Are there any parking spots at Sunway Pyramid Hotel ?

Yes: Yes, there are parking spots at Sunway Pyramid Hotel

Does Sunway Pyramid Hotel offer airport transfers?

Yes, Sunway Pyramid Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Sunway Pyramid Hotel?

Sunway Pyramid Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

SGD | EN

Support

Search Hotels

Sunway Pyramid Hotel

Name: Sunway Pyramid Hotel
Address: Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500, Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, 47500, Malaysia
Rating: 8.9

Hotels

8.9

/10

Exceptional

1,998 reviews

What Guests Say About Their Stay

Bedroom (81)

Surroundings (74)

Room Space (70)

Bathroom (70)

Retno I.

9.7

/ 10

It's very easy and flexible to stay here, there's an access to a mall and can walk around Sunway through the canopy, and it's close to everything. The hotel is also very clean and comfortable. I would come and stay here again for my future trip here.

Verified Traveler

10.0

/ 10

An absolutely outstanding stay at Sunway Pyramid Hotel! From the moment we arrived, everything was seamless and impressive. The room was immaculate, beautifully maintained, and exceptionally comfortable—perfect for a truly restful stay. The direct access to Sunway Pyramid Mall is unbeatable, making shopping, dining, and entertainment effortlessly convenient. What truly stood out was the exceptional service: the staff were genuinely warm, attentive, and professional, always going the extra mile to ensure a perfect experience. Every detail was thoughtfully taken care of. Without a doubt, one of the best hotel stays we’ve had—highly recommended and we can’t wait to return!

Verified Traveler

8.8

/ 10

Strategic location, just 8 minutes from Sunway KL Hospital. It's connected to the large, complete, and luxurious Sunway Pyramid Mall; it offers a wide variety of food. The room size is also good and appropriate. Check-in and check-out are also easy. The staff are friendly and helpful. Recommended to stay!!! Will stay here again.

See original

H***n

8.8

/ 10

Every time I visit Malaysia, I always choose to stay at Sunway Resort Hotel. The service is excellent, and the staff are very friendly and helpful. The location is perfect—just next to Sunway Pyramid Mall, with so many restaurants and mini markets around the hotel. Super convenient and comfortable, highly recommended!

N***l

8.5

/ 10

My stay at Sunway Pyramid was exceptional! From the hotel’s comfort to the variety of activities and delicious cuisine, every moment was a true delight. The warm atmosphere and impeccable service made this experience unforgettable. I highly recommend it!

In the Area

See Map

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Sunway Pyramid Hotel is located in area / city Bandar Sunway. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Sunway Pyramid Hotel

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around Sunway Pyramid Hotel

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Discover More Places

Discover More About Sunway Pyramid Hotel

Sunway Pyramid Hotel Rates per Night

Sunway Pyramid Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Sunway Pyramid Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Sunway Pyramid Hotel Location & Address

Sunway Pyramid Hotel is located at Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500. It's situated in the Bandar Sunway, Kuala Lumpur area of Malaysia, known for its vibrant shopping and entertainment. The hotel is approximately 15 km from the city center.

How to go to Sunway Pyramid Hotel from Airport

Need to figure out the best way to get to Sunway Pyramid Hotel? Sorting out your hotel transfer from the airport doesn't have to be a headache. Here are a few options to consider:

Taxi or Ride Hailing (Most Direct):
A taxi or ride hailing service will take you directly from Kuala Lumpur International Airport (KLIA) to the hotel. This is the fastest option, taking around 45 minutes to an hour, depending on traffic.
KLIA Ekspres Train + Ride Hailing (Fast and Convenient):
Take the KLIA Ekspres train from KLIA to KL Sentral (approx. 30 minutes). From KL Sentral, you can grab a ride hailing service to Sunway Pyramid Hotel (approx. 20-30 minutes, depending on traffic).
Airport Bus + Ride Hailing (Most Affordable):
Several bus companies operate from KLIA to various points in Kuala Lumpur. Take a bus to a central location like KL Sentral or Pasar Seni, then use a ride hailing service to reach the hotel. This is the cheapest option but takes the longest (1.5 - 2 hours).

Tips:

For the most convenient route, consider the KLIA Ekspres train to KL Sentral followed by a ride hailing service. This balances speed and cost effectively. If you're on a tight budget, the airport bus is a good choice, but be prepared for a longer journey.

Sunway Pyramid Hotel Reviews & Summary

Looking for all about hotel experiences at Sunway Pyramid Hotel? Hotel reviews often highlight the hotel's excellent location and direct access to the Sunway Pyramid shopping mall. Guests consistently praise the convenience and variety of dining and entertainment options available right at their doorstep. What makes this hotel stand out? The unique Egyptian-inspired architecture and the adjacent Sunway Lagoon theme park are definitely highlights. The spacious rooms and attentive service also contribute to a memorable stay. Here's what one happy guest had to say: "The location is unbeatable! Being connected to the mall and so close to Sunway Lagoon made our family holiday perfect. The staff were friendly and helpful, and the rooms were very comfortable."

Sunway Pyramid Hotel Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Considering the categories of hotel rooms available at Sunway Pyramid Hotel? Here's a breakdown of the different hotel bedroom types to help you decide:

Deluxe Room:
A comfortable and well-appointed room, perfect for solo travellers or couples. Offers city views and a choice of smoking or non-smoking rooms.
Premier Room:
Slightly larger than the Deluxe Room, with added amenities and a bathtub in the bathroom. Non-smoking only.
Executive Suite:
A spacious suite with a separate living area, ideal for families or business travellers. Offers panoramic views and both bathtub and bidet.
Family Suite:
Designed specifically for families, with multiple beds and a larger living area. Non-smoking and includes a bathtub.
Pyramid Suite:
The hotel's signature suite, offering luxurious amenities, stunning views, and a separate dining area. Non-smoking and includes a bathtub and bidet.

Please note that Sunway Pyramid Hotel is not a pet-friendly hotel.

Hotel Facilities in Sunway Pyramid Hotel

What hotel amenities can you expect at Sunway Pyramid Hotel? The hotel boasts a wide range of hotel facilities to cater to both adults and children, ensuring a comfortable and enjoyable stay.

Swimming Pool:
A large outdoor swimming pool with a separate kids' pool. Open daily from 7:00 AM to 7:00 PM.
Fitness Centre:
A fully equipped gym with cardio and weight training equipment. Open 24 hours.
Spa:
A luxurious spa offering a variety of treatments and massages. Open daily from 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
Kids Club:
A supervised kids' club with games and activities for children aged 4-12. Open daily from 9:00 AM to 6:00 PM.
Executive Lounge:
Exclusive access for guests staying in Executive Suites, offering complimentary breakfast, evening cocktails, and all-day refreshments.

Hotel Buffet or Restaurant/Cafe in Sunway Pyramid Hotel

Looking for a delicious hotel buffet or a convenient hotel restaurant? Sunway Pyramid Hotel offers a variety of dining options to suit every taste.

The Resort Cafe:
This hotel restaurant offers an extensive buffet for breakfast, lunch, and dinner, featuring a wide range of international and local cuisines. Buffet prices start from SGD 40 per person. Open daily from 6:30 AM to 10:30 PM.
Oasis Lounge:
A relaxed hotel cafe serving light snacks, pastries, and beverages. Open daily from 9:00 AM to 1:00 AM.
Atrium Lobby Lounge:
Enjoy afternoon tea or evening cocktails in this elegant lounge. Open daily from 10:00 AM to 12:00 AM.

Don't miss the chance to try the Nasi Lemak at The Resort Cafe, a signature dish that's a local favourite.

Sunway Pyramid Hotel Airport pickups and How to Book

Interested in hotels with airport shuttle services? Sunway Pyramid Hotel does not directly offer a dedicated hotel to airport transfer service.

Nearby MRT Station & Bus Stops

Need to know the nearby MRT station and bus stops nearby? Getting around Bandar Sunway is easy with the convenient public transportation options available.

Sunway-Setia Jaya BRT Station:
This is the nearest BRT (Bus Rapid Transit) station, located approximately 500 meters from the hotel. It connects to the Setia Jaya KTM station and other parts of the city.
Bus Stops along Persiaran Lagoon:
Several bus stops are located along Persiaran Lagoon, the main road in front of Sunway Pyramid. These buses connect to various destinations in Kuala Lumpur and Selangor.

To use the BRT or buses, you can purchase a Touch 'n Go card, which is a reloadable contactless smart card. These cards can be purchased and reloaded at most convenience stores and train stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Bandar Sunway and the surrounding area offer a wealth of attractions perfect for families and kids.

Sunway Lagoon:
(Adjacent to the hotel) A massive theme park with water rides, amusement park attractions, and wildlife encounters. Entry price starts from SGD 45.
Sunway Pyramid Ice:
(Inside Sunway Pyramid Mall) An ice skating rink offering public skating sessions and lessons. Price starts from SGD 15 per session.
Farm In The City:
(20km from hotel) An interactive petting zoo where you can get up close with animals. Entry price starts from SGD 10.
Petronas Twin Towers:
(15km from hotel) Iconic skyscrapers with a sky bridge and observation deck offering stunning city views. Ticket prices start from SGD 25.
KLCC Park:
(15km from hotel) A beautiful park at the base of the Petronas Twin Towers, featuring a playground, wading pool, and walking paths. Free admission.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Sunway Pyramid Hotel (Bandar Sunway, Kuala Lumpur)

Craving some nearby dining experiences? Bandar Sunway offers a fantastic array of local food and international flavours.

Cafes/Restaurants:

Coffee Bean & Tea Leaf (Sunway Pyramid):
A popular coffee chain serving a variety of coffee, tea, and pastries.
Din Tai Fung (Sunway Pyramid):
Renowned for its delicious soup dumplings and Taiwanese cuisine.
Nando's (Sunway Pyramid):
Famous for its flame-grilled Peri-Peri chicken.

Local Street Food:

Nasi Lemak:
Fragrant rice cooked in coconut milk and pandan leaf, served with fried chicken, sambal, and peanuts.
Satay:
Grilled skewers of marinated meat served with peanut sauce.
Laksa:
A spicy noodle soup with a rich coconut milk broth.
Roti Canai:
A flaky flatbread served with dhal or curry.
Kaya Toast:
Toasted bread with kaya (coconut jam) and butter.

Shopping places near Sunway Pyramid Hotel (Bandar Sunway, Kuala Lumpur)

Need to find some dept stores near me? Bandar Sunway is a shopper's paradise, with plenty of options for retail therapy.

Sunway Pyramid:
A massive shopping mall directly connected to the hotel, offering a wide range of international and local brands.
Sunway Velocity Mall:
Located a short drive away, this mall features a variety of fashion, dining, and entertainment options.
Empire Shopping Gallery:
A smaller, more boutique-style mall with a selection of designer stores and restaurants.

Other Places to Stay Near Sunway Pyramid Hotel

Looking for an apartment or affordable hotels nearby? If Sunway Pyramid Hotel is fully booked, here are some other great options in the area:

Luxury/5-6 Star Hotels Nearby:

The Ritz-Carlton, Kuala Lumpur:
Offers luxurious accommodations and exceptional service.
Mandarin Oriental, Kuala Lumpur:
Known for its stunning views and world-class amenities.
Grand Hyatt Kuala Lumpur:
Features spacious rooms and a rooftop pool with panoramic city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

Sunway Clio Hotel:
A stylish hotel connected to Sunway Pyramid, offering comfortable rooms and a rooftop pool.
Dorsett Grand Subang:
Located in nearby Subang Jaya, this hotel features spacious rooms and a variety of dining options.
Holiday Inn Kuala Lumpur Glenmarie:
Offers comfortable accommodations and a range of facilities, including a swimming pool and fitness centre.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

Sunway Hotel Seberang Jaya:
A comfortable and affordable option located in nearby Seberang Jaya.
ibis Styles Kuala Lumpur Sri Damansara:
Offers modern and stylish accommodations at a budget-friendly price.
Hotel Sri Petaling:
A simple and clean hotel located in Sri Petaling, offering basic amenities and comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to book your stay at Sunway Pyramid Hotel? With its unbeatable location, fantastic facilities, and comfortable accommodations, it's the perfect choice for your next trip to Bandar Sunway. Hotel availability can fluctuate, especially during peak season, so it's always best to book in advance. Don't miss out on the chance to experience all that this amazing hotel has to offer. Start planning your trip today and secure your room booking through Traveloka for the best deals and a hassle-free experience. book cheap hotels in Malaysia cheap hotels nearby

All facilities in Sunway Pyramid Hotel

Common Space

Lobby

Exterior

Bedroom

In-room Bathroom

Hotel Services

Bellhop
Welcoming drinks
Concierge
Money changer
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff

Public Facilities

Parking
Coffee shop
Elevator
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Breakfast
Breakfast and lunch
Cafe
Dining area

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Photocopier
Projector
Theatre/auditorium

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Shower
TV

Transportation

Airport transfer
Area shuttle
Parking with surcharge
Limo or town car service
Valet parking (surcharge)

General

AC
Ballroom
Family room
Non-smoking room
Smoke-free

Accessibilty

Disabled access friendly
Accessible bathroom
Accessible path of travel
Wheelchair accessible

Connectivity

LAN Internet
Free WiFi

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Accommodation Policy & General Information in Sunway Pyramid Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax. Non-refundable PREPAYMENT for entire stay is required at the time of booking. Booking(s) will be charged the total price of the reservation if they cancel at any time. Prepayment will not be refunded for cancellations or shortened stays. The offer is not valid in conjunction with other offers or promotions.
Only fully vaccinated guests** with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor. **Guests with vaccines requiring 2 doses (Pfizer, AstraZaneca and Sinovac) must have completed 14 days from the date of the 2nd dose and guests with vaccines requiring 1 dose (CanSino and Johnson & Johnson) must have completed 28 days from the date of that dose.
Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

Additional Policy

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax.

Non-refundable PREPAYMENT for entire stay is required at the time of booking.

Booking(s) will be charged the total price of the reservation if they cancel at any time.

Prepayment will not be refunded for cancellations or shortened stays.

The offer is not valid in conjunction with other offers or promotions.
Implementation of 8% Sales & Service Tax Effective 1st March 2024

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Sunway Pyramid Hotel	564
Number of floors in Sunway Pyramid Hotel	8
Another facilities in Sunway Pyramid Hotel	Bellhop, Welcoming drinks, Concierge, Money changer, Doorman

Frequently asked question in Sunway Pyramid Hotel

What are available facilities at Sunway Pyramid Hotel?

There are top facilites at Sunway Pyramid Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Sunway Pyramid Hotel?

The standard check-in time at Sunway Pyramid Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Sunway Pyramid Hotel provide breakfast?

Yes, Sunway Pyramid Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Sunway Pyramid Hotel

Sunway Pyramid Hotel has a 4.0-star rating.

How many floors does Sunway Pyramid Hotel have?

Sunway Pyramid Hotel has 8.

See All

More Reviews from Other Guests in Sunway Pyramid Hotel

Overall Ratings & Reviews Sunway Pyramid Hotel

Traveloka (1,202)

Other sources (796)

9.3

Exceptional

From 1,202 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.1

Meal

9.0

Location

9.4

Service and Facilites

9.2

People often mention about Sunway Pyramid Hotel

All

Surroundings (49)

Room Space (48)

Bedroom (48)

Staff Friendliness (43)

Bathroom (42)

Ambiance (38)

Accessibility (37)

Family Friendly (35)

Hotel Area (35)

Variety (28)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Sunway Pyramid Hotel

Number of reviews per page

Customer reviews

E***g

Leisure

10.0

/10

Reviewed 2 day(s) ago

The staff were very friendly and helpful! Highly recommend!

Find this review helpful?

Anni T.

Staycation

8.9

/10

Reviewed 1 week(s) ago

Had Room 9116 which was awkward. The door only opens halfway before coming into contact with a huge pillar. The bedside table placed in front of the wardrobe meant I could not access the room safe with ease. The glass water bottle had faulty caps and I had to call housekeeping to deliver new ones. Checking in and out was smooth but reception staff was grouchy. Overall, this wasn't the best stay.

Find this review helpful?

H***o

8.8

/10

Reviewed 2 week(s) ago

I had a wonderful staycation.

Find this review helpful?

L***a

9.4

/10

Reviewed 4 week(s) ago

Sunway Pyramid Hotel has all friendly staff that will approach you when queuing at the counter. They will ask what they can help with, appreciate that, but probably could fasten the check-in process? A bit too long for the waiting time during the check-in process. And the door to the room is a bit stuck, probably needs maintenance/check for all the doors. And also hope to see an upgrade probably on the bathroom on the next visit. The bed and pillows are very comfortable and big. For breakfast, there are a variety of food options available and the tastes are great.

Find this review helpful?

Retno I.

Staycation

9.7

/10

Reviewed 5 week(s) ago

Find this review helpful?

J***e

Leisure

9.7

/10

Reviewed 7 week(s) ago

The hotel is clean, the staff is friendly, it's close to the mall so it's easy to find food👍

See original

Find this review helpful?

Verified Traveler

10.0

/10

Reviewed 8 week(s) ago

Nice hotel and it is very convenient since the huge Pyramid shopping center is just beside the hotel.

Find this review helpful?

Fazrul J.

Staycation

10.0

/10

Reviewed 8 week(s) ago

Was very comfortable, direct access to the mall, though for breakfast you have to go to Sunway Resort hotel which is in the next building.

1 people find it helpful

Verified Traveler

Medical

10.0

/10

Reviewed 9 week(s) ago

The staff are very friendly and the place is so comfortable.

Find this review helpful?

k***p

Leisure

8.7

/10

Reviewed 9 week(s) ago

The hotel is clean, but the king deluxe is small, even smaller than my master bedroom (4R HDB).

Find this review helpful?

Haziq T.

Staycation

10.0

/10

Reviewed 11 week(s) ago

The staff was friendly and accommodating.

1 people find it helpful

yohanes

10.0

/10

Reviewed 17 week(s) ago

All good, definitely stay here again. Very comfortable, good price.

See original

Find this review helpful?

Verified Traveler

10.0

/10

Reviewed 18 week(s) ago

Find this review helpful?

Verified Traveler

Staycation

8.5

/10

Reviewed 19 week(s) ago

This hotel [is] one of my favorite places to stay [for] many years.

1 people find it helpful

H***o

9.4

/10

Reviewed 19 week(s) ago

The location of the Hotel is 2nd best, just beside the Sunway Pyramid Hotel and Sunway Lagoon theme park (the first is Sunway Resort). The room is good, not too big and not too small. It is clean. The staff is very friendly and helpful.

Find this review helpful?

Wiliana

Leisure

10.0

/10

Reviewed 20 week(s) ago

hotel connect ke sunway pyramid mall

Find this review helpful?

E***H

Leisure

7.9

/10

Reviewed 20 week(s) ago

Very Disappointing Last Minute Hotel Change I booked Sunway Pyramid Hotel (Theme Park View) on 24/11/2025 for 31/12/2025–1/1/2026, with free cancellation until 30/12/2025. The main reason for this booking was for my children to watch the New Year fireworks from the room. I was travelling with my kids and had requested connecting rooms. However, at 10:00am on the day of check-in, I received an email from Traveloka informing me that my booking was changed to Sunway Lagoon Hotel due to “unforeseen circumstances.” This was extremely frustrating, especially since the booking was made more than a month in advance and for a special occasion. Upon check-in, connecting rooms were not available. Although we were given park-view rooms, the location was much farther compared to Sunway Pyramid Hotel, and it did not match the experience we originally booked and paid for. Calling the hotel took about 15 minutes before someone answered. I would like to commend Ain for being very helpful and clear in explaining the situation, and Ravi for being warm and attentive. However, the front desk staff could be more welcoming and empathetic. Overall, the last minute hotel change and poor coordination significantly affected our New Year stay and family experience

Find this review helpful?

h***y

Leisure

8.5

/10

Reviewed 22 week(s) ago

The hotel is very good for family recreation

See original

1 people find it helpful

N***h

10.0

/10

Reviewed 23 week(s) ago

Turin Hotel is right inside the mall. Comfortable room. Soft mattress. Clean toilet. Clean carpet. Breakfast is a little far away in the building next door, but I was satisfied because the food was so varied.

See original

Find this review helpful?

S***y

9.4

/10

Reviewed 23 week(s) ago

Good location

Find this review helpful?

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.