Très bien apprécier cette hôtel

We had no hot water and the morning clerk ignored our complaint. The evening clerk was helpful and changed the room we were assigned when we told him that my husband had a hard time with stairs and gave us something on the ground floor. He was very helpful. Too bad the morning clerk wasn’t as helpful.

The room was OK, but don’t get me started on the bathroom. It was absolutely disgusting and on top of that when I went to return my card to checkout, I bumped it to another customer who was complaining about her dirty bathroom and saying that it was unacceptable. The police was overall very sketchy.

I arrived quite early and was hoping to pay-up for an early check-in. No such luck, as they'd veen fully booked and were still turning over the rooms. The syaff waspolite and helpful and directed me to come back at 4pm. It was a long wait but there are plenty coffee shops, parks, and even a library close by. Upon my return at 4ish, the lobby was quite busy and it took the staff quite a while to work through the guests. They did so as quickly and efficiently as they could and dealt with some rude customers in a professional manner. When i made it my room, i was a bit disappointed to find the room smelled heavily of cigarette smoke, though it is a non-smoking property. I also found the furnishings to be outdated and there were some gouges and a stain on the walls (somebody's fumbled pasta dish, maybe). The floors could have used an extra sweep after they mopped, too. Thankfully, the bed linens were clean and cozy and the bathroom was adequately clean. Tbh, i'm not that picky, and knew i wasn't exactly booking the Ritz Carlton. The bar is small and generally populated by locals. The staff there are fantastic! Be sure to check out Cafe Milano, less than a block away, for some of the best coffee and atmosphere around. For me, Hotel Newstar fit the bill. If you're looking for a plush and upscale experience, it's likely not the spot for you. Again though, the staff were lovely!

There was a slight odor in the room.

Good cheap one

La chambre sentait l’humidité, la cigarette, était mal propre, et infester de fourmi même dans les draps.

Honestly so sad because i practicly wasted my money as after 2days of staying i left because there was bed bugs i left to sleep somewhere else as i booked for 9 days so 9 days waisted of money , my poor kids all bitting everywhere they are traumatized now to sleep .Sad cuz staff at reception was so joyfull, social and respecfull girl and boy.

The property is infested with bed bugs, the staff is very rude and they don’t have proper communication skills . I recently stayed there and my experience was worst. The hotel suppressed the fact that there property is bedbug infested and admitted the same only when the 3 rd party agency confronted with them on our behalf with proofs I provided.

J ai aime

The property was cheap and the services and amenities was cheap as well. So basically you’re getting what you are paying for.

I had booked a room with the mini kitchen and the king size bed. I was exhausted upon check in and couldn’t wait to rest after travelling all day. I entered the room I was immediately hit with a strong smell of cigarettes and the AC unit only amplified my the smell. The bathroom was absolutely horrible, dirty and stained with cigarette smoke. Theres a reason they don’t show the shower for this room because the shower was absolutely nasty, dirty tile, no shelves, barely any space to wash my entire body. To top it all off, the deadbolt lock for my door wouldn’t lock and the phone in the room was just for decoration as it also didn’t work. The restaurant on site is cheap but for a reason. The food was horrible. My entire stay was uncomfortable and I ended up checking out early as the whole place was making me sick. All the clothes in my suitcase now stink of cigarettes. Staff was nice but it was the worst and dirtiest place I have ever stayed hands down. I do not recommended especially for solo female travellers

Property definitely need some upgrades Rather than that everything was perfect

Restaurant

Because of its proximity to the highway and the city center, this hotel is a good choice; we also really liked it for having its own parking and a good restaurant.

All was reasonable

Great place for a great price. Restaurant on site and plenty of other places to eat nearby.

I was worried about staying here after reading some of the reviews, but I was very pleasantly surprised because it was safe, quiet, imperfect if you just need a room to sleep in. It’s about 20 minutes drive away from downtown so it’s somewhat pretty quiet actually. I really don’t have anything to complain about. It was exactly as promised. I would definitely book here again if I needed to the staff were very helpful as well if I had any questions.

les chambres étaient propres, les draps et serviettes aussi propres; par contre, le nettoyage de chambres et le changement de draps et serviettes n'étaient pas fait toujours les jours, il faut en faire la demande avant, il fallait attendre le lendemain pour changer les batteries de la télélcommande de télévision parce que le responsable n'était pas là; le couloir sentait de la cigarette. Mais en générale, nous avons passé un bon séjour avec la famille. Si c'est possible de faire changer tous les tapis et renouveler la peinture dans le couloir. Merci pour l'accueil.

All good