. Warm, but not super hot. Functional but not enjoyable. Breakfast is included, you have 2 choices, fruit or “protein” which is eggs and beans. (Some of the fruit was still frozen! Berries.) Coffee may have been included but we are not coffee drinkers and having to pay extra for a hot chocolate or an orange juice is nickle and dime-y. Would seem like at least your first drink should be included. Overall though, would definitely recommend

Excellent customer service from the staff, great food, room was very clean and a block away from the park.

Everything was very good. Clean room super nice staff.