8.6
/10
Very Good
1,307 reviews

What Guests Say About Their Stay

Staff Friendliness (8)
Ambiance (7)
Bathroom (7)
Hotel Area (7)
Nadiah Khalid Abdat
9.4
/ 10
I didn't put much expectation in the hotel as it looked like an old hotel from the exterior. I chose it because it was near my grandma's place. From the moment I entered the lobby, I was blown away by the interior and the service. But then when I went to room is when I texted my friends to try this hotel. The newly refurbished room is beautiful, clean. And just perfect. A definite must stay.
Reen
8.5
/ 10
This was my first staying at Sunway Resort & Spa.. I just wanna say that this us the best ever hotel i’ve been staying because the service are very excellent & all staff are very friendly, helpful & always give the best service during our stay at this hotel. We are being treated as a VVIP from the day we checked in until the day we checked out. The interior of the hotel are very nice & clean make we feel comfortable & enjoying our stay here. Congrats to the hotel management for hiring & well trained all their staff to give an excellent service to all guest. I would recommend my families, my friends & others to staying here. As the hotel is just next by the Sunway Lagoon & Sunway Pyramid shopping mall where we can walk through walking path (connecting from hotel) without going through under sun. I would like to give 20 🌟out of 10 🌟😉😉😊😊.
Chiam Yoke Lin
9.4
/ 10
Celebrated my mum's birthday in Sunway Resort. Everything is perfect! Million thanks to the guy in front desk who upgraded me to the club room. Had a wonderful and memorable birthday celebration.
fedriksen t.
9.7
/ 10
First of all, ballroom was amazing. The reception is great, the room is spacious, bed was bigger than standard bed, and that one giant pillow on the bed is really some new experience for us. Breakfast was exclusive as well. Been there twice and will come back for more.
wijaya s.
9.1
/ 10
Good pleasant stay for families.
In the Area
See Map
Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
About Sunway Resort Sunway Resort (previously known as Sunway Resort Hotel & Spa) is Kuala Lumpur’s most iconic 5-star hotels, situated in Sunway City Kuala Lumpur, Malaysia’s premier entertainment and hospitality destination. Located just 25 minutes away from the city centre and 35 minutes from the Kuala Lumpur International Airport (KLIA). The hotel offers 477 smart, environmentally-friendly and intuitively designed rooms and suites fitted with state-of-the-art technology, including speciality suites that are perfectly tailored for different types of guests; from business travellers and families to wellness and luxury seekers. Discover exclusive lounges and family zones like Aquaventure Playland and have an extraordinary dining experience, from world-class cuisine at Gordon Ramsay Bar & Grill, the multi-Michelin starred chef’s first-ever restaurant in Malaysia and outside of London to the vibrant market-style buffet at The Resort Café and laid-back poolside dining at Fuzion. Unwind in a tropical landscape pool with cascading waterfall, stay in shape at the fitness centre equipped with high-tech equipment by Technogym and get exclusive benefits when you choose to stay in the Club or Suite rooms. Being inter- connected to the Sunway Pyramid shopping mall and Sunway Lagoon theme park, guests will be able to hop from elegant boutiques to exhilarating rides within minutes. Asia’s most outstanding events are also created here. With comprehensive meeting and events facilities featuring world-class spaces and the latest state-of-the-art technology, you'll be able to organise an event or a gathering to your exact requirements. From international conferences and exhibitions at the convention centre, brainstorming sessions and meetings in our fully-equipped meeting rooms, intensive team teambuilding at Sunway Lagoon, to spectacular wedding celebrations in the Grand Ballroom and exclusive corporate dinners at the Gordon Ramsay Bar & Grill, they've got what it takes to create exceptional experiences for you and your guests. The options are simply endless at Sunway Resort!
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What's around Sunway Resort Hotel

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Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500
Lobby Sunway Resort Hotel
Exterior 2 Sunway Resort Hotel

Discover More About Sunway Resort Hotel

Sunway Resort Hotel Rates per Night

Sunway Resort Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Sunway Resort Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Sunway Resort Hotel Location & Address

Sunway Resort Hotel is located at Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500. It's situated in the Bandar Sunway, Kuala Lumpur area of Malaysia, known for its vibrant attractions and shopping destinations. The hotel address is Persiaran Lagoon, Bandar Sunway, 47500 Petaling Jaya, Selangor, Malaysia. The hotel is approximately 15 km from the city center.

How to go to Sunway Resort Hotel from Airport

Arranging your hotel transfer from the airport to hotel can be a breeze with several options available. Whether you're looking for speed or affordability, here's a breakdown to help you choose the best way to get to Sunway Resort Hotel.

  • Taxi (Most Direct):

    A taxi is the most straightforward option, taking you directly from Kuala Lumpur International Airport (KLIA) to the hotel.
  • Ride Hailing (Convenient):

    Ride hailing services offer a convenient and often cost-effective alternative to taxis. Simply book a ride through the app upon arrival.
  • KLIA Ekspres & Taxi (Fastest):

    Take the KLIA Ekspres train to KL Sentral, then grab a taxi or ride hailing service to Sunway Resort Hotel. This is often the fastest option, especially during peak traffic hours.
  • Bus & LRT (Most Affordable):

    Take the Airport Coach bus to KL Sentral, then transfer to the LRT Kelana Jaya Line to the Sunway-Setia Jaya station. From there, you can take a short taxi or bus ride to the hotel.

Tips:

For the most convenient route, consider a ride hailing service or a taxi directly from the airport. If you're on a budget, the bus and LRT combination is a good option, but be prepared for a longer journey.

Sunway Resort Hotel Reviews & Summary

Looking for all about hotel Sunway Resort Hotel? Hotel reviews often highlight the exceptional service and luxurious amenities that make this hotel a standout choice for travellers. Guests consistently praise the hotel's convenient location and its proximity to Sunway Lagoon theme park and Sunway Pyramid shopping mall.

What guests love about the hotel is its stunning architecture, comfortable rooms, and the variety of dining options available. A standout feature is the direct access to Sunway Lagoon, making it perfect for families and thrill-seekers. One recent review stated, "The Sunway Resort Hotel exceeded all expectations! The staff were incredibly friendly, the rooms were immaculate, and the location couldn't be better. Highly recommended!"

Sunway Resort Hotel Room Types Available

Choosing the right hotel room type can significantly enhance your stay. Sunway Resort Hotel offers a variety of categories of hotel rooms to cater to different needs and preferences. From luxurious suites to comfortable standard rooms, there's a perfect option for every traveller.

  • Deluxe Room:

    Offers comfortable accommodation with city views, available in smoking and non-smoking options. Features a bathtub and bidet.
  • Grand Deluxe Room:

    A more spacious option with enhanced amenities and panoramic views.
  • Club Room:

    Includes access to the exclusive Club Lounge, offering complimentary breakfast and evening cocktails.
  • Executive Suite:

    A luxurious suite with a separate living area, ideal for business travellers or families.
  • Premier Suite:

    Offers the ultimate in luxury with a spacious layout, premium amenities, and stunning views.

Please note that Sunway Resort Hotel is generally not pet-friendly. It's always best to confirm directly with the hotel regarding their specific pet policies, as exceptions may be made under certain circumstances, potentially with additional charges or requirements.

Hotel Facilities in Sunway Resort Hotel

Hotel amenities at Sunway Resort Hotel are designed to provide a comfortable and enjoyable stay for all guests. From relaxing spa treatments to fun-filled activities for kids, there's something for everyone to enjoy. These hotel facilities ensure a memorable experience.

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Centre:

    Stay active with state-of-the-art equipment. Open 24 hours.
  • The Spa:

    Indulge in a range of treatments for ultimate relaxation. Prices vary depending on the treatment. Open from 10:00 AM to 10:00 PM.
  • Kids Club:

    A dedicated space for children with supervised activities. Open from 9:00 AM to 6:00 PM.
  • Business Centre:

    Equipped with computers and printing facilities for business needs. Open 24 hours.
  • Sunway Lagoon Access:

    Direct access to the Sunway Lagoon theme park (separate ticket required).

Hotel Buffet or Restaurant/Cafe in Sunway Resort Hotel

Sunway Resort Hotel boasts a variety of dining options to satisfy every palate. Whether you're looking for a lavish hotel buffet, a fine dining experience, or a quick bite at a hotel cafe, you'll find it here. The hotel restaurant options are diverse and cater to international tastes.

  • The Resort Cafe:

    Offers an extensive buffet spread for breakfast, lunch, and dinner. Price per person: SGD 40 for breakfast, SGD 60 for lunch, and SGD 80 for dinner. Opening hours: 6:30 AM to 10:30 PM.
  • Gordon Ramsay Bar & Grill:

    Indulge in exquisite steaks and seafood in an elegant setting. Signature dish: Beef Wellington. Opening hours: 6:00 PM to 11:00 PM.
  • Black Tap Craft Burgers & Beer:

    Enjoy juicy burgers and a wide selection of craft beers. Signature dish: The Greg Norman Burger. Opening hours: 11:00 AM to 1:00 AM.

Sunway Resort Hotel Airport pickups and How to Book

Looking for hotels with airport shuttle services? Sunway Resort Hotel offers convenient hotel to airport transfer options for its guests. To arrange an airport pick-up, simply follow these steps.

To book an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport. Additional charges may apply, so it's best to confirm the price when booking.

Nearby MRT Station & Bus Stops

Navigating Bandar Sunway is easy with the nearby MRT station and bus stops nearby. Knowing the closest transport links can make your stay at Sunway Resort Hotel even more convenient. Here's a quick guide to the MRT nearby and bus stops nearby.

  • Sunway-Setia Jaya BRT Station:

    Approximately 500 meters from the hotel. This station connects to the wider BRT (Bus Rapid Transit) network.
  • Sunway Lagoon BRT Station:

    Approximately 800 meters from the hotel, providing easy access to Sunway Lagoon.
  • Bus Stop in front of Sunway Pyramid:

    Several bus routes pass through this stop, offering connections to various parts of Kuala Lumpur.

For public transport, you can purchase a Touch 'n Go card, which can be used on buses and trains. These cards are available at most convenience stores and train stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities that are family and kid-friendly? Bandar Sunway and its surrounding areas offer a plethora of nearby places to go for entertainment and adventure. From theme parks to educational experiences, there's something for everyone. Discover the best things to see nearby!

  • Sunway Lagoon:

    (Located next to the hotel) A popular theme park with water rides, amusement park attractions, and wildlife encounters. Entry price: Approximately SGD 70 per person.
  • Sunway Pyramid Ice:

    (Located within Sunway Pyramid Mall) An ice-skating rink perfect for a fun family activity. Entry price: Approximately SGD 15 per person.
  • Farm in the City:

    (20 km from the hotel) A petting zoo where kids can interact with various animals. Entry price: Approximately SGD 12 per person.
  • Petronas Twin Towers:

    (18 km from the hotel) Iconic skyscrapers offering stunning views of the city. Entry to the Skybridge and Observation Deck: Approximately SGD 25 per person.
  • KLCC Park:

    (18 km from the hotel) A beautiful park located at the foot of the Petronas Twin Towers, featuring a playground and wading pool. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Sunway Resort Hotel (Bandar Sunway, Kuala Lumpur)

Exploring nearby dining options around Sunway Resort Hotel is a culinary adventure. From trendy cafes to authentic local food, there's a wide variety of food eatiries near me to satisfy your cravings. Discover the best local restaurant and nearby dining experiences.

Cafes/Restaurants:

  • Coffee Bean & Tea Leaf (Sunway Pyramid):

    A popular spot for coffee, tea, and light snacks.
  • Din Tai Fung (Sunway Pyramid):

    Renowned for its delicious dumplings and Taiwanese cuisine.
  • Nando's (Sunway Pyramid):

    Famous for its flame-grilled Peri-Peri chicken.

Local Street Food:

  • Nasi Lemak:

    A fragrant rice dish cooked in coconut milk and pandan leaf.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Laksa:

    A spicy noodle soup with a rich coconut milk broth.
  • Roti Canai:

    A flaky flatbread served with curry or dhal.
  • Kaya Toast:

    Toasted bread with coconut jam and butter.

Shopping places near Sunway Resort Hotel (Bandar Sunway, Kuala Lumpur)

Finding nearby shopping destinations near Sunway Resort Hotel is a breeze, with several options available. Whether you're looking for high-end brands or local finds, there's a mall near hotel to suit your needs. Explore the best dept stores near me and shops near me.

  • Sunway Pyramid:

    A large shopping mall with a wide variety of retail outlets, restaurants, and entertainment options.
  • Sunway Velocity Mall:

    Located a short drive from Sunway Resort, this mall offers a mix of international and local brands.
  • Empire Shopping Gallery:

    A boutique mall with a curated selection of shops and restaurants.

Other Places to Stay Near Sunway Resort Hotel

If you're looking for alternative accommodations, there are several options for the best hotel nearby Sunway Resort Hotel. From luxury hotels to budget-friendly choices, you'll find a range of options to suit your needs. Here's a list of five star hotels near me and other affordable hotels nearby.

Luxury/5–6 Star Hotels Nearby:

  • The Ritz-Carlton, Kuala Lumpur:

    Offers luxurious accommodations and exceptional service.
  • Mandarin Oriental, Kuala Lumpur:

    Known for its elegant rooms and stunning views of the Petronas Twin Towers.
  • Grand Hyatt Kuala Lumpur:

    Features modern rooms and a rooftop pool with panoramic city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Sunway Clio Hotel:

    Offers comfortable rooms and direct access to Sunway Lagoon.
  • Dorsett Grand Subang:

    Features spacious rooms and a range of amenities.
  • Holiday Inn Kuala Lumpur Glenmarie:

    Provides a relaxing stay with a golf course and swimming pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • Sunway Pyramid Hotel:

    Offers affordable accommodations and convenient access to Sunway Pyramid.
  • Best Western Petaling Jaya:

    Features comfortable rooms and a range of amenities.
  • The Royale Bintang Damansara:

    Provides a stylish stay with a rooftop pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Planning your trip to Bandar Sunway, Kuala Lumpur? Sunway Resort Hotel offers a fantastic base for exploring the area, with its convenient location and excellent amenities. Check hotel availability and make your hotel reservations today to secure your preferred dates.

Don't miss out on the opportunity to experience the best of Bandar Sunway. With easy room booking through Traveloka, you can ensure a seamless and stress-free travel experience. book cheap hotels in Malaysia and find cheap hotels nearby for your next adventure!

All facilities in Sunway Resort Hotel

Entertainment Facility Sunway Resort Hotel
Entertainment Facility
Fitness Center Sunway Resort Hotel
Fitness Center
Lobby Sunway Resort Hotel
Lobby
Exterior Sunway Resort Hotel
Exterior
Restaurant Sunway Resort Hotel
Restaurant

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Smoking area
  • Smoke-free

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Parking with surcharge
  • Limo or town car service
  • Valet parking (surcharge)

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Sports and Recreations

  • Bowling alley

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Garden

Accommodation Policy & General Information in Sunway Resort Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax. Non-refundable PREPAYMENT for entire stay is required at the time of booking. Booking(s) will be charged the total price of the reservation if they cancel at any time. Prepayment will not be refunded for cancellations or shortened stays. The offer is not valid in conjunction with other offers or promotions.
Please be informed that we are currently reopening in phases. Whilst we strive to deliver uncompromising guest experiences, our facilities are limited at the moment.
Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.

Additional Policy

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax.

Non-refundable PREPAYMENT for entire stay is required at the time of booking.

Booking(s) will be charged the total price of the reservation if they cancel at any time.

Prepayment will not be refunded for cancellations or shortened stays.

The offer is not valid in conjunction with other offers or promotions.
Implementation of 8% Sales Service Tax Effective 1st March 2024

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sunway Resort Hotel
477
Number of floors in Sunway Resort Hotel
21
Another facilities in Sunway Resort Hotel
Bellhop, Concierge, Money changer, Doorman, Express check-in

Frequently asked question in Sunway Resort Hotel

Is Sunway Resort Hotel parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Sunway Resort Hotel. We also offer a valet parking service for your convenience, though this is a paid service. Please enquire at reception upon arrival for further details on valet parking charges and availability.
Does Sunway Resort Hotel offer hotel smoking rooms or designated smoking areas for guests?
Sunway Resort Hotel's policy on smoking may vary. To confirm whether they offer hotel smoking rooms or designated smoking areas, it's best to contact the hotel directly. Their website or a quick phone call will provide the most up-to-date and accurate information regarding their smoking policy.
Does Sunway Resort Hotel offer free hotel Wi-Fi for guests during their stay?
Yes, Sunway Resort Hotel provides complimentary hotel wifi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues, contact the reception desk for assistance. Enjoy your stay and your complimentary internet access!
Where is the nearest MRT station or bus stops nearby Sunway Resort Hotel? What are the top visitor attractions near the hotel?
The nearest bus stops are conveniently located near Sunway Resort Hotel, offering easy access to public transport. While there isn't an MRT station immediately adjacent, several bus routes provide connections to nearby MRT stations. As for visitor attractions, Sunway Lagoon theme park and Sunway Pyramid shopping mall are both within easy reach, offering a variety of things to do nearby, from thrilling rides to extensive shopping.
Is Sunway Resort Hotel a pet friendly hotel?
I'm afraid Sunway Resort Hotel isn't advertised as a pet-friendly hotel. Their policy may vary depending on the room type or specific circumstances, so it's best to contact them directly to enquire about bringing your pet. Checking their official website or calling their reservations team will give you the most accurate and up-to-date information on their pet policy for animal friendly hotels.
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More Reviews from Other Guests in Sunway Resort Hotel

Traveloka (323)
Other sources (984)
8.6
Very Good
From 984 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

8.6

Service and Facilites

8.6

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Traveler Reviews Sunway Resort Hotel

Number of reviews per page
20
40
Top reviews
ching ching
icon-Business Family
Business Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good
Lara
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I love staying here! The staff are always so helpful and hospitable, and the service is excellent.
Kamran
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Amazing
Kamran
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Amazing
Rezaul
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

It’s kids friendly and funny
Willy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very convenient, you could find everything you need without going out of Sunway.
Farhana
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

First time here, Check-in was a breeze. Special request made was
Steven
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

I'm loving it
Mohammed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The staff people were so nice and helpful. I like also the five stars restaurants there. I think I will plan to visit this place again.
Ahmad Syahir
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Room was great since it has easy access to the kids pool. Amenities provided was good. But the room especially the toilet was rather small. Facilities provided is good. Breakfast was average. The restaurant was indeed spacious but they might need to consider to open two buffet line instead of one to cater the crowd/ guests. Some food they replenish, gone in secs and you have to wait again. The staff (not all) might need to work on their customer service skill. From the phone operator (before reservation) to the front desk staff (upon check in). For a 5 star hotel, we were expecting atleast the staff to be a tad friendly rather than being robotic giving us a yes, no, maybe answer to our queries. Can’t comment much on the F&B staff since they were busy. The staffs at the pool was pleasant and not forgetting the front desk staff (upon check out) i forgot to take his name. He was good. Not forgetting the bellman service too. To be able to connect with the hotel through whatsapp was a time saving! It’s such a great idea to have the channel for your guests to connect instantly. Kudos to that! Parking was hard to find since it was connected to the rest of the hotels, mall, and theme park. Overall, our stay was pleasant. Atleast, the kids had fun :)
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Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Amazing hotel for family. Suitable for families with children. Breakfast spread was awesome. Lotsa variety. Kids corner for children to eat. Hotel room was SUPER clean. Towels were changed daily without being requested. Service staff were friendly and warm! There’s a play room for kids. Clean and well maintained. There’s slides at the pool for the kids.
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Firas
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

We didn’t feel that we were welcomed especially in the teatime lounge, the staff of the teatime lounge are not professional, they need training to learn how to treat the customers, the breakfast is average, the hotel is not as expected, in my opinion, this hotel is not up to 5 stars standard.
ZAINAH
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Everything about the hotel is good. Check-in was smooth. Check-out takes time, bell-boy service was super slow and waited for almost an hour. Compliment to front-desk staff Francis who help trace one of family member who left the bag with passport. Without his persistent looking for help from the manager in-charged we may end-up having to make police report and approach our embassy. Kudos to front-desk staff Francis and Zaton who make our family of 49 most memorably days.
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ZAINAH
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Front desk service was superb especially Staff Zaiton (hope it right spelling) who approach us when we was trying to trace for missing booking and arrange for foe extra blanket when realised the room we booked cannot accommodate extra bed my helper. Elisa customer service who arrange for room with connecting room and on the same floor more than 10 room. These trips the most memorable when 4th gen with 49 family member travel together with smooth check-in. Excellent hotel service. It will even better if the complimentary room deco with at few ballon for birthday boy but birthday was nice.
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hisham
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Everything was excellent
Joel Dennis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Team at the resort were fantastic, ability to transit through to the shopping centre without hitting the temperature and humidity every time, Property condition, especially when considering the price did not meet 5 stars, the bath wouldn’t drain at all, which was one thing, whilst the shower water built up whilst showering and overflowed within a normal reasonable shower length, Also there was a smell on floor six when alighting the lifts each time, likely from issues with water or humidity, although noticeable each time, It may be that on a subsequent visit I may choose to stay closer to the city, as travel did not always feel convenient,
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Sharon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Waterventure terrace room is a great accomodation option for young families. The resort hotel is next to the lagoon theme park. Breakfast at Gordon Ramsay Bar and Grill was exceptional.
Shishir
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Excellent fun for family. Great food, resort facilities and convenient location next to theme park and shopping malls.
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Exceptional property and facilities. Highly recommended. I’ll be back.
Suresh
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

They got my booking of 2 rooms wrong and promised to to rectify by next day 2pm. We waited till 5.30pm and no one was bothered till we went to counter and asked. Then it was done. Staff attitude is bad. Mostly most staff missing when you look for them.
Number of reviews per page
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Restaurant 4 Sunway Resort Hotel

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