Overall Ratings & Reviews The Westin Jakarta

Finding parking, going to the concierge, going to the reception to check in, and getting to the room was quite a hassle. I had to change elevators, transit on the 52nd floor, before I could get to my room. The bed was very soft, with super soft pillows too. The room and bathroom were super clean :) The breakfast was delicious, with enough variety, but the restaurant's design made it quite dizzying to walk around. Not a deal breaker though! But the open kitchen with not too many partitions gave the illusion of being more open and spacious.

Amazing experience, great room, awesome breakfast, love the ambiance, best!

Just had the most refreshing long weekend at The Westin—the facilities were top-notch! Loved the exclusive club access, relaxing jacuzzi session, and honestly, the breakfast spread was next level. Exactly what I needed to recharge!

Great stay. Friendly staff members. Top service.

The staff is very friendly. The room is very clean & comfort bedding. The breakfast also nice. l get compliments for my birthday stay, Karen cs decorated the mirror , the towel & l also got the mini cake 🎂 Thank you. Will stay again next time.

Overall, I was not satisfied with my stay at The Westin Jakarta. As a 5-star hotel, I had high expectations for exceptional service, but unfortunately, these were not met. In fact, I've received better service at newer establishments, despite The Westin's longstanding presence. Parking Signage Upon arrival, I found the parking signage to be inadequate. There were no clear directions to guide guests from the parking area to the hotel entrance. For instance, at Hotel Indonesia Kempinski, even though it's integrated with a mall, the signage is clear and helpful. Check-In Experience During check-in, I was assisted by a receptionist named Sherafina, who appeared more aloof than professional. When she inquired about my Marriott membership, I was searching my email for details, and my husband mentioned he had a membership. Her response was, "We need the membership under your name." A more courteous reply would have been appreciated, such as, "Thank you, Sir, for being a Marriott member. However, we require the membership to match the reservation name." It felt as though our booking through Traveloka for just one night influenced the level of service we received. Swimming Pool Area The atmosphere at the swimming pool was quite stuffy, with poor air circulation. To make matters worse, a child vomited, and the unpleasant odor lingered due to inadequate ventilation. In contrast, Pan Pacific's indoor pool has excellent air circulation, making for a more comfortable experience. Heavenly Spa Service I inquired about available slots at the Heavenly Spa and was told they were fully booked, which I understood. However, when I mentioned that my earlier call went unanswered, the staff replied, "Perhaps we were busy." Such a response lacked the professionalism expected from a spa in a 5-star hotel. It made me reconsider spending money on a massage there, fearing the quality of service I might receive.

everything was great and thank you

Westin Jakarta was a good hotel a few years ago, but it's now below a 4-star hotel quality. Most of the employees are not trained well and opened my room door by using their card without my permission. It was very surprising. Not only that, but also I did experience a delayed check-in. Even though the check-in time was 3 PM, I was able to check in at 4:18 PM because the staff said that they needed to check the room status. It was an entirely terrible experience. If you are looking for a 5-star hotel, go somewhere else.

Stay in for birthday trip. Staffs are very nice and thoughtful for the guest. Meals are nice, sauna is great, pools great. Will consider to do another staycation in westin

Best five-star in Jakarta ever.

Perfect experience! Keep it up and great job!

The hotel, the food, the staffs all are wonderful. Me and my son really had a wonderful time there. Thank you for Mba Lusi from the Henshin restaurant (I love the food there) and the breakfast staffs for the great services. We will come back again for sure ❤️.

The staff was helpful, Westin always wonderful. We hope they can maintain the good service.

From the beginning of entering the hotel, checking in and out, all the staff are very friendly, asking for a photo is happy to help, asking for additional pillows and dental kits are quickly given. The hotel room is spacious, comfortable and clean and can be on the 60th floor wow the view of the city of tall buildings and can see the sunrise and sunset is really impressive. The food is also varied and delicious, the juice is real fruit, real honey, basically very high quality. Will definitely come back again.

We had a wonderful stay at The Westin! The room was clean, comfortable, and well-maintained. We especially enjoyed the breakfast spread—plenty of delicious options to start the day. The staff were all very friendly and helpful, making our experience even better. We were also celebrating my partner's birthday, and they went the extra mile to make it special. Overall, it was a great stay and we'd definitely come back again!

Best experience. First time staying at Westin, first time trying the Renewal Corner type. The Front Office staff are very friendly, especially the guy who served me at the Receptionist. The room is super comfortable.

Best view, luxury and comfortable hotel

Good good good good good good good good good good good good

1. The hotel staff is very friendly, 2. The view is great and it is also the second tallest building in Indonesia. 3. Very clean and tidy.

Impressive holiday, amazing