Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing to stay at Ascent Hotel & Cafe Malang and for sharing your feedback. We appreciate your continued loyalty to our hotel. Conversely, we apologize for the inconvenience and unpleasant experience related to your request to change rooms during your stay. We truly understand your disappointment. The limited availability and full occupancy of our room types at the moment is a limitation, but this did not prevent our staff from being responsive or unwilling to assist. We have forwarded your feedback to the management and front-of-house teams for evaluation, so that our team can further improve our services in the future to be more professional, friendly, and problem-solving-focused. We sincerely hope to have the opportunity to welcome you back again and provide you with an even better stay experience. Sincerely, Kukuh Galih M. Management

Dear Valued Guests, Greetings from Ascent Hotel & Cafe Malang! Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review on Traveloka! We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your rooms, and the quality of the amenities we provided. Your satisfaction and comfort are our top priority. We look forward to welcoming you back to Ascent Hotel & Cafe Malang on your next visit! Sincerely, Kukuh Galil M. Management

Dear Valued Guest, Greetings from Ascent Hotel & Cafe Malang. Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review on Traveloka! We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your rooms, and the quality of the amenities we provided. Your satisfaction and comfort are our top priority. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management

Dear Valued Guest, “Warmest greeting from Ascent Hotel & Cafe Malang”. Thank you for choosing Ascent Hotel & Cafe Malang and for sharing your review. We are glad to hear that your overall stay with us was pleasant. We also truly appreciate your feedback regarding the breakfast variety and the operational hours of our swimming pool. Your notes have been shared with our Food & Beverage and hotel management teams for evaluation, as we continuously look for ways to enhance our menu selections and guest facilities. Thank you again for your valuable input. We hope to welcome you back for an even better stay in Malang! Warm Regards, Kukuh Galih M.

Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing Ascent Hotel & Cafe Malang for your 4-night stay and for sharing your experience. We appreciate your loyalty and trust in us for your family vacation. We sincerely apologize for the inconvenience and disappointment you experienced regarding your request to change to a room with a better view during your stay. We understand your expectations for maximum comfort throughout your 4-night stay, especially as a valued guest. Twin rooms are often fully booked during peak periods, but our staff at the reception desk should have provided better explanations, been more friendly, and focused on resolving issues. Your feedback is valuable to our management in evaluating the communication and coordination of the reception team so they can handle guest requests more flexibly and professionally. We hope to have the opportunity to welcome you and your family back to Ascent Hotel & Cafe Malang again and provide you with an even more memorable stay next time. Sincerely, Kukuh Galih M. Management

Dear Guests, Welcome to Ascent Hotel & Cafe in Malang. Thank you so much for choosing Ascent Hotel & Cafe and for leaving us such a kind review. We are delighted that you enjoyed our services and that you chose Ascent Hotel & Cafe as your accommodation in Malang. Your satisfaction and comfort are always our top priority. We look forward to welcoming you back again. Sincerely, M. Kuku Gali, Hotel Management

Dear Mr. Dedy P., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you so much for choosing Ascent Hotel & Cafe Malang for your family vacation and thank you for your wonderful review! We are delighted to hear that you and your family felt comfortable during your stay and enjoyed the friendly service from our staff, the comfortable lobby area and small playground for young children, and our convenient location near the city center and train station. Your positive review is a great encouragement to our entire team to continue providing the best service and facilities. We are excited to welcome you and your family back to Ascent Hotel & Cafe Malang on your next visit! Sincerely, Kukuh Galih M. Management

Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing your wonderful photos and review! We are delighted to hear that you enjoyed your stay with us. We hope that on your next visit you will experience the joy of staying in our mountain view rooms, which offer stunning mountain views. We are excited to welcome you back to Ascent Hotel & Cafe Malang once again! Sincerely, Kukuh Galil M. Management

Dear Ms. Ana R., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing such an excellent review with a perfect score. We are delighted to hear that you were satisfied with the reasonable prices, excellent location, friendly service, and the warm café atmosphere and rooftop terrace with views of Malang city. Your positive review is a great encouragement to our entire team to continue providing the best service. We are excited to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galih M. Management

Dear Mr./Ms. Indi A., “From Ascent Hotel & Cafe Malang” Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review with a perfect score! We are delighted to hear that you enjoyed the friendliness of our staff and the delicious and varied breakfast menu we serve. Your satisfaction and comfort are our pride. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management

Dear Ms. Sansan S.P.S., “From Ascent Hotel & Cafe Malang” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing such a wonderful review! We are delighted to hear that you were satisfied with our excellent location, the cleanliness of our rooms, and the friendly service from all our staff. Your satisfaction and comfort are our top priority. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management

Dear our value Guest, “Warmest greeting from Ascent Hotel & Cafe Malang”. Thank you very much for sharing your detailed feedback and for giving us such a wonderful rating! We are thrilled to hear that you had a very pleasant stay with us, and that you enjoyed our convenient location, cleanliness, comfortable room, and the warm hospitality from our team. We also sincerely appreciate you bringing the loose door handle to our attention. Please rest assured that our engineering team has been notified to inspect and fix it promptly to ensure everything is in top condition for our future guests. It is a delight to know that you would consider staying with us again. We look forward to welcoming you back to Ascent Hotel & Cafe Malang on your next trip! Warm Regards, Kukuh Galih M. Management

Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing Ascent Hotel & Cafe Malang as your 4-day, 3-night accommodation and for sharing your positive review. We are delighted to hear that your stay was comfortable and enjoyable. Your satisfaction is our greatest motivation. We hope to welcome you back in the future for another memorable stay! Sincerely, Kukuh Galil M. Management

Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you for sharing your review of your stay at our hotel. We are delighted that you enjoyed your stay, especially the excellent location. We appreciate your feedback regarding the food items not meeting your expectations. Your feedback is invaluable for our ongoing improvements. We hope that on your next stay, we will be able to provide you with a perfect experience. Sincerely, Kukuh Galih M. Management

Dear Mr. Riki A., “Respectfully yours from Ascent Hotel & Cafe Malang.” Thank you so much for taking the time to write such a positive review. We are delighted to hear that you enjoyed the modern concept and atmosphere of Ascent Hotel & Cafe Malang, which is perfect for the younger generation. Your satisfaction is our top priority. We hope to welcome you back on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galih M., Management Team

Dear Valued Guests, Warm regards from Ascent Hotel & Cafe Malang. Thank you so much for choosing Ascent Hotel & Cafe Malang and for sharing your positive photos and review. We are delighted to know that your stay was a memorable experience and that our hotel has become one of your favorites. Your support is invaluable to our entire team as we continue to strive to provide the best service. We look forward to welcoming you back again in the future! Sincerely, Kukuh Galih M. Management

Dear Valued Guest, Warm greetings from Ascent Hotel & Cafe Malang. Thank you for taking the time to share your photos and review. We appreciate your overall compliments, but we sincerely apologize for the inconvenience related to the condition of the linens and the unsatisfactory cleaning results. Your feedback is valuable for our housekeeping team's evaluation, allowing us to further improve our service quality standards. We apologize and will do our best to provide a better experience for your next stay. Sincerely, Kukuh Galil M. Management

Dear Ms. Meli Y., Greetings from Ascent Hotel & Cafe Malang. Thank you so much for your excellent review and perfect rating. We are delighted to hear that you enjoyed our superb location and the friendly and pleasant service from our staff. We apologize that our rooms were fully booked, limiting your stay to only one day. For your next stay in Malang, we recommend booking in advance so you can enjoy a longer stay and fully utilize our facilities. We hope to welcome you back to Ascent Hotel & Cafe Malang again! Sincerely, Kukuh Galih M. Management

Dear Valued Guest, “Warm greetings from Ascent Hotel & Cafe Malang” ✨ Thank you so much for taking the time to write such a wonderful review! We are delighted that you enjoyed the comfort and cleanliness of your rooms, the rooftop view, the quality of our food, and our excellent location. Seeing you leave with a smile is the greatest joy for our entire team. We hope to see you again on your next visit to Ascent Hotel & Cafe Malang! Have a safe journey! 🙌 Sincerely, Kukuh Galih M. Management