Pros: - The interior & exterior of the hotel is grand. - Breakfast buffet at Sunset Terrace is delicious. - The kiddie pool is amazing. - The kids activity room is really nice. - The resort is connected to the mall - major plus point. Cons: - The tiles in the bathroom get really slippery when it’s wet, and the flooring level in the shower area is the same as the outside, so when in use, it wets the floor outside the shower area. - There was repairwork involving drilling and hammering at around 11:40 PM till midnight, very disturbing. - Ambient light in the room needs fixing. - Customer service at the check-in/out counters needs improvement; we didn't get the vibe of a warm welcome. Felt purely transactional.

Superb.. No words can describe it. You all need to stay here for yourself to experience it. Just because it's far from the main city, but the perks is that the mall is just a walk away. A lot of street food. The ambiance is awesome.

I had a great experience during my stay.

Everything good and nice hotel

Everything is just wonderful! Definitely will stay here again if there’s any event at Sunway Pyramid Convention Center.

The hotel staff is helpful. The location and surroundings are very pleasant.

this is our 3rd time staying at this hotel. always love coming back here. feels like home to us

Mostly Positive: 1. Got a free upgrade to club executive. 2. Hotel staff helped to transport my luggage’s 3. WiFi was good 4. Room service was fast 5. Room furnitures were up to date and modern Slight Negative: 1. Toilet have unpleasant smell at night 2. Unable to switch off the mini-bar light

I stayed at this hotel because the location is strategic, close to my child's school campus. Also close to Pyramid Mall and many food stalls across the hotel. The hotel facilities are good, the hotel service is satisfactory. I will definitely stay at this hotel again if I return to Malaysia.

Friendly staff, fast service and very helpful.

Humble staff & Clean hotel. Thank you

The hotel staff is very friendly, and it is close to Sunway Mall.

The staff is very friendly and helpful..the kids pool is the best..the children are happy..can repeat next time

Great Place for Family. One stop everything.

1) I encountered to wait 1hour 20 min for check in at counter I need stand such long time to check in you staff sitting down working slowly no one is monitoring queue many guest confuse without and explanation. 2) My reservation no capture and need to wait another 30 minute whole process for check in took 2 hours. It's very weird and never before when I check in any other hotel around world maybe it's your hotel standard for guest queue for 2 hours. 3) I was given club lounge no one explain the for usage the club lounge. Even I when inside the lounge no explain the time of cocktail time. 4) F&B at breakfast my cup is chipped

Kamar oke. Colokan power di samping nakas dan meja rias tidak fungsi. Sudah lapor di operator. Tapi yang diperbaiki cuma di meja rias. Di nakas samping bed tetap tidak fungsi.

I got upgrade room for me and my family. The hotel is really clean. The view is really nice. Connecting with the mall is superb.

The room doesn't have proper sound proof. There is a very loud music party or festival playing every afternoon for hours at the swimming pool. I don't know if you will call me sensitive, but you can hear all the noises from the neighbors room, slamming on the doors, noises, running and jumping.

Great services and pleasant room. Was offered to upgrade to Club Room which is even better for the kid.

I didn't put much expectation in the hotel as it looked like an old hotel from the exterior. I chose it because it was near my grandma's place. From the moment I entered the lobby, I was blown away by the interior and the service. But then when I went to room is when I texted my friends to try this hotel. The newly refurbished room is beautiful, clean. And just perfect. A definite must stay.