Overall Ratings & Reviews DoubleTree by Hilton Stoke on Trent

Clean room with good facilities, however very noisy room.

The staff were really helpful and accommodating. We enjoyed the room and the facilities, the pool etc. The welcome was good and the large cookie loved by the kids. Parking was easy and a good location easy to find

We had a lovely time. Got the half board deal and the food was

Great location and excellent facilities on site. Room was spotless. Bar prices reasonable. Didn’t eat on site. Only issue was pool was crammed with kids when it says the last hour is adult only so 7-8pm which didn’t happen! Would return no probs!

Lovely hotel, friendly staff, good value

We had a nice stay thank you. The bed was lovely and comfortable but the sofa bed was extremely uncomfortable and squeaked on every move!! We booked for 3 adults and a child and thought we would have had a two proper comfortable beds!! Breakfast was ok but not too impressive, expected more for a Hilton hotel!! A little disgruntled with having to pay for parking when on the internet it says free parking!!

Staff polite (greeted with cookies) very clean breakfast was decent thanks

The young waiter in the restaurant couldn’t have been more helpful on both nights. The room was a bit tired though with a ripped chair and a shower handle that would fall off when turned.

Lovely hotel, friendly staff, good food in a great location.

Staff were top notch from the housekeeping to reception and restaurant teams! Great location for waterpark and local shops. Most importantly the stay starts off with the best cookies I’ve ever tasted and I’m a self proclaimed home baker, Rooms were spacious and queen size beds were American sized so definitely larger than the standard uk queen/double bed . Meticulous turn down service and lovely toiletries . Definitely love this chain of hotels !

It was nice.

Lovely hotel, and super friendly and helpful staff. All the staff went out of their way to make our stay very enjoyable. Particular thanks to Jane, Geogia and Anca who were very helpful, friendly and professional. There were several other staff who were equally good, but I can't remember all the names. Our first time here, but we will definitely come again!

The room we had looked okay but there was lots of dirt and mould around the window and on the curtains the shower screen leaked making the floor dangerously wet, the bath cover fell off which we had to re put on the fan was broken

Overall, the room was really nice and clean, which we appreciated. However, we were quite disappointed with the breakfast we received via room service. The bacon was undercooked, the fruit was mushy, and the orange juice was served warm – not what we would expect from a Hilton-branded hotel, where a higher standard is usually anticipated. Unfortunately, the quality of the breakfast was poor enough that we didn’t end up eating it. Honestly, we’ve had better breakfasts at Premier Inn. Additionally, we selected a specific delivery time window for our breakfast, yet it arrived earlier than requested. While it didn’t cause a major issue for us this time, it easily could have, and it’s something that could be improved. To add to the frustration, several items we chose — including pastries — were simply crossed off and never delivered. It’s surprising that a hotel of this size would run out of so many breakfast items without any prior notice or alternatives provided. We were very happy with the room itself, but unfortunately, the breakfast experience really let the stay down.

On the whole, a very pleasant stay. All staff very friendly and helpful

The room was very comfortable. On arrival the receptionist provided a delicious warm cookie which was a lovely surprise after a long journey

The cleanliness of the hotel was excellent. One of our group had several allergies and everything was so well organised for her food with lots of options. Particularly at breakfast with Kelly who really looked after us thank you :)

Great hotel in convention location where you can walk to shops, restaurant or just for a leisurely walk. Lovely clean room and great service from staff. Would definitely stay again.

Reception staff excellent

Whole visit marred by children running through the corridors on Friday evening at approx 10pm and again on Saturday evening at approx 10pm. On both occasions the children were screaming, shouting, laughing. On Saturday evening they were banging on bedroom doors too. Where were the Parents/Carers? Were they and the hotel staff oblivious? I certainly was not going to open my bedroom door to confront them nor speaking to Reception staff on departure on Sunday morning. "Sorry about that" just doesn't cut it. Hence the overall 3* because of a soured experience. Not sure how I feel about returning...