Are there any parking spots at Sunway Pyramid Hotel ?

Yes: Yes, there are parking spots at Sunway Pyramid Hotel

Does Sunway Pyramid Hotel offer airport transfers?

Yes, Sunway Pyramid Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Sunway Pyramid Hotel?

Sunway Pyramid Hotel is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Sunway Pyramid Hotel

Name: Sunway Pyramid Hotel
Address: Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500, Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, 47500, Malaysia
Rating: 8.6

Hotels

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8.6

/10

Very Good

2,123 reviews

What Guests Say About Their Stay

N***a

9.7

/ 10

My top choice is always the Sunway Pyramid Hotel due to its strategic location. The hotel is comfortable and connected to the mall. Access for medical check-ups that require a round trip from the hotel to the hospital is excellent. Overall, I'm always happy to return to this hotel due to the convenience and comfort.

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F***i

10.0

/ 10

Fun.. Clean rooms, close to the mall, all the staff are helpful. Very, very attitude 👍. The kids played at Sunway Lagoon Theme Park, just walking from the resort restaurant. All access is very easy. Recommended for those who want a family vacation with children.. 👍😍

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Retno I.

9.7

/ 10

It's very easy and flexible to stay here, there's an access to a mall and can walk around Sunway through the canopy, and it's close to everything. The hotel is also very clean and comfortable. I would come and stay here again for my future trip here.

Verified Traveler

10.0

/ 10

An absolutely outstanding stay at Sunway Pyramid Hotel! From the moment we arrived, everything was seamless and impressive. The room was immaculate, beautifully maintained, and exceptionally comfortable—perfect for a truly restful stay. The direct access to Sunway Pyramid Mall is unbeatable, making shopping, dining, and entertainment effortlessly convenient. What truly stood out was the exceptional service: the staff were genuinely warm, attentive, and professional, always going the extra mile to ensure a perfect experience. Every detail was thoughtfully taken care of. Without a doubt, one of the best hotel stays we’ve had—highly recommended and we can’t wait to return!

Verified Traveler

8.8

/ 10

Strategic location, just 8 minutes from Sunway KL Hospital. It's connected to the large, complete, and luxurious Sunway Pyramid Mall; it offers a wide variety of food. The room size is also good and appropriate. Check-in and check-out are also easy. The staff are friendly and helpful. Recommended to stay!!! Will stay here again.

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In the Area

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Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Sunway Pyramid Hotel is located in area / city Bandar Sunway. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Sunway Pyramid Hotel

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

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Sunway Pyramid Hotel Rates per Night

Sunway Pyramid Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Sunway Pyramid Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Sunway Pyramid Hotel Location & Address

Sunway Pyramid Hotel is located at Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500. It's situated in the Bandar Sunway, Kuala Lumpur area of Malaysia, known for its vibrant shopping and entertainment. The hotel is approximately 15 km from the city center.

How to go to Sunway Pyramid Hotel from Airport

Need to figure out the best way to get to Sunway Pyramid Hotel? Sorting out your hotel transfer from the airport doesn't have to be a headache. Here are a few options to consider:

Taxi or Ride Hailing (Most Direct): A taxi or ride hailing service will take you directly from Kuala Lumpur International Airport (KLIA) to the hotel. This is the fastest option, taking around 45 minutes to an hour, depending on traffic.
KLIA Ekspres Train + Ride Hailing (Fast and Convenient): Take the KLIA Ekspres train from KLIA to KL Sentral (approx. 30 minutes). From KL Sentral, you can grab a ride hailing service to Sunway Pyramid Hotel (approx. 20-30 minutes, depending on traffic).
Airport Bus + Ride Hailing (Most Affordable): Several bus companies operate from KLIA to various points in Kuala Lumpur. Take a bus to a central location like KL Sentral or Pasar Seni, then use a ride hailing service to reach the hotel. This is the cheapest option but takes the longest (1.5 - 2 hours).

Tips: For the most convenient route, consider the KLIA Ekspres train to KL Sentral followed by a ride hailing service. This balances speed and cost effectively. If you're on a tight budget, the airport bus is a good choice, but be prepared for a longer journey.

Sunway Pyramid Hotel Reviews & Summary

Looking for all about hotel experiences at Sunway Pyramid Hotel? Hotel reviews often highlight the hotel's excellent location and direct access to the Sunway Pyramid shopping mall. Guests consistently praise the convenience and variety of dining and entertainment options available right at their doorstep. What makes this hotel stand out? The unique Egyptian-inspired architecture and the adjacent Sunway Lagoon theme park are definitely highlights. The spacious rooms and attentive service also contribute to a memorable stay. Here's what one happy guest had to say: "The location is unbeatable! Being connected to the mall and so close to Sunway Lagoon made our family holiday perfect. The staff were friendly and helpful, and the rooms were very comfortable."

Sunway Pyramid Hotel Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Considering the categories of hotel rooms available at Sunway Pyramid Hotel? Here's a breakdown of the different hotel bedroom types to help you decide:

Deluxe Room: A comfortable and well-appointed room, perfect for solo travellers or couples. Offers city views and a choice of smoking or non-smoking rooms.
Premier Room: Slightly larger than the Deluxe Room, with added amenities and a bathtub in the bathroom. Non-smoking only.
Executive Suite: A spacious suite with a separate living area, ideal for families or business travellers. Offers panoramic views and both bathtub and bidet.
Family Suite: Designed specifically for families, with multiple beds and a larger living area. Non-smoking and includes a bathtub.
Pyramid Suite: The hotel's signature suite, offering luxurious amenities, stunning views, and a separate dining area. Non-smoking and includes a bathtub and bidet.

Please note that Sunway Pyramid Hotel is not a pet-friendly hotel.

Hotel Facilities in Sunway Pyramid Hotel

What hotel amenities can you expect at Sunway Pyramid Hotel? The hotel boasts a wide range of hotel facilities to cater to both adults and children, ensuring a comfortable and enjoyable stay.

Swimming Pool: A large outdoor swimming pool with a separate kids' pool. Open daily from 7:00 AM to 7:00 PM.
Fitness Centre: A fully equipped gym with cardio and weight training equipment. Open 24 hours.
Spa: A luxurious spa offering a variety of treatments and massages. Open daily from 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
Kids Club: A supervised kids' club with games and activities for children aged 4-12. Open daily from 9:00 AM to 6:00 PM.
Executive Lounge: Exclusive access for guests staying in Executive Suites, offering complimentary breakfast, evening cocktails, and all-day refreshments.

Hotel Buffet or Restaurant/Cafe in Sunway Pyramid Hotel

Looking for a delicious hotel buffet or a convenient hotel restaurant? Sunway Pyramid Hotel offers a variety of dining options to suit every taste.

The Resort Cafe: This hotel restaurant offers an extensive buffet for breakfast, lunch, and dinner, featuring a wide range of international and local cuisines. Buffet prices start from SGD 40 per person. Open daily from 6:30 AM to 10:30 PM.
Oasis Lounge: A relaxed hotel cafe serving light snacks, pastries, and beverages. Open daily from 9:00 AM to 1:00 AM.
Atrium Lobby Lounge: Enjoy afternoon tea or evening cocktails in this elegant lounge. Open daily from 10:00 AM to 12:00 AM.

Don't miss the chance to try the Nasi Lemak at The Resort Cafe, a signature dish that's a local favourite.

Sunway Pyramid Hotel Airport pickups and How to Book

Interested in hotels with airport shuttle services? Sunway Pyramid Hotel does not directly offer a dedicated hotel to airport transfer service.

Nearby MRT Station & Bus Stops

Need to know the nearby MRT station and bus stops nearby? Getting around Bandar Sunway is easy with the convenient public transportation options available.

Sunway-Setia Jaya BRT Station: This is the nearest BRT (Bus Rapid Transit) station, located approximately 500 meters from the hotel. It connects to the Setia Jaya KTM station and other parts of the city.
Bus Stops along Persiaran Lagoon: Several bus stops are located along Persiaran Lagoon, the main road in front of Sunway Pyramid. These buses connect to various destinations in Kuala Lumpur and Selangor.

To use the BRT or buses, you can purchase a Touch 'n Go card, which is a reloadable contactless smart card. These cards can be purchased and reloaded at most convenience stores and train stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Bandar Sunway and the surrounding area offer a wealth of attractions perfect for families and kids.

Sunway Lagoon: (Adjacent to the hotel) A massive theme park with water rides, amusement park attractions, and wildlife encounters. Entry price starts from SGD 45.
Sunway Pyramid Ice: (Inside Sunway Pyramid Mall) An ice skating rink offering public skating sessions and lessons. Price starts from SGD 15 per session.
Farm In The City: (20km from hotel) An interactive petting zoo where you can get up close with animals. Entry price starts from SGD 10.
Petronas Twin Towers: (15km from hotel) Iconic skyscrapers with a sky bridge and observation deck offering stunning city views. Ticket prices start from SGD 25.
KLCC Park: (15km from hotel) A beautiful park at the base of the Petronas Twin Towers, featuring a playground, wading pool, and walking paths. Free admission.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Sunway Pyramid Hotel (Bandar Sunway, Kuala Lumpur)

Craving some nearby dining experiences? Bandar Sunway offers a fantastic array of local food and international flavours. Cafes/Restaurants:

Coffee Bean & Tea Leaf (Sunway Pyramid): A popular coffee chain serving a variety of coffee, tea, and pastries.
Din Tai Fung (Sunway Pyramid): Renowned for its delicious soup dumplings and Taiwanese cuisine.
Nando's (Sunway Pyramid): Famous for its flame-grilled Peri-Peri chicken.

Local Street Food:

Nasi Lemak: Fragrant rice cooked in coconut milk and pandan leaf, served with fried chicken, sambal, and peanuts.
Satay: Grilled skewers of marinated meat served with peanut sauce.
Laksa: A spicy noodle soup with a rich coconut milk broth.
Roti Canai: A flaky flatbread served with dhal or curry.
Kaya Toast: Toasted bread with kaya (coconut jam) and butter.

Shopping places near Sunway Pyramid Hotel (Bandar Sunway, Kuala Lumpur)

Need to find some dept stores near me? Bandar Sunway is a shopper's paradise, with plenty of options for retail therapy.

Sunway Pyramid: A massive shopping mall directly connected to the hotel, offering a wide range of international and local brands.
Sunway Velocity Mall: Located a short drive away, this mall features a variety of fashion, dining, and entertainment options.
Empire Shopping Gallery: A smaller, more boutique-style mall with a selection of designer stores and restaurants.

Other Places to Stay Near Sunway Pyramid Hotel

Looking for an apartment or affordable hotels nearby? If Sunway Pyramid Hotel is fully booked, here are some other great options in the area: Luxury/5-6 Star Hotels Nearby:

The Ritz-Carlton, Kuala Lumpur: Offers luxurious accommodations and exceptional service.
Mandarin Oriental, Kuala Lumpur: Known for its stunning views and world-class amenities.
Grand Hyatt Kuala Lumpur: Features spacious rooms and a rooftop pool with panoramic city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia! Four-Star Hotels Nearby:

Sunway Clio Hotel: A stylish hotel connected to Sunway Pyramid, offering comfortable rooms and a rooftop pool.
Dorsett Grand Subang: Located in nearby Subang Jaya, this hotel features spacious rooms and a variety of dining options.
Holiday Inn Kuala Lumpur Glenmarie: Offers comfortable accommodations and a range of facilities, including a swimming pool and fitness centre.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia! Three-Star Hotels Nearby:

Sunway Hotel Seberang Jaya: A comfortable and affordable option located in nearby Seberang Jaya.
ibis Styles Kuala Lumpur Sri Damansara: Offers modern and stylish accommodations at a budget-friendly price.
Hotel Sri Petaling: A simple and clean hotel located in Sri Petaling, offering basic amenities and comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to book your stay at Sunway Pyramid Hotel? With its unbeatable location, fantastic facilities, and comfortable accommodations, it's the perfect choice for your next trip to Bandar Sunway. Hotel availability can fluctuate, especially during peak season, so it's always best to book in advance. Don't miss out on the chance to experience all that this amazing hotel has to offer. Start planning your trip today and secure your room booking through Traveloka for the best deals and a hassle-free experience. book cheap hotels in Malaysia cheap hotels nearby

All facilities in Sunway Pyramid Hotel

Common Space

Lobby

Exterior

Bedroom

In-room Bathroom

Hotel Services

Bellhop
Welcoming drinks
Concierge
Money changer
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff

Public Facilities

Parking
Coffee shop
Elevator
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Breakfast
Breakfast and lunch
Cafe
Dining area

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Photocopier
Projector
Theatre/auditorium

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Shower
TV

Transportation

Airport transfer
Area shuttle
Parking with surcharge
Limo or town car service
Valet parking (surcharge)

General

AC
Ballroom
Family room
Non-smoking room
Smoke-free

Accessibilty

Disabled access friendly
Accessible bathroom
Accessible path of travel
Wheelchair accessible

Connectivity

LAN Internet
Free WiFi

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Accommodation Policy & General Information in Sunway Pyramid Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax. Non-refundable PREPAYMENT for entire stay is required at the time of booking. Booking(s) will be charged the total price of the reservation if they cancel at any time. Prepayment will not be refunded for cancellations or shortened stays. The offer is not valid in conjunction with other offers or promotions.
Only fully vaccinated guests** with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor. **Guests with vaccines requiring 2 doses (Pfizer, AstraZaneca and Sinovac) must have completed 14 days from the date of the 2nd dose and guests with vaccines requiring 1 dose (CanSino and Johnson & Johnson) must have completed 28 days from the date of that dose.
Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

Additional Policy

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax.

Non-refundable PREPAYMENT for entire stay is required at the time of booking.

Booking(s) will be charged the total price of the reservation if they cancel at any time.

Prepayment will not be refunded for cancellations or shortened stays.

The offer is not valid in conjunction with other offers or promotions.
Implementation of 8% Sales & Service Tax Effective 1st March 2024

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Sunway Pyramid Hotel	564
Number of floors in Sunway Pyramid Hotel	8
Another facilities in Sunway Pyramid Hotel	Bellhop, Welcoming drinks, Concierge, Money changer, Doorman

Frequently asked question in Sunway Pyramid Hotel

What are available facilities at Sunway Pyramid Hotel?

There are top facilites at Sunway Pyramid Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Sunway Pyramid Hotel?

The standard check-in time at Sunway Pyramid Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Sunway Pyramid Hotel provide breakfast?

Yes, Sunway Pyramid Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Sunway Pyramid Hotel

Sunway Pyramid Hotel has a 4.0-star rating.

How many floors does Sunway Pyramid Hotel have?

Sunway Pyramid Hotel has 8.

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More Reviews from Other Guests in Sunway Pyramid Hotel

Overall Ratings & Reviews Sunway Pyramid Hotel

Traveloka (1,251)

Other sources (872)

8.8

Very Good

From 1,251 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.1

Service and Facilites

8.8

People often mention about Sunway Pyramid Hotel

All

Surroundings (59)

Room Space (58)

Bedroom (57)

Staff Friendliness (50)

Bathroom (50)

Accessibility (46)

Ambiance (43)

Hotel Area (43)

Family Friendly (42)

Wifi (36)

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Traveler Reviews Sunway Pyramid Hotel

Number of reviews per page

Customer reviews

A***a

Staycation

10.0

/10

Reviewed 6 day(s) ago

All good. Although the people from the next room were too noisy at night.

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Verified Traveler

9.4

/10

Reviewed 3 week(s) ago

Very accommodating and friendly

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Accommodation's Reply

02 Sep 2026

Dear Verified Traveler Thank you for sharing your positive impression of your stay with us. We are delighted to know that our team’s welcoming approach stood out during your visit. Providing attentive, personable service is central to our hospitality philosophy, and it is gratifying to see this reflected in your experience. Your feedback encourages our team to continue delivering the warm service our guests value. We appreciate your support and look forward to welcoming you back for another pleasant stay. Best Regards, Management of Sunway Pyramid Hotel

T***y

Leisure

8.8

/10

Reviewed 5 week(s) ago

Great location. Directly connected to Sunway Pyramid Mall. The only drawback is breakfast is served at Sunway Resort Hotel, which is a short walk from the hotel. Breakfast was great with a lot of varieties.

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Accommodation's Reply

02 Sep 2026

Dear T***y Thank you for sharing your experience and for highlighting the convenience of our location and connection to Sunway Pyramid Mall. We are delighted to know the breakfast selection met your expectations and that you enjoyed the variety offered. We appreciate your note regarding the short walk to Sunway Resort Hotel for breakfast. Our team strives to balance convenience with quality, and it is encouraging to hear that the overall breakfast experience was rewarding. Your feedback reinforces our commitment to offering seamless stays complemented by thoughtful amenities and attentive service. We value your perspective and are grateful you chose to stay with us. We look forward to welcoming you back for another comfortable and enjoyable visit. Best Regards, Management of Sunway Pyramid Hotel

L***M

Medical

10.0

/10

Reviewed 5 week(s) ago

The staff was friendly and gave us extra free water.

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Accommodation's Reply

02 Sep 2026

Dear L***M Thank you for sharing your experience with us. We are delighted to know that our team’s hospitality made a positive impression and that you appreciated the complimentary water provided during your stay. Providing warm, attentive service and thoughtful touches is central to our commitment to guest comfort and satisfaction. Your feedback encourages our team to continue delivering the level of care our guests expect. We look forward to welcoming you back for another pleasant stay. Best Regards, Management of Sunway Pyramid Hotel

N***a

Medical

9.7

/10

Reviewed 7 week(s) ago

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you very much for your wonderful review and for always choosing Sunway Pyramid Hotel as your preferred place to stay. We are delighted to know that you appreciate our strategic location and direct connection to the mall, especially for the convenience of travelling between the hotel and the hospital for your medical check-ups. It is truly heartening to hear that you continue to enjoy the comfort and convenience of staying with us. We sincerely appreciate your continued support and look forward to welcoming you back to Sunway Pyramid Hotel on your next visit. Warm regards, Management of Sunway Pyramid Hotel

P***r

Leisure

10.0

/10

Reviewed 8 week(s) ago

Suggestion: The extrabed mattress should be replaced with a new one.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for your feedback and for taking the time to share your suggestion with us. We sincerely apologize if the extra bed mattress did not meet your expectations. Your feedback is greatly appreciated, and we will share your suggestion with our relevant team for review and further improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Warm regards, Management of Sunway Pyramid Hotel

P***r

Leisure

10.0

/10

Reviewed 8 week(s) ago

I've stayed here many times and it never disappoints. A suggestion: the extra bed mattress might need to be replaced.

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Accommodation's Reply

02 Sep 2026

B***a

Business

9.7

/10

Reviewed 9 week(s) ago

Love it so much! So clean and everyone is so nice.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you loved your stay and found the hotel clean and our team friendly and welcoming. Your kind words mean a lot to us and will certainly be shared with the team. We truly appreciate your support and look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur soon! Warm regards, Management of Sunway Pyramid Hotel

Dewi A.

Medical

9.4

/10

Reviewed 9 week(s) ago

Great hotel, great location, near to Sunway access, Sunmed, Pyramid Mall, etc.

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Accommodation's Reply

02 Sep 2026

Dear Dewi A., Thank you for your wonderful review! We are delighted to hear that you enjoyed our hotel and found our location convenient, with easy access to Sunway Medical Centre, Sunway Pyramid, and the surrounding Sunway attractions. We truly appreciate your kind feedback and are pleased that our location contributed to a comfortable and convenient stay. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur on your next visit! Warmest regards, Management of Sunway Pyramid Hotel

J***a

Medical

8.5

/10

Reviewed 9 week(s) ago

Had a good stay throughout almost my two weeks trip in Kuala Lumpur. Really loved it as it's very easy to access to the shopping mall, which makes it very convenient.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you had a pleasant stay with us throughout your nearly two-week trip in Kuala Lumpur. We’re especially happy to know that you enjoyed the convenience of having easy access to the shopping mall. Our direct connection to Sunway Pyramid is certainly one of the conveniences we are proud to offer our guests. Thank you for choosing Sunway Pyramid Hotel Kuala Lumpur, and we look forward to welcoming you back on your next visit! Warm regards, Management of Sunway Pyramid Hotel

Verified Traveler

Leisure

7.0

/10

Reviewed 10 week(s) ago

The hotel was decent overall, but I personally feel the price was a little high for what was offered. The room was quite small and the view was fairly average. Breakfast was provided at Resort World Hotel, so we had to walk a bit from the hotel. Parking was also chargeable. Still okay for a short stay, but there may be better value options available at a similar price.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found your stay decent overall and that our location was suitable for your short visit. We sincerely apologize that some aspects of your experience did not fully meet your expectations, particularly regarding the room size, view, breakfast location, and parking charges. We understand that these factors can influence the overall value of a stay. Your feedback is important to us, and we will share your comments with the relevant teams as we continue to look for ways to improve our facilities and services. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a more enjoyable and worthwhile experience on your next visit. Warm regards, Management of Sunway Pyramid Hotel

F***i

Leisure

10.0

/10

Reviewed 10 week(s) ago

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review and recommendation! We are delighted to hear that you and your family had such an enjoyable stay with us. It is lovely to know that you appreciated the cleanliness of the room, our convenient location near the mall, and the helpful and friendly attitude of our team. We’re especially happy that the easy access to Sunway Lagoon Theme Park made your family holiday more convenient and enjoyable. We truly appreciate your kind words and recommendation to other families travelling with children. We look forward to welcoming you and your family back to Sunway Pyramid Hotel Kuala Lumpur for another memorable stay! Warm regards, Management of Sunway Pyramid Hotel

Rinaldi

Staycation

10.0

/10

Reviewed 13 week(s) ago

Very amazing and comfortable, especially the cleanliness of the room.

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Accommodation's Reply

02 Sep 2026

Dear Rinaldi, Thank you so much for your wonderful feedback! We are delighted to hear that you found your stay exceptional and comfortable, especially appreciating the cleanliness of your room. Your kind words mean a lot to our team and motivate us to continue maintaining the highest standards of comfort and cleanliness for our guests. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur for another pleasant stay! Warm regards, Management of Sunway Pyramid Hotel

R***e

8.5

/10

Reviewed 14 week(s) ago

Just next to the surf beach entrance, so it's super convenient if heading to the lagoon. Bear in mind though, the surf beach entrance is closed after 6 PM, so when you exit the park from the main entrance, it is about 1 km away. Rooms are huge and comfortable. The only thing I would like them to provide are laundry bags! These are important for water parks. Otherwise, a comfortable and lovely stay. Check-in and check-out were fantastic.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay and found our spacious and comfortable rooms to your liking. We’re especially pleased that our convenient access to the Surf Beach entrance made your visit to Sunway Lagoon more enjoyable. We also appreciate you highlighting the entrance operating hours, as this is helpful information for fellow guests planning their visit. Thank you as well for your valuable suggestion regarding laundry bags. We understand how useful they can be, especially for guests visiting a water park, and we will certainly share your feedback with the relevant team for consideration. It is wonderful to know that you had a fantastic check-in and check-out experience. We truly appreciate your kind words and look forward to welcoming you back for another comfortable and lovely stay! Warm regards, Management of Sunway Pyramid Hotel

M***d

Staycation

8.2

/10

Reviewed 15 week(s) ago

Staff was very friendly, however the buffet breakfast area is pretty far - at the resort next building.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to hear that you found our staff friendly and welcoming. Regarding the breakfast location, we understand that the walk to the breakfast venue may feel a little far. We would like to share that our breakfast is served at a shared dining venue with Sunway Resort Hotel, offering our guests a wide variety of food choices to cater to different tastes and preferences. We truly appreciate your feedback and are pleased that you enjoyed the warm hospitality from our team. We hope the extensive breakfast selection adds value to your stay, and we look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur. Warm regards, Management of Sunway Pyramid Hotel

E***g

Leisure

10.0

/10

Reviewed 16 week(s) ago

The staff were very friendly and helpful! Highly recommend!

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review and recommendation! We are delighted to hear that our team made you feel welcomed and that you found our staff friendly and helpful. Your kind words are greatly appreciated and will certainly be shared with the team. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur for another enjoyable stay! Warm regards, Management of Sunway Pyramid Hotel

Anni T.

Staycation

8.9

/10

Reviewed 17 week(s) ago

Had Room 9116 which was awkward. The door only opens halfway before coming into contact with a huge pillar. The bedside table placed in front of the wardrobe meant I could not access the room safe with ease. The glass water bottle had faulty caps and I had to call housekeeping to deliver new ones. Checking in and out was smooth but reception staff was grouchy. Overall, this wasn't the best stay.

1 people find it helpful

Accommodation's Reply

02 Sep 2026

Dear Anni T., Thank you for sharing your feedback with us. We are sorry to hear that your stay was not as comfortable as expected. We apologize for the inconvenience caused by the room layout, the bedside table placement, and the faulty water bottle caps. We have shared your comments with the relevant teams for their attention and improvement. We are also sorry to hear that our reception service did not feel as friendly and welcoming as it should have been. While we are glad that your check-in and check-out were smooth, we will continue to remind our team to provide warm and friendly service to every guest. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a better stay in the future. Warm regards, Management of Sunway Pyramid Hotel

H***o

8.8

/10

Reviewed 18 week(s) ago

I had a wonderful staycation.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful feedback! We are delighted to hear that you had a wonderful staycation with us. It was our pleasure to have you as our guest, and we truly appreciate your support. We look forward to welcoming you back for another enjoyable staycation soon! Warm regards, Management of Sunway Pyramid Hotel

L***a

9.4

/10

Reviewed 20 week(s) ago

Sunway Pyramid Hotel has all friendly staff that will approach you when queuing at the counter. They will ask what they can help with, appreciate that, but probably could fasten the check-in process? A bit too long for the waiting time during the check-in process. And the door to the room is a bit stuck, probably needs maintenance/check for all the doors. And also hope to see an upgrade probably on the bathroom on the next visit. The bed and pillows are very comfortable and big. For breakfast, there are a variety of food options available and the tastes are great.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for your kind review and helpful feedback. We are happy to hear that you found our staff friendly and helpful, and that you enjoyed the comfortable bed, pillows, and wide variety of breakfast choices. We are sorry for the longer waiting time during check-in. We understand this can be frustrating, and we will work with our team to make the process faster and smoother. We also appreciate your comments about the room door and bathroom. We will share this with our Maintenance team for checking and improvement. Thank you again for your feedback. We hope to welcome you back and provide you with an even better stay next time. Warm regards, Management of Sunway Pyramid Hotel

Retno I.

Staycation

9.7

/10

Reviewed 21 week(s) ago

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review! We are happy to hear that you enjoyed the convenient location, easy access to the mall, and the canopy walk around Sunway. It is also great to know that you found our hotel clean and comfortable. We truly appreciate your kind words and are delighted to hear that you would choose to stay with us again. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur on your next trip! Warm regards, Management of Sunway Pyramid Hotel

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